[WXC/VFX] ASDL2+ on Flood

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] ASDL2+ on Flood

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266 posts

Ultimate Geek

#227012 20-Jun-2009 15:06

tkr001: I am a fusion customer. I used to get ADSL2+ speeds but in recent time it has dropped to ADSL1. I rang WXC support and was told ADSL2 wasn't officially supported and as my speeds were within ADSL1 specs there was nothing that could be done.

Reading this thread it appears what I was told was not true. It am very close to leaving WXC. I don't torrent, rarely youtube but I can't even stream internet radio anymore without frequent buffering!

Telecom have different profiles, if you want PM me your username (or call on monday and ask for Andrei) and I'll try and check the line again and see if I can do anything.

xlinknz

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#227168 21-Jun-2009 17:35

grudge:
xlinknz: I thought I'd ask WxC whilst I got them to fix my email they broke. The helpful Service Analyst also got an answer from his manager

He confirmed WxC will not put a customer on an adsl2+ profile unless you use Fusion. Therefore FS/FS means as they state FS to adsl1 speeds.

The reason supplied was to encourage uptake of Naked DSL and also I was told to protect their Intnl bandwidth ! [surely this was not offical or the real answer ]

I speculate the real reason is that they buy UBS from TCNZ Wholesale rather than UBA i.e. saves them money by buying an adsl1 product rather than one that supports adsl2+. Maybe this explains how they can be so aggressive in their pricing ?

I may escalate this issue as I expect adsl2+ if I go to FS/FS.

Hi it was me you spoke to. What I meant by "protecting the intl bandwidth" is merely that some customers who are big downloaders, given the extra boost in speed would help congest the international traffic even more.

The speculation that we buy a different (cheaper) product from Telecom is wrong, the limitation to adsl1 speeds happens on Xnet's end. From my knowledge this isn't changing anytime soon sorry :(. I also don't think escalating the issue will get you many results.

1. Hi Grudge - I am surprised you posted refering to yourself as an employee of WxC . Many speculate that WxC staff were told to stop posting in here ! LOL

2. Please refer to my subsequent post to thet one you quote where I corrected myself and comfirmed that WxC do not [cannot] buy a less expensive dsl product from TCNZ Wholesale :)

3. All that said, as a customer I would like to know why i.e. the offical reason there is this restriction to adsl1 speeds on FS/FS plans like Flood. I am not aware of any other ISP that does this. Escalating is a way of WxC Mgmt understanding what customers don't like.

BTW Thank you again for fixing my email the other day :)

grudge

266 posts

Ultimate Geek

#227408 22-Jun-2009 16:07

xlinknz:

1. Hi Grudge - I am surprised you posted refering to yourself as an employee of WxC . Many speculate that WxC staff were told to stop posting in here ! LOL

2. Please refer to my subsequent post to thet one you quote where I corrected myself and comfirmed that WxC do not [cannot] buy a less expensive dsl product from TCNZ Wholesale :)

3. All that said, as a customer I would like to know why i.e. the offical reason there is this restriction to adsl1 speeds on FS/FS plans like Flood. I am not aware of any other ISP that does this. Escalating is a way of WxC Mgmt understanding what customers don't like.

BTW Thank you again for fixing my email the other day :)

Hi there, I've never had anyone tell me who I can help with work related queries in my spare time :), but I don't frequently visit geekzone forums, so I saw your thread and wanted to clear up the situation.

I would say the reason why the policy was adopted was the one i wrote in the previous post, it's a policy that was adopted when the adsl2+ capabilities came out. I did escalate this when we spoke on the phone (I spoke to my manager) and I presented your views to him, but as per my previous reply, the policy is in place for those reasons and for now there were no indications or hints that it will change anytime soon.

Niel

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#227431 22-Jun-2009 17:23

(There are XNet staff reading posts regularly, just not responding unless they can add something constructive.)

Sometimes policies are in place and do not change because people forget to review them, or they stay in place because there is a reason for it and can't be shared with the public. One I've raised about a year ago is that you get credit for referring a friend to ADSL but not to VFX. It was discussed at a management level after I've pointed it out, but was not changed. I think they do not make enough out of VFX to warrant that.

My thoughts are still that they need bandwidth reserved for VFX 24/7, so limiting customers guarantees that. VFX is their focus, ADSL is simply a method of running VFX. Fusion customer enjoy the added benefit of ADSL2+ probably because those customers use VFX as primary phone and not an add-on to their existing land line (or not at all in the case of ADSL-only customers).

So it is pointless discussing here, the policy is in place and you will have to take it up with Fair Go or someone else to sort it out and even then XNet is probably still legally allowed to limit you since it is in their published policy.

You can never have enough Volvos!

sultanoswing

814 posts

Ultimate Geek

#227574 22-Jun-2009 23:08

Hmmmm....based on the Fusion policy, I'm gonna ring Xnet and confirm if I am (or aren't) on ADSL2+, FWIW.

xlinknz

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#227681 23-Jun-2009 12:41

Niel: (There are XNet staff reading posts regularly, just not responding unless they can add something constructive.)

Sometimes policies are in place and do not change because people forget to review them, or they stay in place because there is a reason for it and can't be shared with the public. One I've raised about a year ago is that you get credit for referring a friend to ADSL but not to VFX. It was discussed at a management level after I've pointed it out, but was not changed. I think they do not make enough out of VFX to warrant that.

