PenultimateHop: I am wondering why telcos couldn't offer a "Premium SMS Barring" service, much like toll barring or 900-number barring.? This seems like a sensible value-add, particularly where the mobile user might be a child.? In this case I think it would be a sensible service to offer.
Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.
These services are double opt in. That is you have to sign up AND respond to a TXT message to get them started. If that hasn't happened in this case then we will need to escalate it, but as I said early I have yet to see anyone in that position. Every single person who has passed over my desk has indeed signed up for the service on offer.
I've just called 777 from her mobile and had an infuriating call with 'Mohammad' at your Egypt call centre.
Mohammad ensures me that there is no such thing as 'double opt in' and Vodafone will not be removing these charges. I'm afraid to say the conversation got rather heated as this is different to what you posted earlier in the thread (see above). I hung up.
I wonder if that is the same "Mohammad" i had yesterday when i called about my last bill and asked to be transferred to someone that could sort out my bill he told me he could sort it out, after explaining for the 4th time yesterday and 5 mins of back story he then says "he will email the billing department about it" I then snapped him out saying he told me he could sort it, he then told me its not his department, i started to get a bit pissed off as i just wasted more time explaining it to someone that can't help at all and told him to get someone to ring me that can help within an hour (after he refused to transfer me to his manager or billing). As yet no call