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  Reply # 315682 7-Apr-2010 10:28
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Hmmm

This seems to be another example of the TCL marketing machine being all smoke and mirrors.

Amanzi
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  Reply # 315800 7-Apr-2010 15:55
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I'm sure the Warpspeed/DOCSIS3 upgrades will be 'coming soon'. It's not like TelstraClear to promise something and then not deliver...

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  Reply # 315811 7-Apr-2010 16:50
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amanzi: I'm sure the Warpspeed/DOCSIS3 upgrades will be 'coming soon'. It's not like TelstraClear to promise something and then not deliver...


I've had it clarified for me today that Warpspeed is certainly available in Wellington. There is obviously something unique about the location of the OP that's preventing TCL from provisioning it.




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  Reply # 315818 7-Apr-2010 17:23
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i wont doubt if it's "available"... :>

i just find it curious that no one personally claims to know anyone _physically_ on it. wouldnt you expect to find at least 1 person?

maybe i'm just too much of an engineer, or paranoid (depending your view), but until something is verified to exist i consider it as a theory. so to this date i have to consider warp in welly as promise/paperware.

and as said, i've worked for long enough in a operator world (overseas) to know all the tricks in The Book(TM); i know how the game goes. what's under the hood is typically FAR from what is made to believe. while the operator competition in nz is not exactly fierce (i'd call it price cartel myself...) i'd still expect them to consult that Book(TM).

i dont know what special would be in the newtown/berhampore area. it's not like on the edge of the city. and TNZ has already find the area worth to get upgraded to ADSL2+ too.

i'd really hate to be forced to go to TNZ to get faster than 10M internet. really really hate... but if that is needed to teach Telstra a lesson, then i just have to swallow.

as someone said above, smoke and mirrors in its best.

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  Reply # 315852 7-Apr-2010 19:18
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mindoka: answers to this really have left me to believe no one actually has managed to get on Warp in Welly. i've yet to find anyone who either knows directly someone on it, or has it themselves.

also, again today Telstra reconfirmed me on email thay indeed 1) lack capacity; 2) have NO PLANS to upgrade it.

nice to know they care about their customers.


I'm a TCL engineer working on deploying the new DOCSIS platform.  Warpspeed is available in Wellington where capacity is available. The new DOCSIS platform will provide additional DOCSIS 2 capacity (network-wide) along with enabling DOCSIS 3 capability.

I find it very surprising to here that a TCL rep stated we have no plans to upgrade the capacity, as we obviously are doing this, unless the statement "no plans to upgrade it" is taken out of context, eg instead meaning network extension or some other reason not related to capacity.

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  Reply # 315854 7-Apr-2010 19:25
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mindoka: i wont doubt if it's "available"... :>

i just find it curious that no one personally claims to know anyone _physically_ on it. wouldnt you expect to find at least 1 person?

maybe i'm just too much of an engineer, or paranoid (depending your view), but until something is verified to exist i consider it as a theory. so to this date i have to consider warp in welly as promise/paperware.



The product is certainly available. Considering the last I heard was still under 10 customers in Christchurch using the service, if there were an equal number in Wellington then statistically finding one of those people may prove difficult!




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  Reply # 316009 8-Apr-2010 00:31
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I find it very surprising to here that a TCL rep stated we have no plans to upgrade the capacity, as we obviously are doing this, unless the statement "no plans to upgrade it" is taken out of context, eg instead meaning network extension or some other reason not related to capacity.


no, that has not been taken out of the context. i've received almost exactly same words twice.

and i also do not understand why a company would not tell customer that there is an upgrade underway. i can understand that the exact nature of the upgrade is kept secret. in fact, if i'd be an operator, i would tell an upgrade is underway even when it is not to keep the competition running in circles.

=)

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  Reply # 316019 8-Apr-2010 01:49
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amanzi: I'm sure the Warpspeed/DOCSIS3 upgrades will be 'coming soon'. It's not like TelstraClear to promise something and then not deliver...


Thou doth jest, it's like a dagger in the heart.

