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Topic # 50132 23-Nov-2009 16:53
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Just saw a piece on nzcity.co.nz that TelstraClear is looking into shifting its contact centres overseas to the Philippines also....
What happened to good old Kiwi service provided by Kiwis?

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  Reply # 275551 23-Nov-2009 17:45
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If you want to understand why call centers are inevitably outsourced to developing countries by ISP's I recommend reading this recent blog post by John Linton, CEO of Exetel an medium sized ISP in Australia.

http://johnl.blogs.exetel.com.au/index.php?/archives/3309-No-Man-Is-An-Island........html


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  Reply # 275709 24-Nov-2009 08:13
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I always cringe when I call Filipino call centres.

In my experience 7/8 times I have had to talk to the floor manager as well as make a complaints via the companies emails to get anything done due to stalling tactics or inability of the staff.

Not to mention the comprehension issues both ways.

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