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1252 posts

Uber Geek


# 41194 11-Sep-2009 10:37
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Just out of the blue the last 3 days, I have been getting multiple texts per day on my vodem, saying messages like this:


As @ 11-09-2009 10:22 your daily data usage has passed 8MB. This alert is a guide only for casual data users. FreeTXT 'STOP' to opt out of this message.

How do I stop them? The trouble is, the text messages have no reply to number, so if I click reply and send message STOP, then it says cannot send - no to number entered. So which number do I text STOP to?


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19282 posts

Uber Geek
Inactive user


  # 255005 11-Sep-2009 13:01
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tracking down short code now

John

19282 posts

Uber Geek
Inactive user


# 255006 11-Sep-2009 13:06
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To start receiving txt notifications, send OPTIN to shortcode 795

To stop receiving txt notifications, send STOP to shortcode 795

John

 
 
 
 


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Uber Geek
Inactive user


  # 255010 11-Sep-2009 13:28
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Message content will be updated next week



1252 posts

Uber Geek


  # 255012 11-Sep-2009 13:47
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Thanks for that. By message content will be updated, do you mean to include the 795, or to something more relevant to me being on plan (ie trying to decide whether to stop now or wait for the updated content, whatever that may be?).

19282 posts

Uber Geek
Inactive user


  # 255016 11-Sep-2009 14:10
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Will include the number 795 in the message

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Uber Geek
Inactive user


  # 255081 11-Sep-2009 20:23
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Just tested and alert content is now updated

John



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Uber Geek


  # 255093 11-Sep-2009 21:00
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Thanks for your help. I have disabled it.

 
 
 
 


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Master Geek


  # 255182 12-Sep-2009 14:13
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Hi, Not wanting to hijack your thread but I got the same message yesterday (or the day before, can't quite remember exactly) warning me I've reached 8MB for the day, but I'm on the 10/100mb thing.

Funnily enough it's the first one I've ever recieved, never got them when I was on the casual 1 for 10 rate..

<confused>




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Uber Geek
Inactive user


# 255184 12-Sep-2009 14:18
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littlescott: Hi, Not wanting to hijack your thread but I got the same message yesterday (or the day before, can't quite remember exactly) warning me I've reached 8MB for the day, but I'm on the 10/100mb thing.

Funnily enough it's the first one I've ever recieved, never got them when I was on the casual 1 for 10 rate..







If you read the SMS it advises for casual data users if your not ignore it or stop the alert

John

59 posts

Master Geek


  # 255251 12-Sep-2009 20:40
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How about Vodafone not being idiotic enough to send the text to users who are on a plan in the first place? What is the point of irritating your customers by sending them irrelevant usage alerts?

19282 posts

Uber Geek
Inactive user


  # 255267 12-Sep-2009 22:07
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aperfectcircle: How about Vodafone not being idiotic enough to send the text to users who are on a plan in the first place? What is the point of irritating your customers by sending them irrelevant usage alerts?


There is always one! Don't like the alert its free and its free to cancel and can be done in seconds

Right at this stage the alerts come out from a different server that does not know what data plan a customer is on

John

214 posts

Master Geek

Trusted

  # 255334 13-Sep-2009 11:38
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There's always one? Here's another.

Set your systems up correctly to identify different groups of customers, or customers on different plans, so you don't run the risk of confusing your customers.

The responsiblity should be on Vodafone to clearly communicate to the customers, (I'm sure there must be a communications policy at VFNZ H/O) rather than the customer having to opt out of an alert that's irrelavant to their plan and (initally) the content of the message wasn't even checked to make sure that the opt-out instructions were clear and complete!




------------------------------------------------------
David Elsbury
Freelance Lighting, Sound and AV Technician
"Technician like ninja... live in shadow, move in silence"


70 posts

Master Geek


  # 255366 13-Sep-2009 15:31
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johnr:
littlescott: Hi, Not wanting to hijack your thread but I got the same message yesterday (or the day before, can't quite remember exactly) warning me I've reached 8MB for the day, but I'm on the 10/100mb thing.

Funnily enough it's the first one I've ever recieved, never got them when I was on the casual 1 for 10 rate..







If you read the SMS it advises for casual data users if your not ignore it or stop the alert

John


Hi John, I will do (send stop to the number) but i'm a little confused as to why I've started receiving them now, as I've said I've never got them before (even when using 10mb for 1$) and they seem a little pointless for daily usage when I'm using 100mb for 10$ and not the 10 for 1$ within a day.

Cheers,

Scott


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