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  Reply # 281622 11-Dec-2009 19:04
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Indeed, they should admit that there's an outage even if they don't know the cause, otherwise you don't know whether it's a big problem or just something at your end.

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  Reply # 281881 13-Dec-2009 04:23
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Compare the "quality" and "usefulness" of any NZ ISP's network status page to those of popular overseas ISP's and it's just sad...

Examples:
http://www.plus.net/supportpages.html?a=2
http://advisories.internode.on.net/list/past/all/

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  Reply # 281890 13-Dec-2009 09:11
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ralphski:
freitasm: It frustates me as a TCL customer how they give so little attention to things tha could make their customers' lives easier, such as updating a status page accordingly.

It looks like TCL operates in a "if we don't disclose then it is all working 100%" mode.


Not quite accurate, before an outage can be posted they have to isolate what it is, where it is & who it's impacting

Imagine the nework status page saying "we have a problem but we don't know what it is, where it is or who it's affecting yet please check again later".


I'm sure I'm not along in thinking that actually thinking a comment like that (reworded slightly) would be the smartest thing you could actually do.

Right now the status updates are terrible - even when there are majoer faults they typically aren't updated and neither are the IVR queue messages. Both of these should be a priority during any outage.

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  Reply # 285770 29-Dec-2009 08:29
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Hi Guys,

Is anyone still having inssues with this? Our entire server network is hosted by Horizon Pacific and this has been down for over a week now.

This only seems to affect the Horizon Network over a Telstra Connection. But now I have heard a few Xtra Connections can't connect to any site on these servers either. All other sites are fine, all other ISPs are fine (when viewing our sites).

Example sites:
www.ecomcorp.co.nz
www.promail.co.nz
www.glasscorp.co.nz

If anyone on a Tesltra or Xtra connection can view those sites, please let me know.

I found this thread from a search for second hop trace route timeout. As one poster has already posted, we get the same timeout on the second hop.

Ta
Aaron

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  Reply # 285771 29-Dec-2009 08:35
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glasscorp.co.nz resolves to 114.134.164.241
promail.co.nz resolves to 114.134.164.3
ecomcorp.co.nz resolves to 114.134.164.4

Are there correct? If so then the Clear DNS is working ok, but I can't connect to these sites. A tracert shows TCL traffic goes from WLG -> SYD -> AKL.




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  Reply # 285774 29-Dec-2009 08:48
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Hi, on Xtra, all those URLs resolve exactly as Mauricios got above, but none load.

Cheers
Cyril

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  Reply # 285791 29-Dec-2009 10:03
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Thanks guys. Those IP's are correct. And I can ping them fine too.

Horizon said something about Telstra traffic going to Aus first and then back again.

You both are getting the same as me (Xtra) and our customers (Telstra). Sites load fine on Xnet and Voda.

Weird.

Aaron

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  Reply # 285798 29-Dec-2009 10:26
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Mauricio,


A tracert shows TCL traffic goes from WLG -> SYD -> AKL


Do you get the same sort of route to other AKL based servers? One example is www.webdrive.co.nz.

Cyril, do you get the same SYD route to AKL too?

Another strange thing is that I can FTP and SSH to a server on this same network no problem. It only seems to affect web traffic. I can also get into our cPanel on another port in a browser.

Ta
Aaron

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  Reply # 285981 30-Dec-2009 00:47
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Aaryn015: Those sites you listed work fine here on TCL cable

traceroute to www.promail.co.nz (114.134.164.3), 64 hops max, 52 byte packets
1 router (10.1.1.1) 4.546 ms 1.186 ms 1.161 ms
2 121-73-220-1.broadband.telstraclear.net (121.73.220.1) 11.267 ms 14.809 ms 15.059 ms
3 203.167.232.169 (203.167.232.169) 24.636 ms 24.156 ms 23.891 ms
4 203.167.232.174 (203.167.232.174) 28.455 ms 25.312 ms 25.723 ms
5 gi4-22.cr2.alb.maxnet.net.nz (123.100.64.250) 25.487 ms * 26.009 ms
6 gi4-18.hsa1.alb.maxnet.net.nz (123.100.64.135) 24.901 ms * 32.917 ms
7 ge-0-0-400.core01.horizonpacific.com (123.100.91.41) 24.315 ms 26.017 ms 24.309 ms
8 114.134.161.121 (114.134.161.121) 25.793 ms 25.627 ms 25.106 ms
9 promail.co.nz (114.134.164.3) 27.487 ms 26.422 ms 27.378 ms

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  Reply # 286020 30-Dec-2009 10:07
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Hi, here is my xtra trace on that.

Tracing route to www.promail.co.nz [114.134.164.3]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.2
2 44 ms 44 ms 45 ms 125-239-0-1.jetstream.xtra.co.nz [125.239.0.1]
3 * * * Request timed out.
4 * 55 ms 54 ms x6-0-0-v20.akcr10.global-gateway.net.nz [202.50.238.49]
5 59 ms 54 ms 54 ms g1-0-0-4.akpr1.global-gateway.net.nz [210.55.202.52]
6 59 ms 60 ms 60 ms ge-2-0-0-906.ie2.telstraclear.net [203.98.18.65]
7 59 ms 59 ms 59 ms 203.167.232.169
8 61 ms 59 ms 59 ms 203.167.232.174
9 251 ms * 59 ms gi4-22.cr1.alb.maxnet.net.nz [123.100.64.248]
10 59 ms 59 ms 60 ms gi4-16.hsa1.alb.maxnet.net.nz [123.100.64.131]
11 59 ms 59 ms 60 ms GE-0-0-400.core01.horizonpacific.com [123.100.91.41]
12 60 ms 59 ms 60 ms 114.134.161.121
13 57 ms 59 ms 59 ms promail.co.nz [114.134.164.3]

Trace complete.

Cheers
Cyril

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  Reply # 287157 5-Jan-2010 13:44
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Thanks very much guys. Everything ended up getting sorted on the 29th after calling Horizon relentlessly. Still no explaination as to what happened here, but at least they're up again.

Cheers again.

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