Serious internet issues

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Serious internet issues

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Geek @ Coastguard NZ
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#3323679 23-Dec-2024 14:47

Move to fibre..... newer gear and easier to t/shoot :)

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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DjShadow

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#3323680 23-Dec-2024 14:48

Note with HFC is older setups can run into issues with the connectors. One thing I found with HFC when I had it is to observe the Cable Modem (the black box) and see it it looks like it is re-establishing connection with the network, if so then get a technician to come out and have a look at the cable between the model and the pole on the street.

In saying that, HFC is old technology and while it might cost more you’d find Fibre much more stable.

RustyViewer

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#3323704 23-Dec-2024 15:51

Still got problems, am talking to someone at One chat right now.

Goosey

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#3323710 23-Dec-2024 16:12

If you are in Christchurch then sign up for fibre. Do this with One NZ then later you can move away to someone else if you wish to.

what devices are you using when having problems?
wired PC or mobile phones/tablets and laptops on wifi?
where’s the Vodafone wifi router sitting in proximity to everything using it?

RustyViewer

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#3323713 23-Dec-2024 16:18

They're sending me a free new modem. Let's see how that goes. I had forgotten that I had insulation done under the floor a little while ago. The problems started since then but it might be a coincidence. It's only gotten really bad in the last couple of weeks.

hsvhel

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#3323837 23-Dec-2024 20:47

It seems you may slowly be troubleshooting the point of the issue as the thread goes on........

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quickymart

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#3323841 23-Dec-2024 21:00

RustyViewer:

...or go to fibre optic...

A free fibre install is calling you... 😀

RustyViewer

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#3323843 23-Dec-2024 21:07

quickymart:

RustyViewer:

...or go to fibre optic...

A free fibre install is calling you... 😀

I'll take the cheaper route (or is that router) thanks.

lxsw20

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#3323844 23-Dec-2024 21:10

The fiber install is free, so can't get much cheaper than that. Over all it will be more reliable.

cyril7

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#3323894 23-Dec-2024 21:32

Hi, as others have mentioned, fibre as opposed to HFC cable that you are currently on are league's apart both performance wise and reliability, DO Not brush aside the recommendations to move as trivial, if you want the technically best and most reliable solution, then move from HFC to fibre.

If one nz try to convince you to stay on HFC then tell them to fu*k off, the Commerce Commission has already taken them to task for peddling a product that is not fibre but the attempt to sell as such, and it Simply is all lies

Cyril

quickymart

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#3323904 23-Dec-2024 22:14

RustyViewer:

quickymart:

RustyViewer:

...or go to fibre optic...

A free fibre install is calling you... 😀

I'll take the cheaper route (or is that router) thanks.

Fibre may cost a little more (per month) but connection issues like this are few and far between. If I had the option of fibre or cable, fibre is the absolute winner. Plus - free installs won't be free forever.

RustyViewer

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#3324063 24-Dec-2024 08:35

I think it costs quite a bit more per month for fibre optic. Also I have been told I would have to pay a cancellation fee of $200 to cancel my 12 month current plan. One step at a time. Let's see if the new modem fixes things. It will take 2-3 working days to be delivered and it's Christmas so maybe this coming Friday or Monday it will arrive.

gehenna

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#3324071 24-Dec-2024 08:51

I'll be surprised if it's the device at fault but stranger things have happened. I still suspect corrosion somewhere along the cable or joins, but a new device is good to have either way.

It's in their interest to move you to newer fibre infrastructure. If they won't do that in a customer centric way (easy and cheap), other ISPs will jump at the chance.

It's in your interest to consume a modern and supportable service too. While the benefit might not be immediately obvious when your service is operating normally, the disruption you are experiencing now may become more common and frustrating over time.

Do yourself the favour of eliminating avoidable frustration in your life. Fibre might cost a few points more a month, but how much is your time worth when you have to chase your ISP for fault resolution over a number of days/weeks? Scale that over a few years as the infrastructure continues ageing.

This one event may already be enough to make the fibre change fiscally worthwhile.

RunningMan

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#3324107 24-Dec-2024 09:24

If you are still using the HG659 router that you got back in 2017 it probably has died (or at least the power supply for it). They were quite reasonable in their day but are pretty long in the tooth now.

DjShadow

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#3324157 24-Dec-2024 11:36

RustyViewer:

I think it costs quite a bit more per month for fibre optic. Also I have been told I would have to pay a cancellation fee of $200 to cancel my 12 month current plan. One step at a time. Let's see if the new modem fixes things. It will take 2-3 working days to be delivered and it's Christmas so maybe this coming Friday or Monday it will arrive.

I wouldn’t believe that, I moved from HFC to Fibre and all they did was reset the contract period. If they tell you otherwise then try to get put through to the Retention Team

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