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123 posts

Master Geek


  #233749 10-Jul-2009 16:04
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I ordered online at midnight using the free iPhone dock promotion email but only got the first (order confirmation) email at 1203. No more contact since then :(

79 posts

Master Geek


  #233752 10-Jul-2009 16:06
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i just recieved mine, yay

 
 
 
 


123 posts

Master Geek


  #233753 10-Jul-2009 16:08
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Anyone know a phone number for the online store so I can find out what's happening? Can't find one anywhere on their web site.

1985 posts

Uber Geek


  #233755 10-Jul-2009 16:11
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It's hidden, that's why. It is 0800 837 867.

123 posts

Master Geek


  #233758 10-Jul-2009 16:13
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Thanks!!!

123 posts

Master Geek


  #233762 10-Jul-2009 16:19
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Cool, rang them, got though quickly (surprised by that!), spoke to a nice woman with a sexy voice who was friendly (another surprise) she said there'd been an error and she apologised (another surprise) and fixed it there and then and my invoice email came through right away (yet another surprise)!!! This is the first time ever that I have been happy with Vodafone customer service!!!

5 posts

Wannabe Geek


  #233772 10-Jul-2009 16:40
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Just ordered mine after midnight on the iPhone 40 plan. Got a call from Vodafone that I have to supply a copy of my passport before Monday. I've e-mailed it to them, looks like next week..

 
 
 
 


123 posts

Master Geek


  #233774 10-Jul-2009 16:43
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Just noticed phone number at bottom of first email from voda doh!

20 Viaduct Harbour Avenue, Private Bag 92161, Auckland 1030
Telephone + 64 9 355 2000
Facsimile + 64 9 355 2001

1402 posts

Uber Geek

Trusted

  #233776 10-Jul-2009 16:46
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I just rung.
Mine will be processed Sunday so looks like delivery Monday/Tues. As Im a resign on the 60 plan.
I read it wrong-just the $100 credit-takes care of most of the resign fee at l;east




GZMCC. Nokia Lumia 1020,Lenovo Yoga C640. 8 gb Ram and 256Gb SSD, Cam Am Spyder F3 LTD.  GoPro 5 Black,  Huawei P30 Pro,Huawei GT Smartwatch


5 posts

Wannabe Geek


  #233778 10-Jul-2009 16:48
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No.
But thanks to Satch for the VF online store call center number my order from 12:08 this morning has gone from waiting to be checked to everything is OK.


Anyone waiting for there online order to be OKAYED I suggest they ring ...


0800 837 867



TB.

16 posts

Geek


  #233779 10-Jul-2009 16:50
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@psychrn Did you pay for a same-day delivery. I wonder whether they will refund the $20 if you don't get the phone delivered today.

Human
2978 posts

Uber Geek

Subscriber

  #233780 10-Jul-2009 16:53
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bensila: @psychrn Did you pay for a same-day delivery. I wonder whether they will refund the $20 if you don't get the phone delivered today.


I dont see why not.

They advertised it as "same day delivery", so technically they have to.





107 posts

Master Geek


  #233783 10-Jul-2009 17:04
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arrggggh. 10 minutes waiting to talk to CSR. Takes my order number and then vodafone system crashes so he cant look it up.

Then I just get fobbed off with we got a lot of orders and are processing them as fast as we can.

I hate VF.

652 posts

Ultimate Geek

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  #233786 10-Jul-2009 17:06
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imadog: arrggggh. 10 minutes waiting to talk to CSR. Takes my order number and then vodafone system crashes so he cant look it up.



Then I just get fobbed off with we got a lot of orders and are processing them as fast as we can.



I hate VF.


haha, I had a similar explanation - although apparently he's put me up further in the queue - dunno if that's possible but if so then cool.

Nice guy though, and a kiwi so that counts for something!

BDFL - Memuneh
67108 posts

Uber Geek

Administrator
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Geekzone
Lifetime subscriber

  #233787 10-Jul-2009 17:08
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imadog: arrggggh. 10 minutes waiting to talk to CSR. Takes my order number and then vodafone system crashes so he cant look it up.

Then I just get fobbed off with we got a lot of orders and are processing them as fast as we can.


Interesting how I hear people telling me similar stories with the same excuse, every time.

Is the CSR calling you back? Do you have a case number? If not, call up again. Don't trust they will call you back...






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