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Topic # 43026 15-Oct-2009 21:38
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I filled out their online form 2 days ago expressing interest (for a friend) in their cable modem service and just wanted to know if the address was on the network.

No calls, no emails at all. I wonder what their follow up process is?




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xpd

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  Reply # 264150 15-Oct-2009 21:56
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Thats obviously their follow up process. Silence :)




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  Reply # 264152 15-Oct-2009 22:05
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Which form?

 
 
 
 




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  Reply # 264189 16-Oct-2009 08:13
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ZollyMonsta: Which form?


I used this form

Self Service


Now I know why they call it self service - you are only talking to yourself Wink




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Samsung 4K player, Google Chromecast

 


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  Reply # 264190 16-Oct-2009 08:20
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lchiu7:
I used this form

Self Service


Now I know why they call it self service - you are only talking to yourself Wink


lol

I just sent you a PM.

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  Reply # 264216 16-Oct-2009 09:57
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lchiu7: I filled out their online form 2 days ago expressing interest (for a friend) in their cable modem service and just wanted to know if the address was on the network.

No calls, no emails at all. I wonder what their follow up process is?

I find using 'contact us' forms on websites like paying russian roulette. 1 out of 6 will get back to you.




Rock Research - NZ's online marketing research experts. We like to blog too.

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  Reply # 264217 16-Oct-2009 10:02
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A IT company that i had worked for once built its own data centre and i was trying to organise a wholesale agreement with telstra, had one in place with everyone else, i will never deal with telstra again. it took 2 years and still got nothing. they promised to call back and that it was going to happen and it never did time and time again.

absolutly pathetic! biggest time wasting business i have ever come across bar none.

silence seems to be the standard response at any level of business.

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  Reply # 264220 16-Oct-2009 10:53
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I think the use of PM so that the companies don't take any more flack has to stop. Keep it in the open and then we will see how you solve these problems otherwise I am left thinking that Telstra are c***.



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  Reply # 264257 16-Oct-2009 13:17
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RockResearch:
lchiu7: I filled out their online form 2 days ago expressing interest (for a friend) in their cable modem service and just wanted to know if the address was on the network.

No calls, no emails at all. I wonder what their follow up process is?

I find using 'contact us' forms on websites like paying russian roulette. 1 out of 6 will get back to you.


This just wasn't a Contact Us form but a fully fledged form asking for Name, Address, existing TCL accoujnt # if any, phone numbers, email and type of service.

Thanks to ZollyMonsta for getting back to me with, alas, bad news that the area I asked about doesn't have cable modem service




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Samsung 4K player, Google Chromecast

 


My Google+ page 

 

 

 

https://plus.google.com/+laurencechiu

 

 


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  Reply # 265261 20-Oct-2009 11:24
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djrm: I think the use of PM so that the companies don't take any more flack has to stop. Keep it in the open and then we will see how you solve these problems otherwise I am left thinking that Telstra are c***.


djrm,
The fact that some people choose to help other people on here has nothing to do with any company, this is just a private user wanting to help out someone else, because they can.
 
I for one think that it's great that they hop into places like this to help out other people where they can.

Asking a private user like ZollyMonsta to put a PM out in public which could it include his private personal contact details because he wants to help someone is not cool.

I for one would not list my personal contact details in a public forum... Probably just like you wouldn’t.

If you want it 'kept in the open' I'd suggest you contact the company concerned directly, then you can post your results.




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