Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




45 posts

Geek
+1 received by user: 2


# 38213 25-Jul-2009 23:01
Send private message

A Telstra salesman knocked on my door on Friday night asking if I'd be interested in signing up for Telstra cable internet.  I don't know a lot about cable, other than (I think) it's faster than broadband and obviously uses a different cable.

He asked me what I'm currently paying for internet and phoneline per month, which I estimated at $33 for broadband and $40 for phoneline (I didn't have bills handy).  He told me he could switch me to Telstra cable and phoneline for $10 cheaper than that. 

I'm currently with Xnet (with a 9GB cap that I never reach, but only pay for what I use) and I'm very happy with their product and service to date.  I have a Telecom phoneline and make only the occasional cell phone call on top of the monthly line rental, and feel no particular loyalty towards them.

The Telstra chap told me that cable is much faster than broadband (I think he said 10mbps?), and that the 'special deal' he was offering me would apply to the same data cap that I'm on, and that I'd only pay for what I use (right down to $0 if I didn't use it one month).  Apparently my neighbours have recently had it installed, which means for me the installation will be free.  There is no contract period and no disconnection fee, meaning I'm free to leave at any point if I'm unhappy with it.  I can keep the same phone number.  He told me the 'special rate' would apply for at least 3 years, so they would not be jacking the price up on me.

The unusual part is that he said he'd tried visiting me 3 times but I mustn't have been home, and he'd made a special trip at dinner time to catch me.  He wouldn't leave me a business card or a contact phone number (just a first name), stating that this deal was not available to the general public and I wouldn't be able to find information about it on a webpage or by phoning a number.  He said he would leave me the weekend to think about it, and be back on Monday evening with a form for me to sign if I choose to go ahead.  He was wearing a Telstra uniform.

My situation:  Alcatel Speedtouch 510 broadband modem -> Dlink DI624s wireless router.  Connected to the network is a laptop running Vista; Macbook Pro with OSX 10.5 and Windows 7 dualboot; Xbox 360 (used for the occasional online Forza race); PS3 (patiently waiting for PlayTV to arrive).

Obviously I like the sound of saving money and getting faster internet!  I'll have to phone Telstra on Monday and ensure that the salesman is legitimate.  His first name is disctinctive enough to go on. 

Is it too good to be true?  If it's for real is it the right move to make?


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
1539 posts

Uber Geek
+1 received by user: 39

Trusted

  # 238967 25-Jul-2009 23:09
Send private message

By the sounds of it, its too good to be true, my understanding is telstra you buy in blocks not ppm,

Second, how often do large company make an individual offer,

Thirdly free installation, if next door got sky digital installed that doesn't mean it will be free installation for myself?

Fourth and Finally, When has a door to door salesman ever cared enough to come back 3 times let alone twice if you aren't home.

Best to ring telstra before handing over any details.

BDFL - Memuneh
63602 posts

Uber Geek
+1 received by user: 14081

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 238968 25-Jul-2009 23:12
Send private message

I use TelstraClear cable service. Have been using for the last ten years. It's really good. It's broadband - but any service providing some specific speeds is "broadband". Broadband is not a brand. DSL is broadband, cable is broadband.

I don't think you have a cable plan where you pay only what you use.

He "made a special trip" sounds like a way to get you to feel sorry for him and sign a contract.

It's a great service with consistent fast speeds. It's not the fastest around now that DSL2+ is available to some places but it's consistently good, which is more than I hear from DSL connections.

My advice? Don't sign anything. Under pressure you will miss some information. If you want to connect to TelstraClear first visit their website and check the plans. Once you have established that it is actually cheaper, then call their line directly.

You can port your number, meaning that even if you move to them you can keep it.

I am not looking into the website, but I am not sure you can get the cheaper cable service plans without a phone bundle. If you can, then perhaps you could invest sometime and see if VFX (VoIP) is something for you. My phone bills are really cheap now that I use VoIP at home. And I got to keep my old number as well.

Again: don't sign anything unless you know exactly what you are getting. Visit the TelstraClear website for all the information you need. And whatever you sign, read it. What's on the paper is what you get, not what some door-to-door salesperson tells you.






 
 
 
 


BDFL - Memuneh
63602 posts

Uber Geek
+1 received by user: 14081

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 238969 25-Jul-2009 23:13
Send private message

boby55: By the sounds of it, its too good to be true, my understanding is telstra you buy in blocks not ppm,


You have an allowance and then pay overusage at 2GB blocks. I have 80GB allowance and when I go over it it automatically adds 2GB blocks.





1668 posts

Uber Geek
+1 received by user: 283

Subscriber

  # 238971 25-Jul-2009 23:19
Send private message

boby55:
Thirdly free installation, if next door got sky digital installed that doesn't mean it will be free installation for myself?


Sky digital requires a sattelite, cable requires attachment to the local connection point on the street.


