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  Reply # 194809 8-Feb-2009 21:54
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pistolpower: As we use it they make profit because we pay MORE than it costs them to SUPPLY their service to us. So the more we use it, the more we pay them, the more they profit, the more infastructure is needed to supply us.


What, a company that makes a profit?

Over the past few months they have upgraded various components, and at 11 tonight they will spend 8 hours through the night working on their mail server (see network status page).  Because they do not upgrade what you want upgraded does not mean they are not upgrading.  At least their call centre is in local unlike many other ISPs.




You can never have enough Volvos!


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  Reply # 194812 8-Feb-2009 22:11
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pistolpower: Lol yer I am still having the same problem with the dns servers timing out on me. Probably part of one of their "cost-reduction-schemes" and "profit maximisation schemes" that have resulted in them ceasing to increase supply of dns server capactiy as old dns server stuff breaks and as new customers join and demmand increases. Wonder what else they are skimping on.

And the more we use their services the more we pay them. The more we use it the more it costs them. As we use it they make profit because we pay MORE than it costs them to SUPPLY their service to us. So the more we use it, the more we pay them, the more they profit, the more infastructure is needed to supply us.

How hard is it to keep up with demmand when we use more.


If you're not happy with the performance of their services why don't you change ISP (and most certainly pay more).  There is an old saying that goes "you get what you pay for".

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Reply # 195062 10-Feb-2009 08:50
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Well I called WxC yesterday and today...


They are not aware of any issues with their DNS servers

I explained that I get packet loss to both their DNS servers but not to anyone elses e.g. OpenDNS or Orcon etc. Furthermore I get this packet loss from different PCs on different ISPs.
 
They now want me to send screen shots of packet loss and trace routes before they will create a ticket Frown ...








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  Reply # 195078 10-Feb-2009 10:43
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Thats crap.
They received an email from me ...

Date: Thu, 05 Feb 2009 18:36:35 +1300
To: help@xnet.removed
Subject: DNS Failures / Slow DNS Resolution

However I note I didn't get the usual canned autoresponse from them... that doesnt bode well...
Maybe they just decided they dont like me anymore and blackholed the message?

I just checked my server logs, the first email I sent them didn't even appear to get legitimately accepted by their MTA, but a followup definately got thru, Feb 6 14:21:02. No autoresponse logged for that either, though.

Have they had email problems internally that i've not noticed yet? (Other than the notified ones? Because this predates those by a few days...)

Otherwise ask the helpdesk to track emails to help@xnet on the above datestamp.

I basically pointed out their DNS servers were timing out intermittantly and that I was forced to use another ISP's NS, and asked for "an update as to when you expect to be able to provide reliable DNS services" and/or to put something on their website explaining situ.

I've just forwarded them another copy of the message. Still no autoresponse as of a few minutes later...

I'm overseas at the mo so am not in a position to ring them myself.





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  Reply # 195084 10-Feb-2009 12:06
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Blakjak

Well await their response... I have specifically asked them to create a ticket. If I don't hear from them by tomorrow I will call and escalate Yell









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  Reply # 195424 11-Feb-2009 23:04
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I may be wrong but I dont remember their DNS being behind a firewall before.... assuming thats what the fw01 in the PTR stands for.

5     *        *       10 ms  ge-0-0-1-akl-fw01.wxnz.net [58.28.160.2]



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  Reply # 195449 12-Feb-2009 07:18
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Well I emailed everything off to WxC as requested and got no response and no ticket [sigh] 

Now I notice that I am no longer getting packet loss to their DNS servers from any location or ISP

something has clearly changed or being fixed

But I am quite annoyed at
 
1. No acknowledgement of the issue when I am very confident there was one at WxC
2. No ticket provided [every customer engagement should have a ticket]
3. Nothing on their network status to say there was an issue

It does seem that WxC is creaking at the seams as an ISP...Frown
 
oh well I am always vote with my feet Undecided






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