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Reply # 20927 2-Oct-2005 23:14

Hey,

Johnr.....

I know this could of waited but the bit that suprises me is that the customers wanted to have the hours cut down in the call center. To tell you the truth I couldnt care what vodafone do as im a telecom customer and thats the first time I have called them this year. I just found their excuse interesting. Also isnt the telecom prepay help desk open 24/7 ?

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Jake

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Reply # 20929 3-Oct-2005 08:34
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I think you will find that they would survey a sample group (in a standard manner just like any other poll), and ask people if they had xyz problem, when would they ring a helpdesk.

If your 8pm - 8am responses are off base, unimportant, too few etc etc, then of course they can use the justification of "thats what our customers wanted"




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Reply # 21576 16-Oct-2005 14:44
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Vodafone just doesn't want to pay their staff the extra money to stay on call centre for the hours that they used to be on.




      

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Reply # 21582 16-Oct-2005 16:43
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patrickstarr unless you know the facts I would not comment

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Reply # 21584 16-Oct-2005 19:01
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patrickstarr: Vodafone just doesn't want to pay their staff the extra money to stay on call centre for the hours that they used to be on.

Source?




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Reply # 21595 17-Oct-2005 00:15
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time to stop stop this topic.... They only had skeleton staff on on the graveyards anyway.

This could be meaning some cheaper rates are on their ways and this is a pre cost cutting measure...

From the Revtel.com.au website comes the best explanation.

Free customer care is a myth. It's actually really expensive to have call centre staff waiting around for calls. Most mobile users don't need to use call centres, yet indirectly still pay for them through high call rates. The Revolution is a 'user pays' service. If you don't need to call Customer Care then you won't be paying for it.

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Reply # 22391 31-Oct-2005 22:47
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I found it annoying with the hours myself. I have troubles with my previous number, some person was texting me that I have no idea who that person was but the person that was texting me thought that person knew me and calling me amit and my name aint amit and I was convincing that person that I am not him for 3 months. But sadly I had replied to the texts or else they would of looked into it as I was told the following day.




      

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