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1220 posts

Uber Geek
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Topic # 62440 7-Jun-2010 11:55
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I was on Vodafone mobile broadband 1GB "Everyday" plan (what I signed up for), but last month Vodafone stopped offering that plan, and changed it to mobile broadband 2GB "Super" plan.

I was automatically shifted over to the new plan, first I knew about it was email saying the old plan was discontinued, and starting next billing month I would be on the new plan.

Great, however they have charged me a $30 plan transfer fee? I assume everyone with mobile broadband will also be getting charged this fee? Not very fair considering I did not initiate a plan change, so I wonder how one goes about getting the fee reversed?

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19282 posts

Uber Geek
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Reply # 338995 7-Jun-2010 11:57
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You should not be charged a plan transfer fee this would be a error sorry

Are you sure its not credited back on the invoice?

Any issues flick me a PM and I will sort it out next week


1848 posts

Uber Geek
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  Reply # 339029 7-Jun-2010 14:34
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IlDuce:  so I wonder how one goes about getting the fee reversed?

Have you tried calling customer service on 777? Otherwise, John is the man at fixing these things.

255 posts

Ultimate Geek
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Reply # 339046 7-Jun-2010 16:11
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Hi. I have just had a look at my bill and I assume my bill is the same format as yours. In my bill it looks like The plan has been changed prior to my billing date. In my bill I have a credit for the unused part of Broadband Everyday expiring 28 May a plan transfer fee charge for Broadband Super expiring 28 May ( both being the same) and a full plan transfer charge for the period ending 28 June 2010.

My interpretation is that the item marked plan transfer is actually just the normal plan payment in advance bill that is always payable.

1220 posts

Uber Geek
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  Reply # 339049 7-Jun-2010 16:25
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Heres what mine says:

Broadband Everyday (24 Months) 02 May - 31 May 1 $8.88
Mobile Broadband Super (Plan Transfer) 01 Jun - 01 Jun 1 $26.62
Broadband 24 Month Term $10 Discount part month 01 Jun - 01 Jun 1 $0.29
Broadband Everyday (24 Months) part month 01 Jun - 01 Jun 1 $1.72 cr
Mobile Broadband Super (Plan Transfer) part month 01 Jun - 01 Jun 1 $1.43
Mobile Broadband Super (Plan Transfer) 02 Jun - 01 Jul 1 $44.40 $79.90

My normal bill is $65, this bill is $95. The only part of this bill showing, which is absent in all the other bills I have had, is the 01 June $26.62 (or $30 including GST) Plan transfer fee.

255 posts

Ultimate Geek
+1 received by user: 26

  Reply # 339054 7-Jun-2010 16:39
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No you are right my bill does not have the charge of $26.62 on it. Although everything else on it seems the same.

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