I changed my ISP from World Exchange to another ISP almost 2 years ago. World Exchange then continued to charge me for another 6 or 8 weeks or so after this. I made multiple calls to their help desk in this time and the response was the same each time "we will look into this and get back to you". This never happened, so as you can expect World Exchange then referred this to a debt collector.
The I went through a long process of communication with the debt collector where we got to the difference of about $10 plus ~ $27 collection costs. At this point WXC claim I owe ~$70, I maintain its ~$60 and the debt collectors want another $27. Then the debt collection agency just stopped talking to me.
The after some time I get a call from Dun & Bradstreet, so I recounted the story and they said they would sort it....they didn't. Also, the bill with D&B had somehow jumped up another $25 or $30.
Now its like groundhog day, every 3 months I get a call from D&B, tell them my story they close the account, then 3 months later WXC reopen it again. They have threatened to take me to court twice, which I have said..yes, take me to court so we can sort this, but they never do.
I have just read a similar post involving Slingshot where some one from Slingshot got involved to rectify the situation, so i thought I would post this with the hope that someone on here from WXC would get involved and try to resolve this.
To date I have had no success in talking to anyone at WXC and quite frankly I am sick of this issue.
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Biddle Corp
