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54 posts

Master Geek


  #304395 4-Mar-2010 13:47
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I have now (100304-000164). I did call this morning but the 'call waiting' estimate was 55 minutes and after 30 of them I had to go and do something else.

54 posts

Master Geek


#304413 4-Mar-2010 14:19
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Email response in 20 minutes ! Laughing

In summary "Problem may be caused by corrupt page in cache so clear cache". As I never use IE and they only provided IE instructions I was willing to give it a go. Wink

Still no en.wikipedia.org Yell

Awaiting updates.

PS - the whole 'throw away all your IE settings' was quite reminiscent of days gone by when the instead of saying 'hello' as they picked up the phone they said 're-install windows' !

 
 
 
 


1338 posts

Uber Geek


  #304419 4-Mar-2010 14:26
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20 minutes, that's unpossible!

Haven't got any reply from them to the ticket I opened yesterday, I included the traces and a link to this thread, so maybe it's been passed up to a more senior person.




---
James Sleeman
I sell lots of stuff for electronic enthusiasts...


54 posts

Master Geek


  #304425 4-Mar-2010 14:35
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Well I was pretty surprised !

It was one of those responses which I presume are (at least) semi-automated. I'm guessing a person or a process attempts to categorise incoming issues and hits 'send reply 20'. I did send some traces myself though so who knows how these things work.

54 posts

Master Geek


  #304493 4-Mar-2010 17:34
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Well Telstra got back to at 4.15 and said "We have located and resolved an issue with part of our network. Can you please retry this and let me know how you get on." and ... it does ! en.wikipedia.org working just fine (in fact seems faster than previously !).

Full credit to Telstra - this was 2:30 from my first report to resolution. Don't know why mine got fixed when sleemanj hasn't ... maybe because Allan Freeth is my dad (just kidding !).

Would be interested to what degree the fix has helped others ?




918 posts

Ultimate Geek

Subscriber

  #304496 4-Mar-2010 17:44
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Wow.... Well done TCL.

Working here!!!






1338 posts

Uber Geek


  #304499 4-Mar-2010 17:51
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Working here now.




---
James Sleeman
I sell lots of stuff for electronic enthusiasts...


 
 
 
 


1338 posts

Uber Geek


  #304747 5-Mar-2010 13:04
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I just got a response to my ticket "...should be resolved now...".




---
James Sleeman
I sell lots of stuff for electronic enthusiasts...


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