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83 posts

Master Geek


# 52682 5-Dec-2009 16:54
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I just bought 2 iPhone 3GS's from the riccarton mall shop in Christchurch. One of them has a noticeable dead pixel on it. Seeing as I bought it about an hour ago, can I get it replaced tomorrow in store?

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4243 posts

Uber Geek


  # 279565 5-Dec-2009 17:26
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tomisbetterthanu: I just bought 2 iPhone 3GS's from the riccarton mall shop in Christchurch. One of them has a noticeable dead pixel on it. Seeing as I bought it about an hour ago, can I get it replaced tomorrow in store?


Try your luck, but I suspect they you will get the "warranty issues are dealt with by apple or our repairer, please give us $XX dollars and we will send it away for inspection"



83 posts

Master Geek


  # 279573 5-Dec-2009 18:13
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Just took it in then, they have sent it away and will take 10 days. :( Was free though. Back to my laggy 2G then. :'(

 
 
 
 


BDFL - Memuneh
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  # 279580 5-Dec-2009 18:59
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Ten days on a brand new, not even a couple of hours old phone? Talk about poor service when someone is buying a $1000+ device.






83 posts

Master Geek


  # 279582 5-Dec-2009 19:00
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Yeah, used it for about 5 minutes. Activated it, went to app store and the dead pixel was just staring at me. D:

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Geek


  # 279603 5-Dec-2009 20:19
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the worst part is, you're probably going to get a refurb from MFR

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  # 279613 5-Dec-2009 21:15
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d0tn3t: the worst part is, you're probably going to get a refurb from MFR

You sure? I thought they were all brand new. :\

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  # 279614 5-Dec-2009 21:18
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Should it not be a OBF (out of box failure)

John

 
 
 
 




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Master Geek


  # 279616 5-Dec-2009 21:26
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What? I won't get a new one? Will I get a used iPhone for noticing a dead pixel when I loaded the app store immediately after activating the phone?

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  # 279625 5-Dec-2009 22:12
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I would hope not, as Johnr says, it could be classed (and should be with the information at hand) as an OBF.

nzbnw







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Geek


  # 279627 5-Dec-2009 22:19
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YMMV, but when I got my 3GS a few months ago, I noticed problems with the casing on the first day, and they insisted that every phone has to be checked (Apple policy), and I recieved several different refurbs before I complained to the retailer's HQ and they offered me a new retail package.

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Ultimate Geek

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  # 279658 5-Dec-2009 23:25
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d0tn3t: YMMV, but when I got my 3GS a few months ago, I noticed problems with the casing on the first day, and they insisted that every phone has to be checked (Apple policy), and I recieved several different refurbs before I complained to the retailer's HQ and they offered me a new retail package.


From friends experience in MFR at Sylvia Park, Auckland they replace on the spot with new one. Would complain if it wasn't..

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Geek


  # 279667 6-Dec-2009 00:18
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now u realise why telecom created there own repair company. MFR are a joke

BDFL - Memuneh
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  # 279680 6-Dec-2009 08:19
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Seriously, if you have used it for less than a couple of hours and it's got dead pixels, I wouldn't want to receive a refurb unit. Hit then with a CGA claim.






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Master Geek


  # 279684 6-Dec-2009 09:03
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CGA?

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  # 279693 6-Dec-2009 10:11
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Consumer Guarantees Act.

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