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7 posts

Wannabe Geek


  Reply # 351283 14-Jul-2010 10:40
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Yes the lag is very defined. Normally I will run around 150. When the lag occurs, it will move upto 200-250 for about 10secs, then jump too say 1500, after about 5secs it will drop back down too 250, then after another 20-40 secs it will jump to 3000ms, then next round it will dc me. Sometimes it wont dc me, and the cycle keeps repeating.

I have monitored this on Saurfang and Khaz'goroth servers.

482 posts

Ultimate Geek
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  Reply # 351440 14-Jul-2010 15:34
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You are not alone and you are not imagining there is/was an issue with traffic between World of Warcraft and Telstraclear. There also appear to be some issues related to high spikes during peak hours that are not wow but TCL equipment related.

Worst affected was cable in Chch or Wellington. We have also seen an issue with adsl users in Wellington as well.

I am involved with a large NZ Wow guild. It got so bad for about 5 weeks from May through June we called 1-2 raids PER WEEK due to the number of our Telstra users all with the same issue. Lag spikes starting about 8pm ish and running until around 10pm. Sunday nights in particular where chronic.

Telstra has always been a great isp for wow players. As you say even on busy servers normal ping is about 150-250ish and way better than many Aussies get.

Ok so how did we get this looked at, and yes I can tell you Telstra are aware that they have/had an issue. So how can you get your issue looked at.

First call FAULTS. Log the problem when it is happening. Ask to get a ticket number. Chances are you will need to call again and again to get the ticket looked at. I would also suggest that you join the TCL facebook page as for me thats when things really got moving. I posted in late May as we had about 8-10 TCL people all with the same problem and all ready to ditch TCL over it.

I had my ticket number and I had probably called about 3-4 times and gone over the same issue each time. But it never moved up the chain.

Finally I got put onto a great guy over the FB moan. After looking at the ticket details I was given a new person and an email address to send test ping/latency data to. We then had 4 or 5 of us in the guild send them logs every time we had to call a raid. 

3 of us in the end had a ticket made and each time we would reference my ticket and theirs. 

I must say that the two main people who worked on this with us were outstanding. The guy kept ringing me every raid night (3 times a week) for 4 weeks.

So yeah for us this is now fixed (about 2 weeks ago finally which was just in time for Halion) and we have had no issues in our raids.

We do have some Wellington people still having issues but my understanding there is that those are specific to their area (maybe you are the same place as they are). Everyone else the issue is now resolved.

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Uber Geek
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  Reply # 351446 14-Jul-2010 15:40
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Quinny: So yeah for us this is now fixed (about 2 weeks ago finally which was just in time for Halion) and we have had no issues in our raids.

That's good to know! As mentioned above I'm temporarily with Xnet but I should be back with TCL soon and I hope that the issue will have gone away for me. I now know that it's possible to get the issue resolved if it occurs again, so that's a good sign. Thanks for the post :)



7 posts

Wannabe Geek


  Reply # 351473 14-Jul-2010 16:39
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Thanks for the response Quinny.

Interesting I will join the FB page right away.

Something else I will mention, which confuses the hell outa me. Another guildy is on the same isp, in the same town(Hamilton) on the same plan. He experiences no lag during raids, while I can barely stay online.

Now this suggests it is something to do with my setup. But I am not lying when I say I have replaced most of my PC, modem, and had multiple visits from technicians whop find nothing wrong. This is further confirmed by the laptop experiencing the same lag on my connection.

I'm not sure how the rotuing of different ip's work, but is it possible telstra have settings which are different from my fellow guildy, which route me in a different(more harzardous) route too the WoW servers?

482 posts

Ultimate Geek
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  Reply # 351639 14-Jul-2010 22:30
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I had them come out as well during the peak of the issues - connection was fine. Awesome in fact with too much signal.

The only thing I did have that was unusual was an (and I hope i have this named right) attenuator. This reduces the signal. He had a play with it as over time it was a bit loose so he replaced it and tightened. I also replaced my modem from a older Linksys wrt54g to a newer Tplink gigabit version.

Other suggestions you could try

- Leatrix latency Fix - its at wowinterface. Even though Blizzard changed the nagles their end this does help some people still.

- try wowtunnels. It will cost about $10 for 3 months and who knows it might work. It did not for me when things were at worst. We have some TC users swear by it.

- work out when the issue is. Just 25 ICC raids? That is most common. Knowing when it happens your end ie if any correlation can help heaps.

