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johnr
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#24945 18-Dec-2005 21:39
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Here is a story about billing issues. I pay my car insurance monthly around $50 (internet banking) every month I was was paying more and finally after 2 years I thought i should be in credit quite a bit. I phoned them and they advised me I wasn't in credit. Their billing system for the last 2 years was automatically removing the extra I paid and putting it into their holding acount and making my balnce $0. They went through all the payments for over 2 years and I got a credit of about $70.



johnr
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#24947 18-Dec-2005 21:42
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Yes I know Telecom NZ do good stuff as well, remember when Vodafone NZ gave canteen $1,000,000

http://www.vodafone.co.nz/aboutus/media_releases/12.4_20010927_2.jsp

 
 
 
 


Nz_Dude
36 posts

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#24948 18-Dec-2005 21:52

I think were getting off topic yes both companies do great things for charities. Yet the issues of vodafones call center and their billing as pointed out above still stands. One million dollars to a charity is a great thing but its not helping their customers or vodafone fix their problems.

paradoxsm
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#24949 18-Dec-2005 21:57
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Please please lock this topic, it's spamming my inbox, Vodafone suck yes though hopefully the'll learn this time.

johnr
19282 posts

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#24950 18-Dec-2005 21:58
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Get a job logged for the billing/issue query and get the IM ticket number and everthing can be tracked

johnr
19282 posts

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#24951 18-Dec-2005 22:00
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paradoxsm turn off your Email notification if you don't like but I am sure this will help some people get in the right direction.

John

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