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4697 posts

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  # 261860 6-Oct-2009 21:42
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Is there any convenient self-service way (online preferably) to change my data plan, or do I need to call 678? This is for on-account, by the way.

Mr Snotty
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  # 261874 6-Oct-2009 22:32
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I don't always have the time to go into a shop, I work long hours most days. I was looking for something where I could do it myself. Thanks anyway.

Mr Snotty
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  # 261875 6-Oct-2009 22:34
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You could try phoning them on 777 and asking them to do it? Best time to call is usually between 10am --> 12pm I have found.




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  # 261878 6-Oct-2009 22:42
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Thanks, but you're missing the point. I want to be able to login online and make the change in My Vodafone. I already know I can do it by calling 678/777 etc, and thanks for the suggestions, but I'm looking for a self-service option where I don't have to call someone or go into a shop. While those might be the best and easiest options for you, I'm not always near a shop, and I don't always have time to hang around waiting on the phone. I do however always have an internet connection handy - that would be very convenient to make any plan changes like this.

What if I need to upgrade my data allowance at 10:45 at night? No one's going to answer the phone then, and I doubt any shops would be open at that time. It would be great, however, to get online and make such a change.

If there's no way to do it online at the present time, then I guess that's that. But I thought John might know or be aware of something happening shortly to allow customers to do this.

Mr Snotty
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  # 261885 6-Oct-2009 22:52
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I don't think there are some other ways.

Btw, I do work in the shop so I just make the changes myself lol.




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  # 261887 6-Oct-2009 22:55
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I know, you said so on the last page :)
If that's the case (can't make changes yourself), that's a shame - self service is really good, IMO.

 
 
 
 


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  # 261927 7-Oct-2009 07:44
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changing data plans requires a call to 777 during business hours

Wob

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NBN Co

  # 263869 14-Oct-2009 14:07
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Remarkables Shopping Centre (Frankton, beside Queenstown airport) just went live.

I know its a 2100MHz site, but this seems like the forum for this sort of announcement!!




 

Now based in Perth WA.

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Any comments or posts are not necessarily the opinion of my employer - who are bloody marvelous by the way.


4697 posts

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  # 266726 25-Oct-2009 19:40
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Hey John (or any VF coverage person) is there supposed to be 3G coverage at the ferry terminal at Matiatia on Waiheke Island? This afternoon all I could get was GPRS.

Also...is there supposed to be continuous 3G coverage across the Hauraki Gulf, when coming in on the ferry from Waiheke to Auckland? I found it very flakey and unreliable, yet my cellphone had a full GSM signal for most of the journey.

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  # 266729 25-Oct-2009 20:45
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quickymart: Hey John (or any VF coverage person) is there supposed to be 3G coverage at the ferry terminal at Matiatia on Waiheke Island? This afternoon all I could get was GPRS.

Also...is there supposed to be continuous 3G coverage across the Hauraki Gulf, when coming in on the ferry from Waiheke to Auckland? I found it very flakey and unreliable, yet my cellphone had a full GSM signal for most of the journey.


Take a look at http://www.vodafone.co.nz/coverage/

Coverage also depends how many people are connected to that cell site, think of it like a bubble (More users, bubble shrinks) - From the looks of things it looks pretty much full 3G Extended (900MHz 3G if your phone / device supports it) and also 3G 2100MHz. But i'm no expert on Auckland.




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  # 266734 25-Oct-2009 21:01
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quickymart: Hey John (or any VF coverage person) is there supposed to be 3G coverage at the ferry terminal at Matiatia on Waiheke Island? This afternoon all I could get was GPRS.

Also...is there supposed to be continuous 3G coverage across the Hauraki Gulf, when coming in on the ferry from Waiheke to Auckland? I found it very flakey and unreliable, yet my cellphone had a full GSM signal for most of the journey.



Looking at the coverage tool, at Matiatia 3G is very poor but strong GSM. 
Also GSM is strong but 3G is very patchy on the water a lot shading from the surrounding islands.

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  # 266743 25-Oct-2009 21:32
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Roger that.

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  # 266756 25-Oct-2009 22:50
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quickymart: Hey John (or any VF coverage person) is there supposed to be 3G coverage at the ferry terminal at Matiatia on Waiheke Island? This afternoon all I could get was GPRS.

Also...is there supposed to be continuous 3G coverage across the Hauraki Gulf, when coming in on the ferry from Waiheke to Auckland? I found it very flakey and unreliable, yet my cellphone had a full GSM signal for most of the journey.


Radio waves and water do not mix well

Mr Snotty
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  # 266768 25-Oct-2009 23:37
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johnr:
quickymart: Hey John (or any VF coverage person) is there supposed to be 3G coverage at the ferry terminal at Matiatia on Waiheke Island? This afternoon all I could get was GPRS.

Also...is there supposed to be continuous 3G coverage across the Hauraki Gulf, when coming in on the ferry from Waiheke to Auckland? I found it very flakey and unreliable, yet my cellphone had a full GSM signal for most of the journey.


Radio waves and water do not mix well


So you don't recommend talking on the Vodafone XP3 Underwater? I have always wanted to try that :/




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