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8035 posts

Uber Geek

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  # 241087 31-Jul-2009 21:01
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Yes I loved ending the month on 21 GB or 31GB or 41GB and being charged for a another whole 10GB usage pack when I only used 1/10th of one.

Oh wait no I didn't!




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Master Geek


  # 241111 31-Jul-2009 22:36
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Haha its a scam really. It shouldnt tick over again if there is less than 3 days left in your billing period, unless you confirm it to do so.Paying for 10GB when your less than 1GB over on the last day is stealing. They did let me off once though.

 
 
 
 


93 posts

Master Geek

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  # 241683 3-Aug-2009 08:59
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Why do people keep whinging about their usage?

I monitor mine with my installed usage meter set to roll over on my monthly billing cycle, I never go over my allocation :)

6769 posts

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  # 241715 3-Aug-2009 10:55
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TCL reset my password and I'm now able to log in.

Now to figure out why I have ~2 GB of usage showing for a day when my computer wasn't even turned on...

161 posts

Master Geek


  # 241776 3-Aug-2009 13:08
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I gave up waiting for an email response and called TelstraClear today.


When I finally got through, the tech guy was really struggling to find a solution, and amusingly was frustrated at how slow the system was when he was trying to sort it.


Eventually I suggested that he give me a new account password, and that seemed to fix the problem.


Such a lot of hassle for no improved benefit...even with the problem fixed now to get to the meter now its an extra click and a lot slower.



425 posts

Ultimate Geek


  # 241780 3-Aug-2009 13:13
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amigo: I gave up waiting for an email response and called TelstraClear today.


When I finally got through, the tech guy was really struggling to find a solution, and amusingly was frustrated at how slow the system was when he was trying to sort it.


Eventually I suggested that he give me a new account password, and that seemed to fix the problem.


Such a lot of hassle for no improved benefit...even with the problem fixed now to get to the meter now its an extra click and a lot slower.




When they get the thing running more quickly, it does actually make sense to have a nice integrated system where you can go to for all your account info.  Agreed, it's a pain not being able to bookmark directly to your usage, but it's not the end of the world.

Beforehand it was a real hodge-podge of systems that had been lashed together with duct tape and a few rubber bands.



671 posts

Ultimate Geek


# 241829 3-Aug-2009 15:36
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ralphski: Why do people keep whinging about their usage?

I monitor mine with my installed usage meter set to roll over on my monthly billing cycle, I never go over my allocation :)


Because some people have more than one person/computer in their house?

 
 
 
 


8035 posts

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  # 241853 3-Aug-2009 16:17
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Metered broadband (pay per GB) is extremely rare in other developed countries. ISP's buy bandwidth in Mbit/s or Gbit/s they don't pay for their transit in GB per month.

So why haven't ISP's offered managed unlimited plans sooner and why have customers put up with capped plans for so long?

I think it's probably a matter of scale really, if you're a small ISP you don't have much capacity to play with nor much budget for effective traffic management and caching.






106 posts

Master Geek


  # 243436 6-Aug-2009 12:50
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Crappy usage meter! Went over my usage about 8PM last night, get the email saying I've gone over @ 6:15am. I know it's not realtime, but that's lagging behind just a tad!

This disclaimer on the email says the usage meter is just an "estimate" anyway, so it's kind of pointless using the damn thing.

*This is an estimate only and may not reflect your total usage for this billing period.

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