Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


Topic # 57407 12-Feb-2010 10:14
Send private message

These notifications

Are sent at 80% and 100% of data usage (If you are on a data bundle with more than 200Mb)
Are sent at 50% and 100% data usage ( If you are on a 200Mb or less data bundle )
Are sent within 15mins to 50mins of the bundle threshold being reached. They are not real time
Apply to Data Insurance bundles.
Will be sent to the mobile device/handset that is using the data bundle.

What the Customer needs to do

The service is automatically applied to all mobile broadband data plans and customers do not have to do anything to get the service.

John

Create new topic
3000 posts

Uber Geek

Trusted

  Reply # 298289 12-Feb-2010 10:43
Send private message

At long last!

A good addition would be a secondary number that the SMS can be sent to also, say the users primary phone.


Will the notification be sent out if the data session is still active and passes the threshold?



19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


Reply # 298291 12-Feb-2010 10:46
Send private message

paradoxsm:Will the notification be sent out if the data session is still active and passes the threshold?


For sure

John

3709 posts

Uber Geek
+1 received by user: 781


  Reply # 298586 13-Feb-2010 10:51
Send private message

Is it possible to get the alerts sent to an e-mail address as well? Can this be added online?



19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 298590 13-Feb-2010 11:05
Send private message

quickymart: Is it possible to get the alerts sent to an e-mail address as well? Can this be added online?


This is only phase 1 and does not include alerts to a email address

1848 posts

Uber Geek
+1 received by user: 22

Trusted

  Reply # 298743 13-Feb-2010 22:26
Send private message

A little birdie told me that new data plans were being launched in Feb, any idea of when?

1221 posts

Uber Geek
+1 received by user: 150


  Reply # 298748 13-Feb-2010 22:52
Send private message

simon14: A little birdie told me that new data plans were being launched in Feb, any idea of when?


what will be interesting is if they migrate their existing customers to the new plans or give the option to change for free or make them break the contract to change.

When Telecom changed the price was $5 cheaper and you got an extra 1gb of data but existing customers had to ask to be moved to the new plan. I would have thought it would have been better customer service to migtate their customers and send them a letter telling them how they were getting more for less.

2366 posts

Uber Geek
+1 received by user: 13

Trusted
Spark

  Reply # 298750 13-Feb-2010 23:14
Send private message

nitrotech:

When Telecom changed the price was $5 cheaper and you got an extra 1gb of data but existing customers had to ask to be moved to the new plan. I would have thought it would have been better customer service to migtate their customers and send them a letter telling them how they were getting more for less.



OT but you asked;


The old 1GB plan on XT was $54.95, and the new 2GB plan on XT is $59.95. You can get the 2GB plan for $49.95 if you have fixed home-line and broadband with Telecom. As you can see someone who may use only 1GB and doesn't have fixed broadband with Telecom or at all, might want to stay where they are.


Telecom generally doesn't force anyone to move plans for some time after the plan is withdrawn from the market, for example, Go Large was not sold to customers from sometime in 2007, it was only completely removed and customers migrated to other plans in 2009. 


nzbnw







1221 posts

Uber Geek
+1 received by user: 150


  Reply # 298751 13-Feb-2010 23:31
Send private message

nzbnw:

OT but you asked;


The old 1GB plan on XT was $54.95, and the new 2GB plan on XT is $59.95. You can get the 2GB plan for $49.95 if you have fixed home-line and broadband with Telecom. As you can see someone who may use only 1GB and doesn't have fixed broadband with Telecom or at all, might want to stay where they are.


Telecom generally doesn't force anyone to move plans for some time after the plan is withdrawn from the market, for example, Go Large was not sold to customers from sometime in 2007, it was only completely removed and customers migrated to other plans in 2009. 


nzbnw


Cool, so you've obviously been in touch with each existing customer to let them know their options?

Eg. a customer on the old plan had to pay $15 for an extra gb but the new plan is only $5 more expensive and includes the extra gb so it's still cheaper for anyone on the old plan and using over 1gb to be on the new one with or without xtra bb.

I understand what you are saying however the point I am making is existing customers are often overlooked when new products are released, not everyone has their ear to the ground when new plans are released.

3g

328 posts

Ultimate Geek
+1 received by user: 23


  Reply # 298778 14-Feb-2010 08:50
Send private message

quickymart: Is it possible to get the alerts sent to an e-mail address as well? Can this be added online?



I'll second that idea 8-).


SMS alerts are completely useless to us as our SIM cards are not in phones (they are in devices such as GPS receivers or MiFi type devices).


Alerts to an email address would be very useful for us.


Nigel H.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.