[TelstraClear] Horrid international speed in general on Wellington Cable

Sharesies | MightyApe | GoodSync | Backblaze backup

Welcome Guest.

You haven't logged in yet. If you don't have an account you can register now.

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Horrid international speed in general on Wellington Cable

1 | 2 | 3 | 4 | 5 | 6 | 7

BDFL - Memuneh
76417 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#326300 4-May-2010 10:20

Back on the original topic, it seems today (4th May) things are really slow. International sites are timing out or loading ok only after a few refreshes.

Please support Geekzone by subscribing, or using one of our referral links: Dosh referral: 00001283 | Sharesies | Goodsync | Mighty Ape | Backblaze

freitasm on Keybase | My technology disclosure

Mighty Ape

Shop Mighty Ape for electronics, games, computers books and more (affiliate link).

mulac

140 posts

Master Geek

ID Verified

Trusted

#326310 4-May-2010 10:28

Absolutely unbelievable TelstraClear. You have brought me to my last straw.

I've just done a Speedtest @ speedtest.net. Results are 0.11M/bit down, and a 182ms response time. That is pretty much un-useable IMO. I'm suprised they still have customers with their current service, it makes XT look like gold!

lissie

495 posts

Ultimate Geek

#326325 4-May-2010 10:50

I can't even get the f*ing speedtest site to load on my so called lightspeed connection - this is total crap - time to check out alternatives

I help authors publish their books - DIYPublishing.co.nz

sleemanj

1474 posts

Uber Geek

#326411 4-May-2010 12:25

Me too. Christchurch. Perhaps I should buy some homing pigeons and strap SD cards to their legs, it'd be quicker.

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

ohpersven

27 posts

Geek

#326415 4-May-2010 12:26

Confirmed with TCL this morning, major issues with international traffic.
The fault is still under investigation though, so hold off on the pitch forks :) j/k!

Ragnor

8085 posts

Uber Geek

Trusted

#326422 4-May-2010 12:37

Horrible international is affecting business fibre connections too, very bad!

lissie

495 posts

Ultimate Geek

#326426 4-May-2010 12:43

I got a reply to my email to them -"We've recently discovered a fault with our international traffic, which we're currently investigating."

I help authors publish their books - DIYPublishing.co.nz

freitasm

BDFL - Memuneh
76417 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#326430 4-May-2010 12:48

I am glad you received a reply from a technical person.

[Edited after reply below]

Please support Geekzone by subscribing, or using one of our referral links: Dosh referral: 00001283 | Sharesies | Goodsync | Mighty Ape | Backblaze

freitasm on Keybase | My technology disclosure

Bugzptr

43 posts

Geek

ID Verified

Lifetime subscriber

#326431 4-May-2010 12:48

They've now got it listed on their status page. Finally.

"Currently customers nationwide will be experiencing
degraded service - slow international traffic.
Technicians are working to resolve this issue as soon as possible."

They have the outage listed as starting at 12pm, I put it somewhere closer to 9:30am.

lissie

495 posts

Ultimate Geek

#326432 4-May-2010 12:51

The technical person asked me when I started having problems - for me it was 8am because I didn't login earlier. But I had issues over the last few days as well - just not as bad as today

I help authors publish their books - DIYPublishing.co.nz

freitasm

BDFL - Memuneh
76417 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#326433 4-May-2010 12:52

Ok, got an official response: "TelstraClear does not differentiate traffic. There has been no lift or trend in queries to our contact centres regarding international performance recently. Today, we are looking into some reports of browsing issues."

Please support Geekzone by subscribing, or using one of our referral links: Dosh referral: 00001283 | Sharesies | Goodsync | Mighty Ape | Backblaze

freitasm on Keybase | My technology disclosure

lissie

495 posts

Ultimate Geek

#326437 4-May-2010 12:57

LOL freiasm - I just got this back from the TCL technical support guy -

Basically we've recently found today that we're experiencing an issue with international traffic and it appears to have been occurring since last night.

Unfortunately I don't have anymore information to share, as we're still looking for the root cause etc.

I help authors publish their books - DIYPublishing.co.nz

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#326439 4-May-2010 12:58

freitasm: Ok, got an official response: "TelstraClear does not differentiate traffic. There has been no lift or trend in queries to our contact centres regarding international performance recently. Today, we are looking into some reports of browsing issues."

That's because the callers who rang at 9am to complain will still be in the priority queue...

lissie

495 posts

Ultimate Geek

#326440 4-May-2010 13:00

@sbiddle LMAO - I didn't bother calling although I was advised to by the chat person - I have better things to do but be on hold. They said it would take 24hrs for an email response but I got one in less than 1 hour.

I help authors publish their books - DIYPublishing.co.nz

freitasm

BDFL - Memuneh
76417 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#326554 4-May-2010 17:18

I have just been told by TelstraClear that "a packet loss issue has been resolved. Still being monitored as a precaution."

Please support Geekzone by subscribing, or using one of our referral links: Dosh referral: 00001283 | Sharesies | Goodsync | Mighty Ape | Backblaze

freitasm on Keybase | My technology disclosure

1 | 2 | 3 | 4 | 5 | 6 | 7

News and reviews »

New Air Traffic Management Platform and Resilient Buildings a Milestone for Airways
Posted 6-Dec-2023 05:00

Logitech G Launches New Flagship Console Wireless Gaming Headset Astro A50 X
Posted 5-Dec-2023 21:00

NordVPN Helps Users Protect Themselves From Vulnerable Apps
Posted 5-Dec-2023 14:27

First-of-its-Kind Flight Trials Integrate Uncrewed Aircraft Into Controlled Airspace
Posted 5-Dec-2023 13:59

Prodigi Technology Services Announces Strategic Acquisition of Conex
Posted 4-Dec-2023 09:33

Samsung Announces Galaxy AI
Posted 28-Nov-2023 14:48

Epson Launches EH-LS650 Ultra Short Throw Smart Streaming Laser Projector
Posted 28-Nov-2023 14:38

Fitbit Charge 6 Review
Posted 27-Nov-2023 16:21

Cisco Launches New Research Highlighting Gap in Preparedness for AI
Posted 23-Nov-2023 15:50

Seagate Takes Block Storage System to New Heights Reaching 2.5 PB
Posted 23-Nov-2023 15:45

Seagate Nytro 4350 NVMe SSD Delivers Consistent Application Performance and High QoS to Data Centers
Posted 23-Nov-2023 15:38

Amazon Fire TV Stick 4k Max (2nd Generation) Review
Posted 14-Nov-2023 16:17

Over half of New Zealand adults surveyed concerned about AI shopping scams
Posted 3-Nov-2023 10:42

Super Mario Bros. Wonder Launches on Nintendo Switch
Posted 24-Oct-2023 10:56

Google Releases Nest WiFi Pro in New Zealand
Posted 24-Oct-2023 10:18

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

RSS feeds: Main feed; Forums feed

Site features: Geekzone BI dashboard; Geekzone Badges

Affiliate links: Mighty Ape; Sharesies

Site Information: Subscribe to Geekzone; Privacy Statement; Forum Usage Guidelines (FUG); Advertising; Trademark and copyright

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.