Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4


17 posts

Geek


  # 310245 23-Mar-2010 14:45
Send private message

freitasm: If anyone ever calls me and says "I am from [bank|other company]" I ask for a name and call the number *I KNOW* to confirm. I don't use any number they give me as it could easily be themselves just answering and saying "yes, it's from the bank".

Everyone needs to be very careful with identity theft these days.

Fair point however I don't recall ever giving this person my full name, my pin, my address, my date of birth, my mothers maiden name. You will also see from my OP that this person successfully changed my pin three times prior to me receiving this suspect phone call. 

The lady I spoke to at Vodafone support also said this was a legitimate call other wise I would have insisted on the spot that my security details were changed.

I'm actually sure that the call was legit because judging by the IQ of the people who are now texting my phone (thinking they are texting said thief), which seems to be barely double figures I doubt they would be smart enough to pull that off. I think it was someone from a Vodafone store.



17 posts

Geek


  # 310249 23-Mar-2010 14:54
Send private message

xpd: Seems stupid... steal phone.. use and abuse the existing credit... when its blocked, go steal another phone or buy a new SIM @$30 which it appears theyre doing anyway...why goto the hassle of trying to get the same number again ? Unless theyve got a personal gripe with you.....


I'd love to know the answer to that myself? Makes no sense at all. 

 
 
 
 


450 posts

Ultimate Geek


  # 310252 23-Mar-2010 14:57
Send private message

kooza:
freitasm: If anyone ever calls me and says "I am from [bank|other company]" I ask for a name and call the number *I KNOW* to confirm. I don't use any number they give me as it could easily be themselves just answering and saying "yes, it's from the bank".

Everyone needs to be very careful with identity theft these days.

Fair point however I don't recall ever giving this person my full name, my pin, my address, my date of birth, my mothers maiden name. You will also see from my OP that this person successfully changed my pin three times prior to me receiving this suspect phone call. 

The lady I spoke to at Vodafone support also said this was a legitimate call other wise I would have insisted on the spot that my security details were changed.

I'm actually sure that the call was legit because judging by the IQ of the people who are now texting my phone (thinking they are texting said thief), which seems to be barely double figures I doubt they would be smart enough to pull that off. I think it was someone from a Vodafone store.


If what you're saying 100% accurate, then its sounds like either a dodge inside job, or a case of identity theft, my money on the latter.
If it is someone after you personally, they dont have to get all the info in one go. A piece of mail here, a conversation there pretty quickly adds up. 

19282 posts

Uber Geek
Inactive user


  # 310254 23-Mar-2010 14:58
Send private message

CSRs can't see the PIN number

BDFL - Memuneh
64690 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber



17 posts

Geek


  # 310268 23-Mar-2010 15:38
Send private message

I can't see anything desirable at all about my number. Although that doesn't mean it isn't to this particular person.



17 posts

Geek


  # 310709 24-Mar-2010 13:06
Send private message

So last night I ring Vodafone to lodge a complaint and my pin that I set at the shop earlier that day is not working. I ring the shop this morning and apparently the pin was changed again at 8pm last night. However it was before then that I attempted to ring Vodafone to lodge the complaint so not sure what is going on there.

Virtually straight after I get my pin returned to what it was (or should have been) I ring Vodafone again to lodge a complaint. This was about 9:30AM this morning but apparently the complaints person was not available so I left my work number and am still yet to receive a response 3 and a half hours later.

I can't even ring support back as I have no credit left on my phone and there is no way I am topping it up until I am confident this has all been sorted.

 
 
 
 




17 posts

Geek


  # 310712 24-Mar-2010 13:11
Send private message

oh yeah and I also can no longer log in to my Vodafone account online as of today.

60 posts

Master Geek
Inactive user


  # 310774 24-Mar-2010 14:57

Its someone you know whos doing this & theyre doing it out of spite. 

Reading through all of this its ur own stupidity that has gotten you in this situation LOL


Dont blame Vodafone for you getting your phone stolen & having someone know your information to change your details (if it ever happened)


GOOD LUCK haha

393 posts

Ultimate Geek


  # 310784 24-Mar-2010 15:20
Send private message

UPRYZ: Its someone you know whos doing this & theyre doing it out of spite. 

Reading through all of this its ur own stupidity that has gotten you in this situation LOL


Dont blame Vodafone for you getting your phone stolen & having someone know your information to change your details (if it ever happened)


GOOD LUCK haha


i dont see how this comment was warrented, his only mistake was being too trusting when a "CSR" called




this is where a signature goes

60 posts

Master Geek
Inactive user


  # 310787 24-Mar-2010 15:29

None of us know the full story here most of the time where pple will go to this extreme is when they know the victim.
So either the victim has done something to piss off the so called thief in this case its well deserved OR its just jealousy.

Why would you go out of your way to cause all this havoc unless you know the victim???



17 posts

Geek


  # 311032 24-Mar-2010 22:11
Send private message

i dont see how this comment was warrented, his only mistake was being too trusting when a "CSR" called
Not even worth responding to that comment. The phone call turned out to be legit not a phishing scam after all.

BDFL - Memuneh
64690 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 311033 24-Mar-2010 22:15
Send private message

So this story is not closed yet? I don't see any update here with an ending. It will be "I set the PIN in the morning, the other guy resets in the evening" for some time?

You don't have anything else from Vodafone?







17 posts

Geek


  # 311079 25-Mar-2010 00:17
Send private message

It seems to be solved apart from a couple of unusual goings on with my online account and the 8pm pin change Tuesday night remains a bit of a mystery after the lady at the Vodafone store made a note on my account to explicitly not make changes to my account without providing the last four digits of my passport and expiry date.

At least my sim is still active and my number is working and pin remains intact since it was reset yesterday morning.

Vodafone did contact me today, apologized and offered me some compensation. They also stated they had put in place further security to ensure this didn't happen again. However if there was any way this could have been prevented it should have been in place right at the beginning and it would have saved a lot of hassle.

450 posts

Ultimate Geek


  # 311193 25-Mar-2010 11:02
Send private message

kooza: It seems to be solved apart from a couple of unusual goings on with my online account and the 8pm pin change Tuesday night remains a bit of a mystery after the lady at the Vodafone store made a note on my account to explicitly not make changes to my account without providing the last four digits of my passport and expiry date.

At least my sim is still active and my number is working and pin remains intact since it was reset yesterday morning.

Vodafone did contact me today, apologized and offered me some compensation. They also stated they had put in place further security to ensure this didn't happen again. However if there was any way this could have been prevented it should have been in place right at the beginning and it would have saved a lot of hassle.


Not to put it on you, but more security on you phone itself? I have numerous locks on my cell, and it defaults to lock after 1min of inactivity, or put on charge, and requires 2 different codes if turned off. 

1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.