richms: A friend had someone try this on a while back, apparently the number they got on a prepay pack used to be someone elses a long time ago, and they wanted it back. Thankfully they seemed to have an IQ well below average so they had no success. Their texting abuse about wanting their number back didnt help them out either.
I can tell you right now the person in this case is also challenged in the IQ department. It doesn't take much to figure that out. Which is one of the concerning things, because if they were able to pull it off anyone can. Unless of course they knew someone at Vodafone.
In my opinion there were so many ways this could have been avoided and I think it was a complete failure in Vodafones current system. First of all a pin is a pin and no one should be able to access your account without it. Period. Secondly if unusual occurrences are going on with an account it should be immediately flagged for investigation.
Although I can say at least the people I dealt with at First Mobile were extremely helpful and helped me keep my sanity. Without their help I would more than likely be still playing cat and mouse with this person.
The support staff at Vodafone and even on this thread became extremely defensive telling me what I was saying had happened was not possible and so on which was probably the most infuriating thing.
I'd be surprised if Vodafone didn't make a public statement on this thread along the lines of "this is an isolated case and steps have been made to ensure this doesn't happen again" but they will never reveal exactly how it happened.
By the way I have been trying to respond to their last email for the last two days via their support ticketing system but it's broken also.