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3339 posts

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  Reply # 279783 6-Dec-2009 19:52
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I had an iPhone replaced under warranty...
The phone didn't allow callers to hear me, unless I talked via speakerphone.
The store I purchased it from sent it to the Vodafone repair centre, they did a factory reset.
It came back - and guess what? It kept doing the same thing.
I then rang Vodafone, who denied it was their fault and blamed Apple.
So I called Apple over in Aussie, who told me to send it to them...
I did - and received a new phone (not refurb).

...same problem surfaced.
So I sent it back to Apple... who send me another brand new one.
This time people could hear me, but I couldn't hear them. *sigh*
So back the phone went to Apple, who sent me a new one.
This time it went back to replicating the original fault.
So back to Apple it went - and another brand new phone was sent to me.

Guess what? Same issue.
So I 'politely' called Vodafone again, who said they'd reset my profile just to appease me.
And guess what? It's been fine ever since.

The point I'm making (all be it in a convoluted manner) is that I didn't receive a refurbished phone at any point by dealing directly with Apple. BUT - before you go through them, you should go through the Vodafone repairer first - if they can't sort you out. Apple will :)

Ham

462 posts

Ultimate Geek
+1 received by user: 13


  Reply # 279815 6-Dec-2009 22:08
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How do you know it was brand new? Dont the refurbs look like new ones? (new casings etc)?



83 posts

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  Reply # 280008 7-Dec-2009 14:49
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When the lady filled out the repair form she didn't mention it was an out of box fault, but I included the receipt so that should prove it's new. I'm hoping I don't get a new one, because with my bad luck it'll be broken again. I hope they can repair it because it's perfect about from the tiny black square. If they can't repair it I'm getting a new one and if they give me a refurbished one I'll just talk to vodafone :).

:)
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  Reply # 281602 11-Dec-2009 17:30
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HAve personally had 4 (or 5?) iPhone 3G's replaced by MFR.

All of which were claimed to be brand new.

They did on the spot replacement in Auckland, Mt Wellington.







83 posts

Master Geek


  Reply # 281607 11-Dec-2009 18:10
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Aaroona: HAve personally had 4 (or 5?) iPhone 3G's replaced by MFR.

All of which were claimed to be brand new.

They did on the spot replacement in Auckland, Mt Wellington.





I wish it was that easy here in Christchurch. I'm still waiting to get mine back. It's been 7 days now

:)
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  Reply # 281611 11-Dec-2009 18:17
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tomisbetterthanu:
Aaroona: HAve personally had 4 (or 5?) iPhone 3G's replaced by MFR.

All of which were claimed to be brand new.

They did on the spot replacement in Auckland, Mt Wellington.





I wish it was that easy here in Christchurch. I'm still waiting to get mine back. It's been 7 days now


if its taking that long, then I could only think they're sending it to Auckland - unless of course you took it to the Vodafone store and got them to send it away - that always makes it longer.







83 posts

Master Geek


  Reply # 281618 11-Dec-2009 18:50
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Aaroona:
tomisbetterthanu:
Aaroona: HAve personally had 4 (or 5?) iPhone 3G's replaced by MFR.

All of which were claimed to be brand new.

They did on the spot replacement in Auckland, Mt Wellington.





I wish it was that easy here in Christchurch. I'm still waiting to get mine back. It's been 7 days now


if its taking that long, then I could only think they're sending it to Auckland - unless of course you took it to the Vodafone store and got them to send it away - that always makes it longer.





Yeah, bought the phone and an hour later took it back and they said they were sending it away. To Auckland I geuss. They said 10 days and I'm not sure if that meant 10 working days or just 10 days. But it's been 7 days so far, and I bet there will be something else wrong with it with this luck.



83 posts

Master Geek


  Reply # 281619 11-Dec-2009 18:50
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Aaroona:
tomisbetterthanu:
Aaroona: HAve personally had 4 (or 5?) iPhone 3G's replaced by MFR.

All of which were claimed to be brand new.

They did on the spot replacement in Auckland, Mt Wellington.





I wish it was that easy here in Christchurch. I'm still waiting to get mine back. It's been 7 days now


if its taking that long, then I could only think they're sending it to Auckland - unless of course you took it to the Vodafone store and got them to send it away - that always makes it longer.





Yeah, bought the phone and an hour later took it back and they said they were sending it away. To Auckland I geuss. They said 10 days and I'm not sure if that meant 10 working days or just 10 days. But it's been 7 days so far, and I bet there will be something else wrong with it with this luck.



83 posts

Master Geek


  Reply # 281787 12-Dec-2009 16:44
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Got my phone back today, turns out they rang me 2 days ago but I didn't have my phone on me, and decided not to call back because it said "Blocked" and it was past closing time. They rang me today, and they said it was a new iPhone which to my surprise has absolutely nothing wrong with it :) So turns out they rang me after 5 days, not ten, so it was a lot quicker than I thought. I got them to activate it instore and I checked it. I know this isn't vodafone's fault but apple's policy, but it's a really stupid one. I asked if it was repaired and the lady said that it was too expensive to repair so they just send a new one, which pretty much defeats the purpose of having it sent off to be inspected when vodafone could just give me a new phone on the spot.

4856 posts

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  Reply # 286000 30-Dec-2009 08:05
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I guess it all depends. Somebody at our work was complaining about the poor battery life on their 3GS. I took their word for it and send it back to VF corporate who sent it to Auckland I guess. It came back after 3 days and it was a completely new phone.

MFR said the phone had faulty wifi (which the user had never used - actually had never even loaded a song on the unit!) so it was replaced. I can't see how the sudden poor battery life related to the faulty wifi unless the wifi was on all the time and at max power. He wouldn't have noticed that though.




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