- Make sure other network traffic is off. Kill any torrents and reboot just before a raid

- check for noisy addons (addonspamfu)

- reduce the addons you use. I use 70 plus and thats a bit of combat traffic getting sent back and forth and probably why I am vulnerable when stuff is happening.

- there are some good Blizzard blue posts about ui changes that can help latency (turn off vertical sync, low particle effects, lower view distance, etc). This is not just about your pc's spec but the traffic you send/receive)

Thats off the top of the head some of the things that can help.

 

 

 

 

 



7 posts

Wannabe Geek


  Reply # 351805 15-Jul-2010 11:46
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Hey Quinny,

Thanks for the reply.
Sorry if this sounds abit negitive, I do apperciate the help :)

-been using Leatrix for a year now.

-I use 3 tunnels, Battleping, Lowerping and Wowtunnels, all show the same latency spikes within wow

-The issue is latency in general, it happens in 25mans/10mans bg's 2v2arena and in dalaran.

-Have tried disabling wireless(im the only one on cable so that elimanates it being a torrent/bandwidth issue, Have tried running in Safemode which means no apps/services running in the backround.

- Have run without addons, even deleted the whole addon folder at one stage

-UI settings are always fully off, and on the lowest setting. Have also tried a new graphics card.

Last night the same thing happened again, I took some more pingtests/tracert's this time to youtube.com. You can clearly see the spikes occuring.

Reply from 74.125.95.93: bytes=32 time=190ms TTL=49
Reply from 74.125.95.93: bytes=32 time=184ms TTL=49
Request timed out.
Reply from 74.125.95.93: bytes=32 time=184ms TTL=49
Reply from 74.125.95.93: bytes=32 time=188ms TTL=49
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Reply from 74.125.95.93: bytes=32 time=182ms TTL=49
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Reply from 74.125.95.93: bytes=32 time=182ms TTL=49
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Reply from 74.125.95.93: bytes=32 time=192ms TTL=49
Reply from 74.125.95.93: bytes=32 time=186ms TTL=49
Reply from 74.125.95.93: bytes=32 time=183ms TTL=49
Reply from 74.125.95.93: bytes=32 time=184ms TTL=49
Reply from 74.125.95.93: bytes=32 time=184ms TTL=49
Reply from 74.125.95.93: bytes=32 time=184ms TTL=49
Reply from 74.125.95.93: bytes=32 time=184ms TTL=49
Reply from 74.125.95.93: bytes=32 time=183ms TTL=49
Reply from 74.125.95.93: bytes=32 time=183ms TTL=49
Reply from 74.125.95.93: bytes=32 time=184ms TTL=49
Reply from 74.125.95.93: bytes=32 time=184ms TTL=49
Reply from 74.125.95.93: bytes=32 time=185ms TTL=49
Request timed out.
Reply from 74.125.95.93: bytes=32 time=184ms TTL=49
Reply from 74.125.95.93: bytes=32 time=183ms TTL=49
Reply from 74.125.95.93: bytes=32 time=183ms TTL=49
Reply from 74.125.95.93: bytes=32 time=183ms TTL=49
Reply from 74.125.95.93: bytes=32 time=185ms TTL=49
Request timed out.
Reply from 74.125.95.93: bytes=32 time=183ms TTL=49
Reply from 74.125.95.93: bytes=32 time=183ms TTL=49
Reply from 74.125.95.93: bytes=32 time=183ms TTL=49
Reply from 74.125.95.93: bytes=32 time=183ms TTL=49
Reply from 74.125.95.93: bytes=32 time=184ms TTL=49
Reply from 74.125.95.93: bytes=32 time=183ms TTL=49


482 posts

Ultimate Geek
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  Reply # 351832 15-Jul-2010 12:51
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Hey I know how frustrated I was so understand fully :)

 

The pings look similar to mine - the odd timeout but overall pretty good. No immediate sign of where or what the issue is. From the immediate pov of Telstra what you have there looks ok and does not account for why you dc.

 

You do tho eh :) I can only suggest you try a fault ticket and escalation or join the Facebook page and chat to the guy who sorts that as he is excellent.

 

 

314 posts

Ultimate Geek
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  Reply # 353963 20-Jul-2010 15:06
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Have you tried running ping tests and traceroutes to other servers and locations OTHER than WoW related servers?

It would be good to identify if the problem is specific to the TCL/WoW connections or if it affecting all traffic.

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