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180 posts

Master Geek


  Reply # 336571 31-May-2010 12:50
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ahhh right, you realise the fee paid to Xtra (when Xtra existed) was $10.00 a month and did not include the phone line services (the $10.00) is (or was in my day) extracted from your Broadband plan intra company so if you stopped paying for a plan you stopped paying Xtra.

Phone line is a seperate billing item therefore if she was paying telecom for the line fee all these years I would question why she is paying TC for it and how TC can bump her services.

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  Reply # 336575 31-May-2010 12:59
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@ronindanbo

I think you missed the point, there is no Xtra or Telecom retail involved until now (as she has to switch to to  continue her ADSL service with Xnet.

1: She had Telstraclear landline (over Telecom wholesale equipment) + Xnet standard adsl (over Telecom wholesale equipment).

2: Telstraclear unbundled her exchange and moved all the lines they previously supplied via Telecom wholesale to their own equipment, obviously when they did this her Xnet standard adsl stopped working as her line has physically been moved from Telecom wholesale equipment to Telstraclear hardware.

3:  Clearly they (Telstraclear) didn't account for the people who has standard adsl with a different provider and did a very poor job or warning their customers about this change over.

4:  Now she has to pay either Xnet or Telecom to move her physical line back to Telecom wholesale equipment and to port her phone number.

Really this problem was caused by Telstraclear but she ends up paying Xnet (or Telecom) to revert the changes and change provider for voice.


Edit: Fixed typos added some extra info.



 
 
 
 


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180 posts

Master Geek


  Reply # 336577 31-May-2010 13:02
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Ragnor: @ronindando

I think you missed the point.

She had Telstraclear landline (over Telecom wholesale equipment) + Xnet standard adsl (over Telecom wholesale equipment).

Telstraclear unbundled her exchange and moved all the lines they previously supplied via Telecom wholesale to their own equipment, obviously when they do this her Xnet standard adsl is not going to work as her line has physically been moved from Telecom wholesale equipment to Telstraclear hardware.

Clearly they (Telstraclear) didn't account for the people who has standard adsl with a different provider and did a very poor job or warning their customers about this change over.

Now she has to pay either Xnet or Telecom to move her physical line back to Telecom wholesale equipemtn and to port her phone number.


Yeh just realised that after posting, had the idea she was still paying Telecom for something. TBH I would be very surprised if this wasent covered in her agreement with TC but it does go to show the major players are starting to milk the advantage of having customers locked into thier products now with true LLU which is illustrating my points made all along.

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  Reply # 336579 31-May-2010 13:05
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I think she would have a fairly strong case at the disputes tribunal against Telstraclear if she wanted to bother pursuing it.

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Master Geek


  Reply # 336581 31-May-2010 13:06
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Ragnor: I think she would have a fairly strong case at the disputes tribunal against Telstraclear if she wanted to bother pursuing it.


agreed I am waiting for someone to test it and am sure someone will.

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  Reply # 336724 31-May-2010 18:46
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Cameronn: ...
4. Then finally get tolls hooked back up with Telstraclear, via non coded access - depending on whether or not Telstraclear still allow this (they might just transfer you back to the Telstraclear network to restart the process). 


I just checked, and no, you can't do this anymore. It's either ALL services (phone, broadband, tolls) with Telstra Clear, or nothing.

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  Reply # 336905 1-Jun-2010 09:16
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quickymart:
Cameronn: ...
4. Then finally get tolls hooked back up with Telstraclear, via non coded access - depending on whether or not Telstraclear still allow this (they might just transfer you back to the Telstraclear network to restart the process). 


I just checked, and no, you can't do this anymore. It's either ALL services (phone, broadband, tolls) with Telstra Clear, or nothing.


I suspect it is more that they won't do it.  They want all of the pie or nothing.

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