"Telstraclear Time", it appears to be a whole new level of tardiness even when compared to luminaries like Valve Time or Blizzard's Soon

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  Reply # 316577 9-Apr-2010 15:11
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techo:
mindoka: answers to this really have left me to believe no one actually has managed to get on Warp in Welly. i've yet to find anyone who either knows directly someone on it, or has it themselves.

also, again today Telstra reconfirmed me on email thay indeed 1) lack capacity; 2) have NO PLANS to upgrade it.

nice to know they care about their customers.


I'm a TCL engineer working on deploying the new DOCSIS platform.  Warpspeed is available in Wellington where capacity is available. The new DOCSIS platform will provide additional DOCSIS 2 capacity (network-wide) along with enabling DOCSIS 3 capability.

I find it very surprising to here that a TCL rep stated we have no plans to upgrade the capacity, as we obviously are doing this, unless the statement "no plans to upgrade it" is taken out of context, eg instead meaning network extension or some other reason not related to capacity.


I live in Seatoun, next door neighboours can get TCL I can't because where the house is and where the cable is.  Had two vans turn up to my house and they said no the only way was to raise the pole higher at the street so it can be run down to my house which they weren't going to do or run a conduit under the road to my carport then to the house which they weren't going to do.  The other way was to run it across one of the other properties which they are not allowed to.  So on the street I live on I'm the only house that can't get it even though I can see the cable.

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Reply # 316600 9-Apr-2010 15:49
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Stathi: So on the street I live on I'm the only house that can't get it even though I can see the cable.


"Seeing is believing"...







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  Reply # 316678 9-Apr-2010 21:37
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Stathi:  Had two vans turn up to my house and they said no the only way was to raise the pole higher at the street so it can be run down to my house which they weren't going to do or run a conduit under the road to my carport then to the house which they weren't going to do.  The other way was to run it across one of the other properties which they are not allowed to.  So on the street I live on I'm the only house that can't get it even though I can see the cable.



how about the following.

your neighbor buys a second connection, you dig ethernet cable (i would suggest fiber with transcievers, but good quality copper runs 100m happily, just be sure it's weather proofed) about 20-50cm deep inside a thin plastic tubing from your neighbor to your house. materials arent that costly.

or even, sharing your neighbors TCL with router.

sure, you could do it with wireless even. i wouldnt...

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  Reply # 316868 10-Apr-2010 19:42
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I have personally dealt with probably 10-12 customers where the cable is physically 10m way from their house, but TCL offer all manner of reasons for not being able to connect, mostly issues imposed by council, which from my experience is a recoil from past very poor work performed by TCL.

Most if not all of these customers have ended up going with Telecom and been very happy with the better performance of the new FTTN network.

Cyril

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  Reply # 316894 10-Apr-2010 22:49
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I had a similar problem.
There were two drop points that were available to us, the first one crossed a neighbouring property, so close that the consistent southerlies probably would have meant it would be on my property 90% of the time. So I could not use that drop point.

The 2nd point was getting too close to ground level, due to the house being below street level. In the end I managed to get a senior tech out, who measured the different heights based on attached the cable at certain point on the house. We had one corner which, from memory, had around a 20cm area where we were above the minimum height clearance. They also managed to get the cable installed higher up the pole than they normally would, but this was not the main pole, it was a secondary is obviously just for allowing services to a few houses. They may not allow such a thing on your primary poles.

We were told that we could install a pole on our property, which ofcourse no one would want to do, and they could run it to the pole and then down to the house. I am not sure if they would still allow that to be done, or if anyone really would want to.

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  Reply # 316937 11-Apr-2010 08:23
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I can also say I have had a customer who was on warp in wellington, but gave it away as the cost did not justify the fact that most sites still dont load any faster, so for most users I guess FTTH type speeds still wont make a diff (are we surprised)

Cyril

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Reply # 334020 24-May-2010 13:17
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sbiddle: Warpspeed certainly is available in Wellington and has been since August last year. My guess if that you're in a part of the network that presumably has some sort of capacity issues which is why they won't provision it.


Just called TelstraClear to change my plan to Warpspeed this month and I am told they don't have this plan in Wellington, and it's only available in Christchurch.

After a bit of chat she went back and then confirmed the plan is available but... she needs to talk to the tech folks to confirm my node (Johnsonville) supports the faster speeds before the change can be made.

And to think I was at Te Papa when Dr Allan Freeth made that great speech when launching this plan here...





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