Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
8020 posts

Uber Geek
+1 received by user: 386


  Reply # 307348 15-Mar-2010 11:46
Send private message

I think you'll still be connected to the cabinet but your line will "pass through" to the exchange rather than terminate on gear in the cabinet.

I put $5 on your sync speed and line stability being rubbish (due to the mid point injection sbiddle mentions).

It will be interesting, let us know how it goes.

5114 posts

Uber Geek
+1 received by user: 2140


  Reply # 307395 15-Mar-2010 14:17
Send private message

Alternatively, pay the $11.25 per month to keep the VFX service only, and use the land-line as a second line.

Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour


Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


89 posts

Master Geek

  Reply # 310560 24-Mar-2010 09:01
Send private message

Ok Here's the update.

Vodafone ported my VFX number eventually. I had no phone for three days after WXC understandably deregistered it once the port request from Vodafone was received.

Vodafone actually gave me a new line after at first saying my phone was connected last Friday, but it didn't work. I called their helpdesk several times and got conflicting information such as that it was a fault, or a "failed install". Nobody could clearly explain what was being done about it, and when it would happen. On Monday I noticed a Visionstream / Chorus tech card in my letterbox. I called the 0800 number on it, and quoted a reference number that was also written on it. A technician came out on Tuesday morning, and connected my line correctly (no thanks to Vodafone customer service).

However it turns out they provisioned me a new line (not my previous "dormant" line over which the Fusion ADSL came), so my Xnet was lost immediately. So I cacelled my worldXchange account (no point in paying for what I can't use), and bit the bullet to put up with no internet until Vodafone would connect their ADSL service.

I spoke with Vodafone again yesterday, and they activated my ADSL last night.

Now here's the rub:

They connected me onto the Chorus DSLAM at the cabinbet. No Red network for me. I asked whay they did this when all their staff had insisted I would get Red netowrk, even though I told them about the cabinet. All they could do was explain that a connection that bypasses the cabinet is not available, so the cabinet has forced them to conenct me this way.

Nobody called to inform me that this would be the case, (and therefore that my bill would be $10 per montyh higher). I found out whilst quizzing support srtaff about when my connection would be activated. That shows just how woefully badly trained their staff are. If I had the energy I'd chase them up for Red prices on the grounds that that's what they promised me even as I told them my line runs from a cabinet.

Sheesh! For all their speed issues I'd prefer Xnet customer ser ice to Vodafne anytime! If it wasn't for my employer subsidising Vodafone services I would not stay with them.

Here ends the tale.

8020 posts

Uber Geek
+1 received by user: 386


  Reply # 310811 24-Mar-2010 16:16
Send private message

Yeah I'm not suprised that a connection to the exchange via the cabinet is not an option anymore.

Also not suprised at the quality of the Vodafone CSR's, they'll just be following whatever processes they've been taught and you situation didn't fit into what they "knew".

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21

Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18

Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30

Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54

New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12

D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01

Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26

OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28

Vocus Communications wins a place on the TaaS panel
Posted 26-Jan-2018 15:16

SwipedOn raises $1 million capital
Posted 26-Jan-2018 15:15

Slingshot offers unlimited gigabit fibre for under a ton
Posted 25-Jan-2018 13:51

Spark doubles down on wireless broadband
Posted 24-Jan-2018 15:44

New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50

Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45

Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.