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Human
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  # 259025 28-Sep-2009 15:46
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Regs: calling whangaparoa from auckland city used to be a toll call.. doesnt surprise me if pukekohe is too..


Calling from WGP to ALBANY is a toll call.

oCalls tp walkworth are toll calls too.. Still.

(Of course this is dependant on your calling plan)







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  # 259131 28-Sep-2009 20:47
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Any ideas how to get hold of someone who may be able to help with this? Who do i ask for when i ring support?

 
 
 
 


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  # 259149 28-Sep-2009 21:29
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bags1: Any ideas how to get hold of someone who may be able to help with this? Who do i ask for when i ring support?


Just tell them nicely that it's not a Pukekohe number and their system is wrong and could someone please investigate.  It wouldn't hurt to give them the link to the website given earlier too.

11 posts

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  # 259369 29-Sep-2009 14:17
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I have looked into this and I can confirm that our internal version of the NAD was incorrect.

Unfortunately due to the nature of the mal-formed contents of the NAD database, updates for changes to it are not easily automated. The process is manual until the database is improved.

I will be updating our version with this update and calls for this month will not be charged.

Please feel free to PM me your Customer Number or Phone Number if you like and I can organize a credit for the other calls.




35 posts

Geek


  # 259465 29-Sep-2009 19:17
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Thanks Catalyst69, i will be keeping at eye on this months bill.

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