Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


11 posts

Geek


Reply # 20927 2-Oct-2005 23:14

Hey,

Johnr.....

I know this could of waited but the bit that suprises me is that the customers wanted to have the hours cut down in the call center. To tell you the truth I couldnt care what vodafone do as im a telecom customer and thats the first time I have called them this year. I just found their excuse interesting. Also isnt the telecom prepay help desk open 24/7 ?

Cheers.

Jake

Hawkes Bay
8477 posts

Uber Geek
+1 received by user: 4

Mod Emeritus
Trusted
Subscriber

Reply # 20929 3-Oct-2005 08:34
Send private message

I think you will find that they would survey a sample group (in a standard manner just like any other poll), and ask people if they had xyz problem, when would they ring a helpdesk.

If your 8pm - 8am responses are off base, unimportant, too few etc etc, then of course they can use the justification of "thats what our customers wanted"




Visit http://www.thecloud.net.nz for New Zealand based Hosted Exchange, Virtual Servers, Web Hosting, FTP Backup & more.
(1GB free FTP storage, or larger plans from $5.75)
 
 - Setup your own mailserver at home on Ubuntu Server - full step by step howto here.
 - Have you seen this: Nathan "KFC4LIFE" Dunn.


 
 
 
 


377 posts

Ultimate Geek
+1 received by user: 1


Reply # 21576 16-Oct-2005 14:44
Send private message

Vodafone just doesn't want to pay their staff the extra money to stay on call centre for the hours that they used to be on.




      

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


Reply # 21582 16-Oct-2005 16:43
Send private message

patrickstarr unless you know the facts I would not comment

Hawkes Bay
8477 posts

Uber Geek
+1 received by user: 4

Mod Emeritus
Trusted
Subscriber

Reply # 21584 16-Oct-2005 19:01
Send private message

patrickstarr: Vodafone just doesn't want to pay their staff the extra money to stay on call centre for the hours that they used to be on.

Source?




Visit http://www.thecloud.net.nz for New Zealand based Hosted Exchange, Virtual Servers, Web Hosting, FTP Backup & more.
(1GB free FTP storage, or larger plans from $5.75)
 
 - Setup your own mailserver at home on Ubuntu Server - full step by step howto here.
 - Have you seen this: Nathan "KFC4LIFE" Dunn.


3001 posts

Uber Geek

Trusted

Reply # 21595 17-Oct-2005 00:15
Send private message

time to stop stop this topic.... They only had skeleton staff on on the graveyards anyway.

This could be meaning some cheaper rates are on their ways and this is a pre cost cutting measure...

From the Revtel.com.au website comes the best explanation.

Free customer care is a myth. It's actually really expensive to have call centre staff waiting around for calls. Most mobile users don't need to use call centres, yet indirectly still pay for them through high call rates. The Revolution is a 'user pays' service. If you don't need to call Customer Care then you won't be paying for it.

377 posts

Ultimate Geek
+1 received by user: 1


Reply # 22391 31-Oct-2005 22:47
Send private message

I found it annoying with the hours myself. I have troubles with my previous number, some person was texting me that I have no idea who that person was but the person that was texting me thought that person knew me and calling me amit and my name aint amit and I was convincing that person that I am not him for 3 months. But sadly I had replied to the texts or else they would of looked into it as I was told the following day.




      

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vocus New Zealand on the block as Aussies bail
Posted 23-Oct-2017 17:06


Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29


Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.