 


And to OP, generally there is never an instillation charge if you are within the network area.  Some exclusions but generally no charge - in other words his claim that this is a special offer is BS


Baby Get Shaky!
1617 posts

Uber Geek
+1 received by user: 416

Trusted
Subscriber

  # 238979 25-Jul-2009 23:41
Send private message

boby55: 
Second, how often do large company make an individual offer,



TelstraClear did the same thing to me a few years ago when I moved into a new flat with my flatmates within their coverage area in Chch. When I initally rejected their "offer" he countered with an even better offer. If I remember rightly we eventually signed up for triple service with them at around a %20 discount on the normal retail prices. Apart from the hefty overage charges it was a great service with constant speeds, pity the quality and selection offered by their digital television service let the rest of the services down.

75 posts

Master Geek
+1 received by user: 1


  # 239021 26-Jul-2009 10:37
Send private message

I moved to Upper Hutt in Dec 08 and had a similar experiance to yourself. I got the first month free, cheaper line rental, and no contracts.

The guy I dealt with was more than happy to give out his details, infact see below, why don't you ring him and confirm if Telsta Clear is currently doing this deal door to door. He's probably not in your region but atleast he can confirm the claims your door to door man is making.

Nice guy actually. I have no association with him, other than whats declared above. Worth a try anyway.

[Moderator edit (MF): removed persona details...]





45 posts

Geek
+1 received by user: 2


  # 239325 27-Jul-2009 13:05
Send private message

Thanks for your thoughts.

I phoned Telstra and confirmed that the salesman does work for them. :) I'll run through the offer with him again when he visits tonight, and if it's on paper and signed then I'll be signing up.

 
 
 
 


3851 posts

Uber Geek
+1 received by user: 1176


  # 239345 27-Jul-2009 14:17
Send private message

One of the interesting advantages of a door to door seller coming to you, is that you get the added protection of  the "door to door sales act", which gives you a 7 day cooling off period if you decide withing the week you dont want what you have signed up for.

http://www.consumeraffairs.govt.nz/consumerinfo/shopathome/doortodoor.html#goods

BDFL - Memuneh
63602 posts

Uber Geek
+1 received by user: 14081

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 239432 27-Jul-2009 19:31
Send private message

Interestingly, I just had a visit from a TelstraClear salesperson. When I told him I already use cable services he asked if Ididn't want TV or phone. Quite nice guy, not forcing things at all.





6683 posts

Uber Geek
+1 received by user: 548

Trusted
Subscriber

  # 239441 27-Jul-2009 19:57
Send private message

One downside of TCLs HFC broadband that I see, with HFC cable you have the choice of ISP, that being TCL and....... TCL. With ADSL you have the choice of several dozens of ISPs. All that said only a few ISPs in my view are worth considering, TCL (via ADSL or HFC) being one of them Telecom being another with several others also good contenders. But reality is you do limit some choice.

The TCL HFC service does offer lower latency that ADSL with interleave on (the more common config) cannot offer, other than that if you are within 2km of a Telecom exchange or ISAM containing cabinet then TCL cannot offer better speeds at this point. Most of the Wellington district has been cabinetised or in the process of such, so I advise you check your address on the Telecom site for when you can get ADSL2+ and if and when you may or maynot be cabinetised, as with ADSL2+ you can get speeds well beyond what TCL HFC is currently offering or indicated it will offer at resonable price in the near future.

Further, try getting a PVR via TCL, still something that is a rare as rocking horse sh1t, but available along with HD programming via Sky for a year or more.

Just my thoughts.
Cyril

BDFL - Memuneh
63602 posts

Uber Geek
+1 received by user: 14081

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 239444 27-Jul-2009 20:14
Send private message

cyril7: One downside of TCLs HFC broadband that I see, with HFC cable you have the choice of ISP, that being TCL and....... TCL.



I was under the impression there another couple of ISPs reselling cable services?






1898 posts

Uber Geek
+1 received by user: 457

Trusted
Subscriber

  # 239447 27-Jul-2009 20:19
Send private message

freitasm:
cyril7: One downside of TCLs HFC broadband that I see, with HFC cable you have the choice of ISP, that being TCL and....... TCL.



I was under the impression there another couple of ISPs reselling cable services?



Once upon a time... not now...




________

 

Antonios K

 

Click to see full size




45 posts

Geek
+1 received by user: 2


  # 240254 29-Jul-2009 18:51
Send private message

Thanks Wellygary, I thought I was pretty up to speed on consumer rights but I'd never even heard of the "door to door sales act"!

He did come back, and I did sign up, but after all that it sounds like it may have been too good to be true after all (in which case I'll stick with Xnet)...... I'll keep you posted.



45 posts

Geek
+1 received by user: 2


  # 240255 29-Jul-2009 18:55
Send private message

Actually, from a speed perspective which is better? Telstra's Highspeed 10G cable (up to 4MBPS) or Xnet's HSI River DSL ("fullspeed")?

Opinions much appreciated.

671 posts

Ultimate Geek
+1 received by user: 10


  # 240277 29-Jul-2009 19:49
Send private message

Well fullspeed DSL should, depending on your line stats, be able to "peak" faster than 4Mbps, although cable speeds should be more consistent.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32


Epson launches new 4K Pro-UHD projector technology
Posted 1-Jun-2019 15:26


Lenovo and Qualcomm unveil first 5G PC called Project Limitless
Posted 28-May-2019 20:23


Intel introduces new 10th Gen Intel Core Processors and Project Athena
Posted 28-May-2019 19:28



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.