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Topic # 56867 26-Jan-2010 23:53
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I'm on a vodafone on-account plan, which includes 100mb data.  I was using the internet, and received a warning SMS that as a casual data user I had used 8mb data.


I am not a casual data user, so I was confused as to why I would receive a casual data SMS. 


Phoned vodafone, their answer system requests me to enter my pin number, so I do so. 


CSR eventually answers: What is your phone number.


ME: The phone I'm calling from. 


CSR: We don't know that . 


Me: OK my phone # is 021-xxxxxx, and the pin number is the same as I typed before. 


CSR: We don't know the pin number either. 


Me: Then, why do you make customers type it? 


CSR: Thats how it works. 


Me: explain prob.....casual data warning sms received but I'm on 100mb plan.


CSR: It's probably a bug in our sms. 


Me: OK bye.





Now, why on earth does vodafone customer services not know the number you are calling from, and why do these stupid people insist on typing your pin number when it is not even used by their system. You always have to repeat it. 


I can only assume vodafone are run by incompetents.   I'm still getting those casual data sms warnings, the CSR did not seem to care as to why. 



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  Reply # 293252 27-Jan-2010 00:46
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Welcome to Vodafone. I asked the same questions. Their systems suck. From memory it's if calls are tranfered to the call centre overseas. No one shows a interest in fixing it. Telecom always makes me happy.




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Ham

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  Reply # 293253 27-Jan-2010 01:27
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Unfortunately it's just the way it is and it will never change...

I don't bother calling VF anymore, it's too generic and useless if you have anything outside of the norm. By far the best way to get any problems sorted or question answered I have found is to go into one of their shops...

From memory I think that text you recieved explains how to stop receiving it within the message if you're not a casual data user?

 
 
 
 


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  Reply # 293256 27-Jan-2010 05:23
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The sms does not say what you advised in your post. .

And the CSRs can't see the pin on your account they type it in and press submit and then on the screen it goes incorrect or correct

John

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  Reply # 293267 27-Jan-2010 07:49
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I've also run into the "PIN issue": I called Vodafone's 0800 number from a Telecom phone and was immediately greeted with "please enter your PIN". How can I have a PIN when I'm not a customer?

Ham

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  Reply # 293304 27-Jan-2010 10:30
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johnr: The sms does not say what you advised in your post. .
John


if you were talking to me, the text to my phone does..

free text STOP to 795 to opt out



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  Reply # 293309 27-Jan-2010 10:39
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Yes, you can send stop to 795 to opt out. But, I wasn't sure why I was being sent these in the first place, given that I was not a casual user. Given the number of mistakes vodafone have made in my personal dealings with them, i was cautious.

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  Reply # 293310 27-Jan-2010 10:41
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The SMS advises " if you are a casual data user " and you know you have the 100meg add on

So all good just ignore or stop the SMS

John


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  Reply # 293710 27-Jan-2010 23:40
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Bet if you stop it and then close the 100 meg add on that you give up in frustration getting them texting you again ;)




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