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BDFL - Memuneh
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# 232678 8-Jul-2009 18:49
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sethw: This was the manager at Vodafone - Northlands mall, Christchurch.

I though at the time it wasn't correct - but he explained as a cancellation - therefore no rights to the number. Sort of made sense, but as I said, I could have pursued it but couldn't face hours on hold.

Posted here just as a point of interest, and those considering buying the phone with plan and then cancelling may need clarification around this. My account was all in good standing.

I think you may be right - but as others have said (including you) if you cancel with Vodafone before requesting the port with the new provider, your number is at risk!!!


You don't cancel with Vodafone. You do the porting request with Telecom. They will cancel with Vodafone and assume the number. Vodafone will simply send you an invoice for the last month, plus any breach of contract you owe them - but you keep the number.

That manager was just trying to keep you around by providing bad information.







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  # 232681 8-Jul-2009 18:53
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in theory to port you number all you have to do is call the provider you wish to port to ... they process the request and your number gets ported ... the loosing provider then automaticly cancels the connection (as it no longer exists) and they will send you a final bill if nessesary ... all going acording to plan you should never have to talk to the loosing provider during this process.

Edit: and i got beaten to it by feritasm




Disclaimer: Comments I make are NOT on behalf of my employer, these comments are mine and mine alone.

 
 
 
 


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  # 232683 8-Jul-2009 18:54
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In Australia Apple Retail Stores and the Apple Online store all sell iPhones unlocked for similar to NZ prices (a little cheaper) - http://store.apple.com/au

Buying online from Vodafone is really good, last year all iPhone launch orders were dispatched with Saturday delivery. It's mad though they haven't opened preorders like Apple and at&t did in the States, no other way to cope with demand and totally backwards.





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  # 232684 8-Jul-2009 18:56
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PaulBrislen: They're the only ones in the world (that I know of - happy to be corrected) that are unlocked.

Paul


Hi Paul, cheers for all your comments ay!
Here is a link saying that Aussie are selling the iPhones unlocked:
http://www.cnet.com.au/apple-to-sell-unlocked-iphone-3gs-339297111.htm

Does it sound correct?

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  # 232688 8-Jul-2009 19:05
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freitasm:
sethw: When I tried to break my VF iPhone contract to move to XT I had to hold off until a certain period, otherwise I would have forfeited my number. The explanation was that I was cancelling my contract and therefore lost entitlement to the number. This may have been some spin to try and hold on to customers, but the manager seemed very definite!


What "Manager"? Vodafone or Telecom?

When you port your number you do it through the telco receiving the number. The telco you are leavingt have no say on this. They have to honour the port request - provided you're on time with your payments, etc. The number is not "yours" but you should be able to take with you regardless.



Yes, even regardless of contract status or unpaid bills or bad debt!

Under section 5.3.2 of the MLNP rulings:
5.3.2 Bad Debts are not a reason for Port Rejection
  The fact that a Customer has a bad debt or unpaid invoice with the LSP is not in
  itself sufficient grounds to reject the Porting of that Customer’s Number in
  accordance with the LMNP Terms.

... and the same goes if you are still under contract. Your contract itself is not what gives you entitlement to use that number.


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  # 232691 8-Jul-2009 19:08
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Newguy: Hld on $899 + $350 for Disconnection + $40 for a Months plan Charges = $1289 i Think i'll just bite the bullet and do that. Thanks Vodafone im Sorry i Love you


Also the Vodafone outlet you buy it from still get's their commission from selling it, my friend works at a Vodafone reseller and doing it this way he can get a further few hundred off which is their commission for selling that plan...




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

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  # 232694 8-Jul-2009 19:13
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exportgoldman:
Newguy: Hld on $899 + $350 for Disconnection + $40 for a Months plan Charges = $1289 i Think i'll just bite the bullet and do that. Thanks Vodafone im Sorry i Love you


Also the Vodafone outlet you buy it from still get's their commission from selling it, my friend works at a Vodafone reseller and doing it this way he can get a further few hundred off which is their commission for selling that plan...



win/win then





 
 
 
 


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  # 232696 8-Jul-2009 19:23

According to the Apple iPhone carriers page all the Australian carriers lock their handsets.

We have a duty to make sure buyers aren't simply shipping these devices off shore. It's a real problem (we know this from the last launch) and we're dealing with it.

cheers

Paul





Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


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  # 232697 8-Jul-2009 19:24
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freitasm:
When you port your number you do it through the telco receiving the number. The telco you are leavingt have no say on this. They have to honour the port request - provided you're on time with your payments, etc. The number is not "yours" but you should be able to take with you regardless.



Actually the last time I read the number porting documents, a telco can't stop a PORTOUT even if you are outstanding on your bills. They have to still allow a PORTOUT.





Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

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  # 232699 8-Jul-2009 19:30
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sethw: When I tried to break my VF iPhone contract to move to XT I had to hold off until a certain period, otherwise I would have forfeited my number. The explanation was that I was cancelling my contract and therefore lost entitlement to the number. This may have been some spin to try and hold on to customers, but the manager seemed very definite!

Guess I could have pursued it further - but we all know what VF customer service is like. In the end I held out for a another month before moving to XT with my 021 number. The best change I ever made. iPhone on XT is the way to go.


I don't believe you would have forfeited your number, the recieving telco submits the request for a number port, and baring technical problems the existing telco has to transfer it, even if your account is overdue etc. There are not technical limitations from my experience on the 'freshness' of the number to when it can be ported.

sethw:
Was also hoping to go and buy the handset from the store - seems like a bit of a dumb move on VF's part. And the justification of Paul Brislen doesn't hold up. Many countries sell unlocked iPhones as pointed out above.


Yeah I'm not sure what Paul is jibber-jabbering on about in regards to NZ being the only place in the world with unlocked 3GS's, we will put that comment in the same bucket as "once XT put their filters on, I won't drop any more calls" :)




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

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  # 232702 8-Jul-2009 19:35
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PaulBrislen: According to the Apple iPhone carriers page all the Australian carriers lock their handsets.

We have a duty to make sure buyers aren't simply shipping these devices off shore. It's a real problem (we know this from the last launch) and we're dealing with it.


Further up in the thread you said as far as you know Vodafone NZ are the only ones selling unlocked iPhone's, but the page you linked to has just on the first page alone has a handful of telco's which "Locked to carrier" is unticked or "Carrier offers authorized unlocking" is ticked.





Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

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  # 232705 8-Jul-2009 19:43
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PaulBrislen: According to the Apple iPhone carriers page all the Australian carriers lock their handsets.



While the units sold by Australian carriers are locked to their respective networks, Apple also sell the iPhone direct through their Apple Store retail outlets and these are unlocked just like the ones we have in NZ.

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  # 232710 8-Jul-2009 19:51
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By the time I raise the money hopwfully XT will have released details. I read somewhere on a tweet that Telecom will have it by September

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  # 232715 8-Jul-2009 19:54

arnies, that was based on Vodafone's 3GB data and 1000 PXTs time period. People think that it somehow signifies the start of TNZ selling them.

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  # 232717 8-Jul-2009 19:56
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maknz: arnies, that was based on Vodafone's 3GB data and 1000 PXTs time period. People think that it somehow signifies the start of TNZ selling them.



Wasn;t aware of that, cheers.
Im 90% sure we will see iPhone sold on Xt before end of the year though

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