Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

1491 posts

Uber Geek
+1 received by user: 42


Topic # 59575 7-Apr-2010 12:47
Send private message

I have been trying in vain to pay an account today by credit card over the phone.

I am an on account customer and have recently closed one of my accounts.

I received an account this morning with a final amount to pay.

I called the 0800 number listed on the invoice and went through the help menu's. First problem I encountered was my mobile number wasn't recognised, no suprises there as the account has been closed.

Second problem is once you choose "pay an account" there was no option to speak with a cs rep. I thought the number for cs is usually zero so pushed that and what do you know, it does go to cs, they just don't tell you that!!

Finally got to speak to someone who was actually reasonably helpful and tried to process a payment for me but unfortunately it didn't work as the vf system is undergoing an upgrade so I got told to ring back later.

Rang back a few minutes ago and went through the same roundabout way as before to speak to someone.

When it was answered I explained that I had rang earlier and the payment couldn't be processed due to the system upgrade.

The cs rep said "Ok I will transfer you to the automated system, you can do it there" and immediately transferred me back to the automated system before I could say another word. The automated system of course doesn't work due to my mobile number not being active anymore.

Does vf not want my money?

Create new topic

1491 posts

Uber Geek
+1 received by user: 42


  Reply # 315739 7-Apr-2010 12:56
Send private message

Just rang back for the third time, when someone answered I quickly told them not to transfer me to the automated system and then proceeded to get the payment completed.

All three cs reps I spoke to appeared to be overseas, in fact the first guy asked how the weather was over in NZ.

First and third rep were helpful and seemed to know what they were talking about, the second female rep I talked to seemed completely uninterested.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03

The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56

Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47

Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23

Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47

Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38

Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00

Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01

DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08

Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55

Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44

Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38

KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32

FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57

New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.