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1937 posts

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  # 245010 10-Aug-2009 23:06
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I thought Vodafone and Telecom both had 24 hour customer support? I know XT prepaid has 24/7, and I'm pretty sure (though never paid $1 to find out) that this was available on VF prepaid too.

Not local, but still 24/7. And might cost a dollar.

But what's a dollar between friends?

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Master Geek
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  # 245012 10-Aug-2009 23:09
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A dollar could be quite a lot when you're paying it to them to report a fault they've made, and then have to ask for it back (if the customer support staff don't just say the problem must be at your end as its working fine in Egypt)

 
 
 
 


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  # 245013 10-Aug-2009 23:11
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Sorry, the "What's a dollar between friends?" comment is like this new New Zealand meme.

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  # 245015 10-Aug-2009 23:13
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Nope, CS on Vodafone is from 8am to 8pm Mnday to Saturday, closed on Sundays.

There you go, double whammy... not only do you have to pay for it, but it's not avilable 24/7.... TRIPPLE WHAMMY.... and they are foreign

Go on, try it now..... 777

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  # 245017 10-Aug-2009 23:19
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Hmmm...dial 777?

It's a trap!

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Ultimate Geek
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  # 245025 11-Aug-2009 00:03
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simon14: Nope, CS on Vodafone is from 8am to 8pm Mnday to Saturday, closed on Sundays.

There you go, double whammy... not only do you have to pay for it, but it's not avilable 24/7.... TRIPPLE WHAMMY.... and they are foreign

Go on, try it now..... 777



Nothing goes wrong on Sundays!

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  # 245039 11-Aug-2009 05:23
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It used to be 24/7, but they changed it some time ago.

 
 
 
 


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  # 245047 11-Aug-2009 07:14
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Yes Telecoms Call Center is 24/7 but they can't do anything after 11pm till 6 am IIRC as there system is off, but atleast they don't charge you $1 and they are open sundays

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Ultimate Geek
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  # 245131 11-Aug-2009 11:17
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ArranH:  Not that it should matter, everyone should receive good customer service, and its a sad day when Telecom is where you go to get it.


A small aside, but an interesting comment. Why is it a "sad day"? I would have thought that it would be a happy day when you can contact Telecom and get good service. 




Your mother was a hamster and your father smelled of elderberries


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  # 245137 11-Aug-2009 11:28
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Good service is good service. I would perhaps call it "ironic".

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  # 245144 11-Aug-2009 11:39
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BiggusDoggus:

A small aside, but an interesting comment. Why is it a "sad day"? I would have thought that it would be a happy day when you can contact Telecom and get good service. 


Hehe thats a fair comment. I guess as someone who has been with Vodafone almost half his life its sad to see what was once a good company fall behind a company that was once seen so poorly.

I have recently moved my homephone and broadband back to Telecom and have been very happy. Its just sad that Vodafone have gotten to this point.

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