Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
152 posts

Master Geek

Trusted

  # 253660 7-Sep-2009 08:48
Send private message

dickytim:
Ragnor: Punishing bad customers is good if they reward or can reduce costs for good customers as a result.. but knowing Telstra Clear good customers won't see any benefit.


That is a "legal" way to penalise late payers, I seem to remember our electricity pill had a "prompt payment discount" and it was significant as well.

I think the "prompt payment discount" works far better than adding a flat rate penalty fee. Although the end state is often the same, a "prompt payment discount" just feels nicer.




Rock Research - NZ's online marketing research experts. We like to blog too.

57 posts

Master Geek
+1 received by user: 15


  # 253687 7-Sep-2009 10:32
Send private message

My issue is the amount of time between the time I get the bill and the time it's due. Generally I'll get a bill about a week/a week and a half after the reset date but it'll be due 5-6 later (generally before my next pay day:) ). Most places will give you 30 days to pay a bill which gives you a bit of breathing room in case anything comes up.

On a side note: Telstraclear is a telecommunications company. Why can't I get my bill emailed to me? Preferably a couple of days after my reset date. Every other company can do it. Or am I just missing something hidden deep within their poorly designed website.

 
 
 
 


Awesome
4845 posts

Uber Geek
+1 received by user: 1099

Trusted
Subscriber

  # 253691 7-Sep-2009 10:45
Send private message

A little bit OT, but the only account I don't get by email now is my Sky account, and that is because their billing system doesn't seem to be able to do it by email.

Even bank statements I get electronically, with the exception of the credit card statements, which neither National Bank nor BNZ seem to be able to do electronically (Other than internet banking of course).

I get my Corporate AMEX statement notification by email and log into the website to view the PDF. Wish I could do that with my personal cards.




Twitter: ajobbins


3 posts

Wannabe Geek


  # 253748 7-Sep-2009 13:51
Send private message

teamyoyo: My issue is the amount of time between the time I get the bill and the time it's due. Generally I'll get a bill about a week/a week and a half after the reset date but it'll be due 5-6 later (generally before my next pay day:) ). Most places will give you 30 days to pay a bill which gives you a bit of breathing room in case anything comes up.

On a side note: Telstraclear is a telecommunications company. Why can't I get my bill emailed to me? Preferably a couple of days after my reset date. Every other company can do it. Or am I just missing something hidden deep within their poorly designed website.


You can now get bills via email. It is one of the new features since the updated customerzone went live.

175 posts

Master Geek
+1 received by user: 19


  # 254553 9-Sep-2009 21:51
Send private message

Thanks Marb, I also didn't know you could get it by email now. Their new portal thingy just seemed like extra clicks between my bookmark & my usage meter. I will switch to email.


This is nuts though. Our last bill arrived a whole 10 days after the statement date, with 14 days to pay, i.e. 4 left! Our other mail arrives 1-3 days as Chch is a major city so you can't blame the postie! We have always paid on time, but if it takes them 10 days to get us the bill, and we have 14 to pay, it actually becomes insulting to have a stick waved like this. Come on, sort your s... out Telstra! If it takes you so long to get the statement to your customers no bloody wonder they aren't paying on time lol. Do we get to complain when our packets arrive late?!Surprised

6 posts

Wannabe Geek


  # 261991 7-Oct-2009 11:30
Send private message

KiwiNZ: For me this just adds to TCL's terrible customer service record. They all graduated from the Basil Fawlty School of Customer Service.


As opposed to the slackers school of not taking responsibility for paying your accounts on time?

I think actually receiving a call (even though it's automated) reminding you to pay your account is generous enough, I have had a couple of these - Paid my account straight away and never received a late payment fee.

Why do people whine about a fee that they hold the power to avoid?

6637 posts

Uber Geek
+1 received by user: 1324

Trusted
Lifetime subscriber

  # 261999 7-Oct-2009 11:43
Send private message

Behodar: I just looked at last month's TelstraClear bill and I paid it the day before it was due. That most likely means that I received it that day too.



This month's bill arrived on time. I hope this continues to be the case.

 
 
 
 


507 posts

Ultimate Geek
+1 received by user: 31


  # 262002 7-Oct-2009 11:52
Send private message

i have to say that quite often I will get the Telstraclear bill quite a while after my "month" clicks over.

As mentioned, it would be far more convenient with automated email billing, perhaps with a text even thrown in for reminder as per vodafone.

Its never late, as i just go pay it the day i receive the bill, but you guys are right sometimes it does rankle with the bill arriving like 3-4 days before payment is due.

For the less well-heeled you can definately see this being an issue!




 


The force is strong with this one!

93 posts

Master Geek

Trusted

  # 262026 7-Oct-2009 13:04
Send private message

Just to rub salt into wounds.... I pay all my bills by direct debit... I keep account of incomings vs outgoings.
It's called budgeting :) & I've never received a late fee from any utility company.

With TCL you can also view your bill online & usage meter comes with billing cycle date on it as well.





Any opinions expressed on Geekzone are my own and not those of my employer.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21


Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36


Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57


Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48


New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.