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  Reply # 299083 15-Feb-2010 14:26
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CYaBro:
PaulBrislen:
CYaBro: What about where coverage looks good, ie all Vodafone cellphones have at least 3 bars of signal (on at least 6 different brands/models of Vodafone cellphones), but calls and texts don't come through for hours?
This has been going on at the same location for about 6-7 years now.
This happens all year round too.
If someone tries to call 99% of the time they will go straight to voicemail, the other 1% they actually get through.
If someone sends a text 99% of the time the text won't come through for a few hours at least. Then you get all your texts in a batch if more than one has been sent.
Outgoing calls/texts also have problems (call can't connect or text send failed) but don't seem to be as bad as incoming.

Telecom cellphones don't have a problem in the same location.


What did the team say when you called and raised a ticket about it?


Not sure, my mum or dad were the ones that have called in the past but they have given up calling as they were pretty much told nothing can be done about.? Not in those exact words but you get the idea.
They probably haven't called "the team" in the last couple of years.


So I would say its a Blackspot

Carriers do not mirror image coverage foot prints

John

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  Reply # 299091 15-Feb-2010 14:57

Get them to call in and log a job. Ask for the number and be the squeaky wheel. Two years is a long time and a lot has changed internally.

Cheers

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


 
 
 
 


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  Reply # 299092 15-Feb-2010 15:03
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johnr:
CYaBro:
PaulBrislen:
CYaBro: What about where coverage looks good, ie all Vodafone cellphones have at least 3 bars of signal (on at least 6 different brands/models of Vodafone cellphones), but calls and texts don't come through for hours?
This has been going on at the same location for about 6-7 years now.
This happens all year round too.
If someone tries to call 99% of the time they will go straight to voicemail, the other 1% they actually get through.
If someone sends a text 99% of the time the text won't come through for a few hours at least. Then you get all your texts in a batch if more than one has been sent.
Outgoing calls/texts also have problems (call can't connect or text send failed) but don't seem to be as bad as incoming.

Telecom cellphones don't have a problem in the same location.


What did the team say when you called and raised a ticket about it?


Not sure, my mum or dad were the ones that have called in the past but they have given up calling as they were pretty much told nothing can be done about.? Not in those exact words but you get the idea.
They probably haven't called "the team" in the last couple of years.


So I would say its a Blackspot

Carriers do not mirror image coverage foot prints

John


Would the phones show good signal in a black spot?
Also when you are able to make or receive a call they never drop out once connected.




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  Reply # 299101 15-Feb-2010 15:18
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Mate a network is never going to have 100% coverage. Fact of life. Suck it up, or change provider.

Btw you Vodafone people are brilliant.

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  Reply # 299109 15-Feb-2010 15:22
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patznz: Mate a network is never going to have 100% coverage. Fact of life. Suck it up, or change provider.

Btw you Vodafone people are brilliant.


Thanks for your input Mate.
And yes you are right, the Vodafone people are brilliant and that is why I stay with them.






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  Reply # 299493 16-Feb-2010 13:28
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johnr: Oh adding more towers is so simple we get the Red Helicopter hook them to the bottom and fly them in.

Towers need power , transmission , and more than a few customers using them these towers cost huge dollars.

John


why don't you use those 2g/3g base stations that people can buy for their house where they connect it to their home phone line and it provides a mini cell site in their home. Couldn't vodafone put these mini base stations where coverage is weak? They only cost a few hundred dollars.

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Reply # 299495 16-Feb-2010 13:33
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yuxek:
johnr: Oh adding more towers is so simple we get the Red Helicopter hook them to the bottom and fly them in.

Towers need power , transmission , and more than a few customers using them these towers cost huge dollars.

John


why don't you use those 2g/3g base stations that people can buy for their house where they connect it to their home phone line and it provides a mini cell site in their home. Couldn't vodafone put these mini base stations where coverage is weak? They only cost a few hundred dollars.


You probably don't know exactly how picocells work. They are not cell towers in neither the number of connections they support, nor the range.

It's not viable.





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  Reply # 299521 16-Feb-2010 16:22
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The signal meter on a phone is no indication of how good the signal really is.

Also there are pleny of places that a phone will show 1-2 bars and not work, since the signal has to be recieved by the celltower from the phone, and some are just crap phones (looking at you chinese domestic market dual sim crap off tradme, and the R100) when in low signal areas




Richard rich.ms



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  Reply # 299574 16-Feb-2010 20:36
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maybe vodafone needs to use a repeater to increase coverage:

http://www.marketwatch.com/story/powerwave-introduces-nexus-ft-repeaters-to-support-gsm-wcdma-and-lt...


The product and can be deployed up to 25km (15 miles) from an existing base station

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