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  # 232758 8-Jul-2009 21:06
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But the meaning of having a mobile device is that it is mobile, and you can use it in different areas. Vodafone has never promised 100% coverage. There are going to be areas where the quality of service is less than perfect-3% is still a bit of New Zealand. Was the coverage issue in every single place you have ever used your phone?



Black spots are going to be around, and for some people are going to be in specific places that they require coverage, hence why you have time to think about your purchase or contractual agreement before you continue with the duration.



There have been places I haven't been able to use my phone, but I understand that my phone will work elsewhere, and for this I am happy for...mobile technology.



The pin issue I clearly do not see the big gripe over. So what, someone asks me to verify the information I have just entered. What if someone dodgy called the contact centre and managed to get your pin somehow? Would you seriously want the customer service rep to just continue and ignore that gut feeling they may have inside?



I can think of many situations where people could be asked to verify ID, even if it already has been entered into a system and after thinking about them am absolutely glad that Vodafone would clarify ID not only by system but by human also. Hey, it could be an issue but it's one I can happily live with

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  # 232761 8-Jul-2009 21:11
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ckwilliams:
The pin issue I clearly do not see the big gripe over. So what, someone asks me to verify the information I have just entered. What if someone dodgy called the contact centre and managed to get your pin somehow? Would you seriously want the customer service rep to just continue and ignore that gut feeling they may have inside?



I can think of many situations where people could be asked to verify ID, even if it already has been entered into a system and after thinking about them am absolutely glad that Vodafone would clarify ID not only by system but by human also. Hey, it could be an issue but it's one I can happily live with


but then, couldnt they just ask when you talk to them, and cut out having to enter the PIN?

It seems pointless to be checked by machine, then to be checked by human, who enters it into the same machine.. wheres the logic?

I would much rather just be asked by the CSR and just be done with it. How is entering it into the same system twice, any more secure than entering it just once? - If someone knows your PIN, they know your PIN.





 
 
 
 


20 posts

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  # 232769 8-Jul-2009 21:19
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Hence why I stated if it is an issue it's one I can happily live with.

It may seem pointless, but what I do not get is how much weight and angst is given to such a minuscule issue.

It's not something that takes much of your time...of course unless you are calling the contact centre 30 times, everyday for a year. If I was then I would reconsider my statement.

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  # 232771 8-Jul-2009 21:24
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ckwilliams: Hence why I stated if it is an issue it's one I can happily live with.



It may seem pointless, but what I do not get is how much weight and angst is given to such a minuscule issue.



It's not something that takes much of your time...of course unless you are calling the contact centre 30 times, everyday for a year. If I was then I would reconsider my statement.



Unfortunately, while my calls are not that frequent, they are still higher than they should be.

what makes it worse is that on account customers cant add best mates and what not to their plan without waiting till the next business day or something silimar, unless you ring up and get it done and processed with the CSR while they're on the phone to you.

The on account system is definitely way out of date when its compared to the much nicer prepay system.. which is a bad thing all round...


another reason I absolutely hate Vodafone..

I cant add or make plan changes at 9pm at night, i have to wait til lthe next day, but sometimes there are things that need to be done then and there.. where Prepay customers can do it.. on account cant.

Its rediculous.

and I know you're saying that its a small issue, you're right. but then once you start adding up all the little things, it starts to get bigger and bigger.. not to mention, i've had a whole lot of other problems with my sim card and all the rest of it, which was a problem at vodafone and nothing i had done.


So its not just one problem that im angst about, its just that it was the only one we were discussing at this time.





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  # 232774 8-Jul-2009 21:27
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ckwilliams:
You don't just take a contract out with ANY service provider, then half way through say I've had enough, jump ship and expect not to pay any consequences or fees I have agreed to if I cancel the account early.



Seriously I think this discussion is something that passed its useful life here. The original issue was Vodafone charging a user for breaking the contract - and this user denying there was a contract.

Well, the contract was produced, so let's move on now.

While I agree that some of the customer services processes are broken, I will lock this discussion because it's off topic. A lot.






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