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19282 posts

Uber Geek
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  Reply # 20801 30-Sep-2005 11:22
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Can you not name the place or team

19282 posts

Uber Geek
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  Reply # 20802 30-Sep-2005 11:24
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I agree with muppet switch it to 2G and switch 3G back on when you need it

109 posts

Master Geek


  Reply # 20806 30-Sep-2005 11:43

Or really bring back your phone and change it during the warranty period.

34 posts

Geek
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  Reply # 20807 30-Sep-2005 11:46
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I have already taken back and got a new handset... but they replaced it with the same model

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Uber Geek
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  Reply # 20809 30-Sep-2005 11:48
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Then state that this phone doesn't work as advertised, present your evidence as to why and ask for a different phone that DOES work as advertised.

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Geek
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  Reply # 20811 30-Sep-2005 11:50
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Well Vodafone have cleverly said that 3G is only available in certain areas and they would jsut say i am in a bank.... but what pisses me off more is taht the handover to 2.5g or in some blackspots, my callers would get the 20second silence then hear my voice mail

Hawkes Bay
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  Reply # 20813 30-Sep-2005 11:52
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Seriously - invoke the consumer guarantees act in a civil manner, with your facts in writing so you dont forget them at the crucial moment, and get a different model.







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Geek
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  Reply # 20814 30-Sep-2005 11:55
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Maybe I should do it when better model comes out... i had no choice to upgrade at this time as it was an insurance replacement.

109 posts

Master Geek


  Reply # 20815 30-Sep-2005 11:56

Yeah right.
Push them hard, change your phone to a different model and then post your experience here in the forum. I wonder what the result will be, but in my opinion you will see improvement.. :)

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Uber Geek
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  Reply # 20819 30-Sep-2005 11:59
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Exactly, well said Disenchanted.

Don't waste your time complaining about it here, write up a decent letter that explains your problems and why you think you have a right to a different, working handset. Provide that to the people you purchased the phone from and await their response.

If the service doesn't work as expected, you are entitled to a refund or replacement that does work as expected. If they quote Voda's "3G isn't available everywhere" explain that's not the problem, the handset is the issue when it tries to switch to 3G, nothing to do with availablilty of 3G.

109 posts

Master Geek


  Reply # 21236 10-Oct-2005 11:08

Any improvement tonynz with your SE phone?

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Geek
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  Reply # 21237 10-Oct-2005 11:14
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I got a new handset (same model) but still the same problem so i've switched off 3G. I'll turn it on when the coverage is better. (if it gets better)!

109 posts

Master Geek


  Reply # 21239 10-Oct-2005 11:18

Same firmware?

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Geek
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  Reply # 21240 10-Oct-2005 11:20
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yip same firmware :( just hope it will improve!

519 posts

Ultimate Geek
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  Reply # 21241 10-Oct-2005 11:22

for those that are interested and can spare the time
Vodafone Roadshow

www.vodafone.co.nz/roadshow. In Wellington this Thursday and Auckland sometime after

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