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Topic # 48882 17-Nov-2009 09:53
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Anyone here know what the score is on early re-sign fees?

I am on 12 month contract of VF home phone wireless, now 3 months + 3 weeks in.

I see there is now a new Panasonic unit and I am wanting to get it.

Can I re-sign another 12 months to existing contract to get this Panasonic system (free).

If so whats the early re-sign fee?

I called my local VF (Digital Mobile) store on Saturday morning, and they didn't know, said they would find out and call me back. Which they didn't. So I called and asked again first thing monday morning, they said they didn't know and would call me back. Again they didn't.

I called Vodafone's 0800 number, the guy there said on 12 month contract, re-signs only in last 6 months, and the fee is around $88, but he also said he was not sure if that was right (Because he was tech support not sales).

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  Reply # 273949 17-Nov-2009 16:42
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Sorry to state the obvious but why don't you just call their support line on 0800 438 448

Don't speak with a tech support guy, talk to the accounts people.



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  Reply # 274073 17-Nov-2009 23:33
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simon14: Sorry to state the obvious but why don't you just call their support line on 0800 438 448

Don't speak with a tech support guy, talk to the accounts people.


I see where I went wrong. I read the Vodafone page on Home Phone Wireless which had 0800 189 189 as the contact number (which I called), and read this in the VF site forum  "I would say in most cases it is best to try 0800 189189 for any Home Phone Wireless query as they are our specialist team for Home Phone Wireless..."

And I just assumed they would know the answer better than the general help number, especially when my local Vodafone dealer have no idea, and don't seem to be able to find out - and its their job to sell the service.

I didn't call to speak with tech support, I called to speak with "the specialist team for Home Phone Wireless", but I guess specialist team is code for tech support, rather than general home phone wireless enquiries/help.

EDIT - Just called the general 0800 number as suggested, they said sorry we don't deal with that here, you need to call 0800 189189 to speak with our specialist team for Home Phone Wireless. They informed me its $99 to early resign in first 6 months, free after that.

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