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  Reply # 207708 17-Apr-2009 23:57
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TheBartender:

mjb: I just had an interesting phone call with Johnr... and as he says, seriously, 'watch this space'.

How many times have I heard that!

I hope its in regards to top-end data plans/add-ons, and its going to be available to both Prepay and On-Account...these 'fantastic new deals' everyone is getting excited about, offering 10MB, or 1MB a day...just does not excite me in the slighest.



I agree totally. If they make them more affordable (or viable) and increase data packages. I'll be moving over ASAP.

At least i'll have a good enough reason to get a WWAN card for my laptop





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  Reply # 207716 18-Apr-2009 03:08
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I have signed up for the Broadband Lite Plan but I am still being sent a text message saying "you have 2MB left of 10MB for the day. Extra data costs 1dollar/MB. Data resets at midnite or when u logoff after midnite." Is anyone else getting this? I have checked my Prepay account online and it shows that I am signed up fro the Broadband Lite plan and that I have 96MB left of the monthly usage, and that it expires in one months time. It's definitely been added so why am I still getting the daily usage message? and more importantly am I being charged a $1 a day as well as my $10 for the months worth. 




I also recieved the "u reached yr 10MB daily allowance" message as well a short while after.




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nzbullet
Note: My thoughts and comments are my own and not of anyone else including my employer

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  Reply # 207733 18-Apr-2009 10:02

TheBartender:
Clicking on the 'Mobiles' tab, brings up 'Broadband plans for mobiles', which has all the same plans, but not the 'Broadband Pro' 3GB plan.

Put simply, the Vodafone site is confusing at best, with a maze of pages, many with overlapping information on plans.

Best have Cranz tidy it up eh.


Broadband Pro 3GB is not available on mobile phone plans anymore, only as a data sim connection (i.e. for Vodem) this is why it was removed from the Mobiles tab.

Also, website, to quote johnr, "watch this space"

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  Reply # 207739 18-Apr-2009 10:32

There does appear to be an issue for some new users on the Lite plan not being properly provisioned... we're looking into it.

In the mean time, any problems, call 777.

Cheers

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


BDFL - Memuneh
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  Reply # 207742 18-Apr-2009 10:43
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PaulBrislen: There does appear to be an issue for some new users on the Lite plan not being properly provisioned... we're looking into it.

In the mean time, any problems, call 777.


Paul, I just hope the Call Centre knows this is a Vodafone problem, and refunds the $1 charge on Prepay accounts calling 777 for human help - would be better if it even without the customer asking for it.






:)
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  Reply # 207744 18-Apr-2009 10:48
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freitasm:
PaulBrislen: There does appear to be an issue for some new users on the Lite plan not being properly provisioned... we're looking into it.

In the mean time, any problems, call 777.


Paul, I just hope the Call Centre knows this is a Vodafone problem, and refunds the $1 charge on Prepay accounts calling 777 for human help - would be better if it even without the customer asking for it.




... And obviously refunding all of those $1 charges that have been incurred since the new plan was meant to be effective.





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  Reply # 207746 18-Apr-2009 11:06
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So Just to get this straight, each day I have to call Vodafone and get them to refund the $1 for the daily use *and* the $1 for the prepay call charge to the call centre? 




Or when I call will the call centre fix the problem so it won't happen each day?




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nzbullet
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  Reply # 207748 18-Apr-2009 11:15

The issue, whatever it is, appears to affect a handful of customers - around 20-25 last I heard.

NZ Bullet, you appear to be one of those by the sounds of it.

Cheers

Paul




Paul Brislen
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Vodafone

http://forum.vodafone.co.nz


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  Reply # 207749 18-Apr-2009 11:21
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cranz: Broadband Pro 3GB is not available on mobile phone plans anymore, only as a data sim connection (i.e. for Vodem) this is why it was removed from the Mobiles tab.

Also, website, to quote johnr, "watch this space"

Paul...did ya get that?

That's what I mean by a confusing site...I understand it but I get the impression that many reps like yourself do not...many confuse the 'computer broadband' for 'mobile broadband'

Currently, there is no 'Broadband Pro' plan offered to 'Mobiles', as confirmed by Cranz...why is this?, that is very disapointing.

That is exactly the plan I want to sign up to once I get my new Nokia N97, but I wanted to be able to choose to have it on either Prepay or Plan...3GB data with the double data for $10 is a minmum.

I keep being told, 'watch this space'...would it hurt to tell me or others that something better is about to relace it, without actually saying waht it is...at least that would shut me up for now.




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  Reply # 207753 18-Apr-2009 12:07
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PaulBrislen: The issue, whatever it is, appears to affect a handful of customers - around 20-25 last I heard.

NZ Bullet, you appear to be one of those by the sounds of it.

Cheers

Paul



Yes I realise I am one of the unlucky ones but that doesn't answer my question. Do I need to call each day or will they fix it on the first call? 


Also when I call will they know what I am talking about or will I get asked over and over again by loads of different reps as I get passed one to the other before deciding a supervisor will have to call me back. 







Cheers
nzbullet
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  Reply # 207803 18-Apr-2009 17:18

I'm a little bit confused - I'm currently on the Broadband Starter (On Account) plan with no term costing $39.95 +/- double my data for $10 (yielding 200MB for $39.95 or 400MB for $49.95).

Now that the "Broadband Lite" plan is available, there really doesn't seem to be much point in the Broadband Starter plan - this costs $10 for 100MB with additional data at 10c per MB (yielding 200MB for $20.00 or 400MB for $40.00).

Am I missing something obvious here, or should I switch to Broadband Lite? I generally only use between 100-200MB a month and only occasionally exceed 200MB.  Or should I "watch this space"?

:)
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  Reply # 207805 18-Apr-2009 17:21
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KevinL: I'm a little bit confused - I'm currently on the Broadband Starter (On Account) plan with no term costing $39.95 +/- double my data for $10 (yielding 200MB for $39.95 or 400MB for $49.95).

Now that the "Broadband Lite" plan is available, there really doesn't seem to be much point in the Broadband Starter plan - this costs $10 for 100MB with additional data at 10c per MB (yielding 200MB for $20.00 or 400MB for $40.00).

Am I missing something obvious here, or should I switch to Broadband Lite? I generally only use between 100-200MB a month and only occasionally exceed 200MB.  Or should I "watch this space"?


Yeah, you'll be told to watch this space,

however, currently, what you're saying is true. there isnt really any point from what i see.

So personally, I'd make the swap.





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  Reply # 207806 18-Apr-2009 17:23
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nzbullet:
PaulBrislen: The issue, whatever it is, appears to affect a handful of customers - around 20-25 last I heard.

NZ Bullet, you appear to be one of those by the sounds of it.

Cheers

Paul





Yes I realise I am one of the unlucky ones but that doesn't answer my question. Do I need to call each day or will they fix it on the first call??




Also when I call will they know what I am talking about or will I get asked over and over again by loads of different reps as I get passed one to the other before deciding a supervisor will have to call me back.?







We know all MSISDNs having the issue no need to call for a refund

Any issues once issue is resolved PM me

John

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  Reply # 207810 18-Apr-2009 17:49
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27 customers affected and the Vendor is working on the issue as a P1

John

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  Reply # 207816 18-Apr-2009 18:27
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johnr:


We know all MSISDNs having the issue no need to call for a refund



Any issues once issue is resolved PM me



John



Great Thanks for that Johnr




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nzbullet
Note: My thoughts and comments are my own and not of anyone else including my employer

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