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81 posts

Master Geek
+1 received by user: 8

  Reply # 240437 30-Jul-2009 08:31
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Hi Steve,
The issue remains as I originally reported to Ashley in your team in Sydney on 12 July . Confirming I am on TCL Cable network here in Christchurch. As per other and my original feedback, the SMH start page still taking over a minute to load initially, with full load/page complete taking 3 mins or longer. When I logged the fault with TCL and went through tests with their IP Team Tech, they more less agreed it was a proxy scenario put in place to manage their Trans-Tas traffic due to the advertising on these sites. So it appears to me that this issue remains in this Transparent Proxy Server config, so perhaps it needs further escalation with TCL Engineering Management?

I have tested - This also times out for me.

Fyi Here is a Tracert to that I have done this morning:
Microsoft Windows XP [Version 5.1.2600]

Tracing route to []
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms
2 9 ms 13 ms 9 ms [121.72.239.
3 22 ms 22 ms 21 ms
4 22 ms 21 ms 22 ms [203.98.
5 22 ms 21 ms 22 ms
6 47 ms 306 ms 96 ms []

7 47 ms 47 ms 47 ms [
8 50 ms 48 ms 48 ms
com []
9 48 ms 47 ms 48 ms [203.
10 49 ms 48 ms 49 ms [203
11 73 ms 96 ms 214 ms [2]
12 48 ms 48 ms 48 ms []
13 49 ms 49 ms 50 ms
14 48 ms 48 ms 49 ms

Trace complete.

Thanks for your continued efforts with this frustrating issue....

81 posts

Master Geek
+1 received by user: 8

  Reply # 245664 12-Aug-2009 15:54
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Hi All,
An update on the SMH situation for those interested. You may have noticed that as of late yesterday the Fairfax stable of news sites (, The Age etc)  are now loading "nice and fast" from TelstraClear cable network, as thery should!  I have been assisting/facilitating (and testing) with the Steve the Fairfax Sydney IP architect to work with TCL product and IP tech team to resolve this one.  Basically TCL have put in a workaround (bi-pass rule in their Transparent cache) - that has fixed the Akamai Ad Server delay issue...

So a big thanks to Steve at Fairfax for persisting with the fix and also to Murray and Olof at TelstraClear for sorting it in the TCL IP configs ....



9 posts

Wannabe Geek

  Reply # 245670 12-Aug-2009 16:06
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Thanks Peter, you beat me to it :)

As Peter stated, TelstraClear have implemented a reasonable workaround while they look at root cause.

If you have any further issues with viewing Fairfax Australian Online sites, please contact me directly at my forum_username @


64 posts

Master Geek


  Reply # 245974 13-Aug-2009 11:32
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All, we believe we have fixed this issue. If anyone still experiences issues with, can you please let me know.

Many thanks,


(Note: I work for TelstraClear.)


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