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Forums › Vodafone New Zealand › [TelstraClear] YouTube poor performance on TelstraClear
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BDFL - Memuneh
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  # 283660 18-Dec-2009 10:02
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Tried http://www.youtube.com/watch?v=tZpkXnS4mNQ&feature=fvhr and it seems it will fast load the first minute then starts loading the remaining of the video at a slower pace - no stops up to one minute then the player caught up with the loading and stopped every ten seconds...




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  # 283662 18-Dec-2009 10:09
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freitasm: Tried the first video on YouTube front page http://www.youtube.com/watch?v=gjent8cOhyM&feature=popular (SD) and it paused about 15 time in the first two minutes.


Very strange... I've been seeing buffering too but this one is streaming with no issues for me.

Edit:  Actually, 1min 55 in and now it's buffering every 3 to 4 seconds.




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  # 283663 18-Dec-2009 10:11
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ZollyMonsta:
freitasm: Tried the first video on YouTube front page http://www.youtube.com/watch?v=gjent8cOhyM&feature=popular (SD) and it paused about 15 time in the first two minutes.


Very strange... I've been seeing buffering too but this one is streaming with no issues for me.


I concur, 10 minutes of ditzy I wish it did pause... lol however I streamed that & a couple bathurst crases at the same time.. no problems, no pauses




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  # 283664 18-Dec-2009 10:12
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freitasm: Tried http://www.youtube.com/watch?v=tZpkXnS4mNQ&feature=fvhr and it seems it will fast load the first minute then starts loading the remaining of the video at a slower pace - no stops up to one minute then the player caught up with the loading and stopped every ten seconds...


This one started buffering for me 12 seconds in. :(




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# 283665 18-Dec-2009 10:16
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ZollyMonsta:
This one started buffering for me 12 seconds in. :(


Ouch... it didn't even start playing for me... for 15+ of buffy & then played for 2 sec's & buffy again...




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  # 283678 18-Dec-2009 10:42
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It looks like TelstraClear is trying a burst "buffer first minute" and slow down afterwards... But not working yet.




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# 283681 18-Dec-2009 10:47
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I tested yesterday night, it was pretty fast. But it looks like many are still having problem....will test again when am back home today.




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  # 283682 18-Dec-2009 10:49
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I've just been checkout out a few clips over the past 30 minutes and had some that are playing amazingly fast with no buffering times and a couple that still had buffering.

Something has certainly changed. I wouldn't conclusively say it's fixed fully though.

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  # 283691 18-Dec-2009 11:08
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Just watching Known Universe and the play stopped a few time through it.




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  # 283693 18-Dec-2009 11:14
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freitasm: Just watching Known Universe and the play stopped a few time through it.


1:23 before I got the first buffering... oddly for the most part the marker was ahead of the red buffering progress bar ?!

28 seconds on the HD version, before the first buffering.




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  # 283710 18-Dec-2009 11:55
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I got to 2:30 without any buffering, then I closed it due to needing to get some work done :)

The "buffer bar" was right underneath the playhead for most of it.



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  # 283834 18-Dec-2009 16:57
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I haven't noticed any improvements. Still ridiculous amounts of buffering.


ZollyMonsta:
freitasm: Just watching Known Universe and the play stopped a few time through it.


1:23 before I got the first buffering... oddly for the most part the marker was ahead of the red buffering progress bar ?!

28 seconds on the HD version, before the first buffering.


That's because it begins with static text, which is very low bitrate.

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  # 283966 19-Dec-2009 10:09
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Cant believe TCL hasnt commented on such an important issue to so many customers.

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  # 283985 19-Dec-2009 11:48
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Tried to watch a video at 11:48 Sat morning - stop and start. It was painful. Maybe if we flood their CSR's with complaints calls somebody will actually take notice.




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  # 284115 20-Dec-2009 00:14


Suggest anyone with YouTube streaming performance issues rings TCL on 0508-888-800 (free call) to:
1. Log a fault under the Internet option.  
2. Ask why YouTube streaming performance used to be okay, but has got worse?
3. Ask if TCL is specifically doing anything to downgrade YouTube performance.
4. Report their responses back here.

Even if only a few people do this, the results will be read here by many.  


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