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46 posts

Geek


  # 227938 24-Jun-2009 12:58
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Wow - just found out that when I increased my minutes from 250 to 400, they charged me an "Early termination fee" of $600 odd dollars!!! (For increasing the plan minutes??) Incredibly weird/stupid...



46 posts

Geek


  # 238231 23-Jul-2009 13:19
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Just a quick update on this:
Vodafone came to the party and refunded the termination fee - which was fantastic of them.

Thanks Vodafone. :-)

 
 
 
 


42 posts

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+1 received by user: 1


  # 238241 23-Jul-2009 13:50
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I entered an XT 3GB 24month contract based on a salesman telling me what the termination charges were going to be (At the time I had wanted the subsidy on an SW885 but not sure if I would need XT for 2 years). It worked out that if I stayed with XT for at least 6 months or so, I would be "breakeven" vs buying the device outright. I signed the contract in good faith on this basis.

After later studying the contract when I got bored, I discovered I was infact told the incorrect termination charges and it would be 200-300$ more than I was told. I went back to Telecom and requested my termination charge clause be changed to what I was told by the salesman or to void the contract. They choose to void the contract without giving me any hassles, which was appreciated.

A contract isn't just based on what you signed. It includes whatever verbal agreement you came to with the seller. It's harder to prove when it's not on paper, but it still forms a part of the contract. If you were falsely misrepresented you have every right to void the contract.




1937 posts

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  # 238791 24-Jul-2009 23:48
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Johnr I am an increasingly annoyed long term Vodafone customer (which incidentally qualifies me to buy an iPhone 3Gs instore to take down the road to XT).

Anyway your statements and this thread which I have just come across reflect the "mickey mouse" experiences I have had on VF.

You say that iPhone plans require a term contract and yet when I phoned customer service and asked about this, the CSR said her colleagues were unsure if I could connect my own iPhone to iPhone 40 open term. She phoned me the next day after checking with higher ups and was told that I COULD CONNECT OPEN TERM.

So I dunno what's going on with VF recently but the frequent moving of goalposts means I probably won't be a long time loyal customer for a lot longer.

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