Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 
1200 posts

Uber Geek

Trusted

  # 244416 9-Aug-2009 12:43
Send private message

ArranH: I'll see what happens tomorrow, if I get no help from the store I'll message JohnR, but I'm getting past the point of extreme frustration to the point where I want to appologise to the dozens of people I've suggested Vodafone home, broadband and mobile to and drag them all away. Its just been one thing to the next and after 13 years being with them it would be nice if they actively tried to sort problems out rather than push me along from store to store.


There's always Disputes tribunal, it's $30 and after weeks of Vodafone ignoring me, lieing to me and failing to give me basic information and generally being unhelpful, I was suddenly treated like a real customer and they answered my questions and were willing to compromise. A strange concept for Vodafone I know!

I ended up with quite a successful resolution and didn't even need to go to Disputes as they settled before the court date, even though I had 13 months to go on my contract.

It was a tad disapointing because I have never been to small claims and wanted to see what it was like. :) I even had a cowboy hat picked out.

But seriously start with JohnR, he's worth his weight in gold and if Vodafone have made a mistake he will put it right.




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

4815 posts

Uber Geek


  # 244426 9-Aug-2009 13:10
Send private message

It's very nice that John does that, but really...if Vodafone kept their shop in order (like I feel that they used to) he wouldn't need to be the "ambulance at the bottom of the cliff", would he? :(

 
 
 
 


161 posts

Master Geek


  # 244428 9-Aug-2009 13:14
Send private message

quickymart: It's very nice that John does that, but really...if Vodafone kept their shop in order (like I feel that they used to) he wouldn't need to be the "ambulance at the bottom of the cliff", would he? :(


Exactly, it shouldn't need to get to this point.

I'm actually tempted to go to disputes, it would be good practice :)

187 posts

Master Geek

Trusted

  # 244544 9-Aug-2009 21:13
Send private message

Maybge it's because i owe them $500.00 lol (jokes)

361 posts

Ultimate Geek


  # 244727 10-Aug-2009 14:40
Send private message

Oh this is just lovely.. It turns out when we removed the Vodafone Family from my our account in the weekend they went ahead and removed Bestmate on the other phone.

We've now got no texts left for the month and a large bill from phone a couple of phone calls. And the best part: I just tried ringing them and got told their system is down at the moment, call back in a few hours.

ugh.

161 posts

Master Geek


  # 244736 10-Aug-2009 14:54
Send private message

Welcome to what Vodafone has become. I did get a call back from a good manager this morning but could only offer me about $100 either off a 3GS or a few free months if I signed up to a new contract. Which isn't really worth the 6 months of hassle I've had or what more I'm sure is to come.

So went and got an XT card.

361 posts

Ultimate Geek


  # 244739 10-Aug-2009 14:57
Send private message

What has the world come to when you switch to Telecom for their service?!

 
 
 
 


1200 posts

Uber Geek

Trusted

  # 245925 13-Aug-2009 09:06
Send private message

tritex: Maybge it's because i owe them $500.00 lol (jokes)


I had the $560 early termination charge dropped and walked away with my iPhone after logging a Disputes tribunal claim. No joke, but it did make me happy.

I had notes dating back a year of their failures though, and a fairly extensive list of technical problems they were unable to solve (no coverage, no speed, call failures). Vodafone didn't even want to go to court, they just called me up and said they would settle. And the icing on the cake was it was someone in Auckland, not Egypt.

I didn't do it for the money though, I just was at the end of my teather having to deal with Egypt :) Thought if I lodged a small claim they would have to send someone local hehe.





Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

1 | 2 | 3 
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.