My thoughts are still that they need bandwidth reserved for VFX 24/7, so limiting customers guarantees that. VFX is their focus, ADSL is simply a method of running VFX. Fusion customer enjoy the added benefit of ADSL2+ probably because those customers use VFX as primary phone and not an add-on to their existing land line (or not at all in the case of ADSL-only customers).

So it is pointless discussing here, the policy is in place and you will have to take it up with Fair Go or someone else to sort it out and even then XNet is probably still legally allowed to limit you since it is in their published policy.

If WxC need bandwidth reserved for VFX that clearly would mean that they don't have enough bandwidth. They could use QoS to ensure that VFX is prioritised higher yet still allowing FS/FS customers to get adsl2+ download speeds i.e. >7Mbit

I see every point in discussing this issue here as it raises the profile of it. It obvious that many customers did not know they are restricted to adsl1 speeds on non Fusion plans.

grudge

266 posts

Ultimate Geek

#227745 23-Jun-2009 18:02

I don't think this has anything to do with VFX, qos is already running for the voice packets and vfx uses national (local) bandwidth anyway which Xnet has no problems with (unless on a congested exchange).

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r33ks

75 posts

Master Geek

#228304 25-Jun-2009 16:33

If that is the case (there issue is only with international bandwidth), I believe that it would make more sense to put some form of rate limiting on the international circuit targeting particular applications, than taking the current approach of rate limiting customers ADSL2+ connections.

As more ISP's start to offer VoIP services across their network, VFX will not be a point of difference, and the policy of rate limiting customers ADSL connections will be another reason for customers to move ISP's.

sultanoswing

814 posts

Ultimate Geek

#228405 25-Jun-2009 22:46

Damn this discussion! I rang Xnet and the CSR said it was probably my modem and / or settings, and that I ought to be on ADSL2+. Checked line stats - bad SNR of 26dB....a few tweaks later, such as increasing coding gain, and it's better( 13dB), but still only synching at ADSL1 speeds (as above). Various other tweaks, similar results.

So I try to flash my Billion 7401VGP with the latest firmware (5.73 from here: http://au.billion.com/product/voip/fd_voip/bipac7401vgp.php), and wind up with a dead brick of a modem which just keeps on rebooting itself. Pull modem apart (since I can no longer download the recovery utility) and notice two burnt out looking capacitors. Change them out, and modem won't power on at all.

Sigh. One new modem later (a WAG54G2 - annoyingly I couldn't read reviews on them, with no internet and the need to get back online ASAP), and my sync speeds are now ever so slightly better: Downstream Rate: 8524 kbps, Upstream Rate: 945 kbps. So more than ADSL1, but still far from ideal.

How can I tell exactly how far from an exchange I am?

xlinknz

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#228434 26-Jun-2009 07:30

sultanoswing: Hmmmm....based on the Fusion policy, I'm gonna ring Xnet and confirm if I am (or aren't) on ADSL2+, FWIW.

What WxC plan are you on ?, if you're on flood you will never get more than 7Mbit.

r33ks: If that is the case (there issue is only with international bandwidth), I believe that it would make more sense to put some form of rate limiting on the international circuit targeting particular applications, than taking the current approach of rate limiting customers ADSL2+ connections.

As more ISP's start to offer VoIP services across their network, VFX will not be a point of difference, and the policy of rate limiting customers ADSL connections will be another reason for customers to move ISP's.

100% agree. Regarding rate limiting esp p2p I beleive that is what most other ISPs do whether you like it or not.

This limitation of fs/fs plans to adsl1 is yet another WxC policy which without full explaination makes no sense. Almost as silly as WxC having a torrent plan but disconnecting customers aka section 92 for illegal downloads.

sultanoswing

814 posts

Ultimate Geek

#228436 26-Jun-2009 07:51

xlinknz:
sultanoswing: Hmmmm....based on the Fusion policy, I'm gonna ring Xnet and confirm if I am (or aren't) on ADSL2+, FWIW.

What WxC plan are you on ?, if you're on flood you will never get more than 7Mbit.

http://www.xnet.co.nz/fusion/

I'm on Fusion HSI. From the website:

Manage your data to suit your budget or open the flood gates

All Fusion subscribers connect at the maximum speed their line is capable of supporting

The CSR, after looking my account up, said I SHOULD be on ADSL2+ speeds. And as noted above I'm now syncing at slightly more than 7Mbit/sec. My exchange (Frankton) is ADSL2+ capable, but I'm not sure how far away from it I am.

coffeebaron

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#228452 26-Jun-2009 09:28

sultanoswing:
How can I tell exactly how far from an exchange I am?

Please post your line attenuation figure

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sultanoswing

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Ultimate Geek

#228512 26-Jun-2009 12:07

coffeebaron:
sultanoswing:
How can I tell exactly how far from an exchange I am?

Please post your line attenuation figure

                                Down          up
DSL Noise Margin:    15.5 dB      12.00 dB
DSL Attenuation:      7.5 dB       30.0 dB
DSL Transmit Power: 20.3 dBm     12.3 dBm

coffeebaron

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#228573 26-Jun-2009 15:35

Looks like you are right next to a roadside cabinet. Possibly this is an ADSL1 cabinet, and / or may not have a big feed of backhaul.
What is your eta for roadside cabinet according to:
http://www.telecomwholesale.co.nz/maps

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sultanoswing

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Ultimate Geek

#228578 26-Jun-2009 15:48

Hmmm. No roadside cabinet comes up, but the exhange does and its projected Exchange ADSL2+ upgrade was Dec 2007.

So does this mean we have an ADSL2+ capable exchange, but no cabinet yet?

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