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z2k



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Topic # 59342 2-Apr-2010 13:09
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Hi,

I need some advise. I'm looking to cancel my iPhone 40 plan which I signed up for back in June 2009(for an iPhone 3G) and have been advised that my early termination fee will be $280 + GST.

There was a thread back in Jan that stated that Vodafone had quietly increased the early termination fee(http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=55590).

What I want to know is they only increased the ETC for 1-6 months or did they increase it over the board as I'm not happy to pay more than what I originally signed up for.

Also, I'm not able to check the contract as I signed up through the online store or is there a way to request for my contract?

Any help would be greatly appreciated.

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Biddle Corp
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  Reply # 314164 2-Apr-2010 14:20
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You would only pay the ETC's that were quoted at the time of signup.

I thought when you signed up online VF also sent you a copy of your contract?

z2k



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  Reply # 314181 2-Apr-2010 15:52
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I never received a contract, all I got was an invoice..

 
 
 
 


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  Reply # 314186 2-Apr-2010 16:12
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sbiddle: You would only pay the ETC's that were quoted at the time of signup.

I thought when you signed up online VF also sent you a copy of your contract?


I've just had a look at my 24 month mobile broadband contract and it doesn't state dollar amounts for the early termination fees. It merely states that "early termination charges will apply as per the pricing plan of which a copy has been supplied", but in fact no other document setting out the early termination fees was actually supplied to me.

At the time of signing the contract I printed and retained a copy of the early termination fees that were published on Vodafone's web site at the time in case I ever got wrapped up in a dispute around it, but the wishy-washy definition of early termination charges in the contract makes me wonder how enforceable these charges actually are.

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  Reply # 314190 2-Apr-2010 16:25
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alasta: At the time of signing the contract I printed and retained a copy of the early termination fees that were published on Vodafone's web site at the time in case I ever got wrapped up in a dispute around it, but the wishy-washy definition of early termination charges in the contract makes me wonder how enforceable these charges actually are.


I should've done the same. Didn't really expect vodafone to secretly change their ETCs(early termination charges).

Does anyone have a screenshot of the ETCs for the iPhone from last year before they changed it?

z2k



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  Reply # 314623 4-Apr-2010 10:41
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c71931f: I  found this which might help ?Innocent


Thx for that c71931f but the OP in that thread did not get the answer he was seeking for :(

Now after calling Vodafone and being advised that I would be contacted about terminating my plan I have just received a txt message saying that I would be moved to prepay, no call, nothing...

Does anyone know if I can request for Vodafone to send me a copy of my contract before I pay the enormous early disconnection charge?

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  Reply # 317380 12-Apr-2010 15:36
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the increase of ETC's for the iPhone plan's were only for the iPhone $80 and above plans, and was only for the first 6mnths. this was because customer's were at a financial advantage to sign onto a iphone plan and then deactivate as opposed to purchasing a iphone outright.

you are able to request a copy of the contract but i dont think it states the particular etc's on the contract either.

hope this helps

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  Reply # 317410 12-Apr-2010 16:32
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I signed up to a Smart 40 plan in June last year, my contract did not state the early termination fees so I copied the follwoing from their website at the time:

The following termination charges apply: 0-6 months $350, 6-12 months $280, +12 months $175

So $280 sounds about right, not sure about the GST. This statement I copied from their web site did not mention GST, so it should be included.

Cheers,

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  Reply # 317442 12-Apr-2010 17:58
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andar: I signed up to a Smart 40 plan in June last year, my contract did not state the early termination fees so I copied the follwoing from their website at the time:

The following termination charges apply: 0-6 months $350, 6-12 months $280, +12 months $175

So $280 sounds about right, not sure about the GST. This statement I copied from their web site did not mention GST, so it should be included.

Cheers,


If what you say is true then the contracts that started in June/July ETC's won't affect those people - which is great.
When the iPhone 3GS came out, the ETC included GST, and in August they added a statement saying that they now Excluded GST. This is what is pissing me off.

Ham

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  Reply # 317481 12-Apr-2010 19:33
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dacraka:
andar: I signed up to a Smart 40 plan in June last year, my contract did not state the early termination fees so I copied the follwoing from their website at the time:

The following termination charges apply: 0-6 months $350, 6-12 months $280, +12 months $175

So $280 sounds about right, not sure about the GST. This statement I copied from their web site did not mention GST, so it should be included.

Cheers,


If what you say is true then the contracts that started in June/July ETC's won't affect those people - which is great.
When the iPhone 3GS came out, the ETC included GST, and in August they added a statement saying that they now Excluded GST. This is what is pissing me off.



But the ETC's thats were effective then are not written down anywhere so how can anyone prove that they have gone up?

I notice noone from Vodafone is commenting on any of these threads.... Can someone please clear it up?

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  Reply # 317613 13-Apr-2010 07:41
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But the ETC's thats were effective then are not written down anywhere so how can anyone prove that they have gone up?

I notice noone from Vodafone is commenting on any of these threads.... Can someone please clear it up?


That's the thing, unfortunately I do not think we can prove it unless someone has a screenshot :S
I'm not sure if Vodafone will take our word for it (even though there are alot of people here that remember what that page looked like!)

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  Reply # 317880 13-Apr-2010 15:42
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i found my old contract the other day, on closer inspection it has a box that must be ticked if i agree to the ETC and other conditions.  It wasn't ticked and has both parties signatures.  A contract is a contract so they don't have anything on me.

The only downer is that it was for a 12 month contract and that finished ages ago. 

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