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Uber Geek
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Topic # 45889 4-Nov-2009 15:05
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I am on account and my sim card stopped working. Off to Vodafone I went. They said "You need to pay $30 for a new one". "OK" I said (tried to keep the cursing to a minimum). My vodafone terms and conditions for On Account say that the sim card is the property of Vodafone and I must return it in good condition. It has just been sitting in the phone for three years so I think it was in good condition.

My question is: What did I just pay $30 for? I don't own the sim card according to the terms and conditions... My receipt says "Outright Sale" for a Sim2....



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Ultimate Geek
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  Reply # 270040 4-Nov-2009 15:15
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For what it's worth when I returned my SIM card to the Vodafone store the manager looked at me like I was crazy. But I had highlighted that part of the terms and conditions and he signed to say he'd received it.

You can tell how much I trusted them at that point... But he did say I was the only person in the entire x many years he'd been there that returned their SIM.

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Uber Geek
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  Reply # 270041 4-Nov-2009 15:15
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They do, but you are paying for the service associated with it,

This is a useful thread on dud SIM cards


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  Reply # 270217 5-Nov-2009 09:04
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I've noticed that my postpaid Telecom SIM has "property of Telecom" printed on it, something that's certainly not printed on my old Vodafone prepay SIM. I should dig out the T&Cs that came with my Voda SIM (if I can find them!) and see whether there's anything in there about who owns it.

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  Reply # 270220 5-Nov-2009 09:09
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The terms and conditions are all on the website for both prepay and postpaid. I just wore the cost. I always kind of assumed that as the sim is required for me to be on account then it must a vodafone required component of their service.

My views (except when I am looking out their windows) are not those of my employer.

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Master Geek

  Reply # 270848 7-Nov-2009 12:35
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I returned the sim card & dead vodem ~ guy at the store in Motueka looked a bit surprised but it is part of the terms and conditions that I signed...

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Master Geek

  Reply # 271230 9-Nov-2009 11:13
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They tried to charge me for a new sim when I bought my iPhone as apparently my old sim was corrupt.

I argued that if the card was faulty it was their responsibility and I had just bought a iphone on contract, the least they could do is give me a new sim for free. Especially since if I didn't have a sim from an existing contract, I would have been given one for free.

They saw my point and I got a new sim card for free.

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  Reply # 271236 9-Nov-2009 11:19
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You could also say "that due to being on account you need a working sim card to access their service, without this sim card you do not have access to the service you pay for which means they are not fulfilling there part of the contract" (the part that says that you pay vodafone and in return they give you service)

I used this last time and then said 
"so vodafone is terminating my contract then as your not supplying a sim card (without cost)? meaning i dont have to pay the termination fee of $500"

Sales person said "no, i can't terminate the contract" so I walked out of there without paying for a new sim card.

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  Reply # 271444 9-Nov-2009 21:20
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Easy way I guess for getting a new SIM of on account customers, just refusing to pay the bill because they wont serve you what you paid for. And my 2degree's sims said that somewhere too about them remaining property of 2degrees. My T-Mobile one from the UK had nothing of the sort on it though. Is NZ the only country to do this?

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