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724 posts

Ultimate Geek
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Topic # 55007 23-Dec-2009 08:04
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To paraphrase Dave Bowman.

Youtube et al no longer buffers and streaming video is generally watchable at all times of the day AND evening.

I guess if the previous trouble was laid at the door of Telecom's backend by Xnet, then I suppose in fairness I should *cough* *choke* attribute the improvement to Telecom rather than Xnet.

...either way, it's better.

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134 posts

Master Geek
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  Reply # 284809 23-Dec-2009 11:46
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I've noticed improved performance over the last day or so - but I've put that down to everyone being on holiday.

I'm betting performance will be back to it's normal low after christmas.

Unless of course some infrastructure changes have actually happened - in which case, woo.

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Uber Geek
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  Reply # 284814 23-Dec-2009 11:54
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Normally, I would expect perfomance to drop at this time of year, as the number of people away from the internet on holiday, would be less than the number of children home from school.


134 posts

Master Geek
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  Reply # 284818 23-Dec-2009 11:56
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Good point. Guess we'll have to wait and see. :D

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Uber Geek
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  Reply # 284878 23-Dec-2009 17:35
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If the Orcon hosted Google/Youtube cache is connect-able via APE/WIX it might explain the improvement.

Alternatively didn't Xnet switch international transit providers from Asianetcom/Pacnet and Alternet/MCI to Vocus, that might also explain the improvement.

While Telecom exchange/backhaul contention ratios could have been a problem for some customers it never would have been a problem for all customers and was largely a mistake or misdirection by the CSR you talked too imo.

57 posts

Master Geek

  Reply # 284881 23-Dec-2009 17:56

Could it be because TV1 news are naming NZ's worst isp tonight.. Perhaps a last ditch effort to
curb votes...Hmmmmmm

724 posts

Ultimate Geek
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  Reply # 284910 23-Dec-2009 21:20
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DrGr33n: Could it be because TV1 news are naming NZ's worst isp tonight.. Perhaps a last ditch effort to
curb votes...Hmmmmmm

Xnet was in the middle of the pack (Consumer NZ, December 2009), 11th out of 18th, with a satisfaction of around 80%. 481 people responded from Xnet out of the ~15000 in total.

Above average for Xnet was billing, customer service, online help and in home setup. Below average was connection drop outs guessed it...expected speeds.

Top ISPs were EOL (Ethernet On Line) - a Bay of Plenty local ISP and Actrix. Bottom of the heap were Vodafone/iHug (57%) and Telecom (62%). Overseas call centres seemed to be the main bugbear along with low speeds.

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  Reply # 286959 4-Jan-2010 18:49
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BAAAAHHHHh. I thought they had finally sorted it but NOOOOO! Had 2 fantastic weeks of reasonable speeds and today its all gone to crap again. This just ain't funny anymore.

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