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166 posts

Master Geek
+1 received by user: 18


  Reply # 361244 1-Aug-2010 22:45
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Ours is still down (Chch). 9 hours and counting...

124 posts

Master Geek
+1 received by user: 2


  Reply # 361279 2-Aug-2010 00:24
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Still down here too. Not a single connection since just after midday (12 hours).


 
 
 
 


895 posts

Ultimate Geek
+1 received by user: 285


  Reply # 361330 2-Aug-2010 08:27
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It's back!  Well, for me, in Wellington, anyway. 

166 posts

Master Geek
+1 received by user: 18


  Reply # 361335 2-Aug-2010 08:43
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No such luck here (Chch). 19 hours solid downtime now.

24 posts

Geek


Reply # 361355 2-Aug-2010 09:24
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I'm still down

Went down Sunday at 12:54pm and is still down Monday 9:24am ARRRRGGGHHHH

Ryan

57 posts

Master Geek
+1 received by user: 15


  Reply # 361357 2-Aug-2010 09:29
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Telstraclear Twitter message: We have fixed the hardware fault that caused the Ch-Ch issue, but re connection for customers is very slow. ^NOC

Hopefully you guys should be back up soon

919 posts

Ultimate Geek
+1 received by user: 224

Subscriber

  Reply # 361408 2-Aug-2010 10:37
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22 hours downtime so far for me in Richmond (Christchurch), and it's still not backup. I'm a self employed programmer and working from home so an internet connection is very important to me, so I've got a backup connection, and the irony of it is it's an XT prepaid stick which is working beautifully.

I was with Telecom's business broadband for almost 2 years and in that time I've had about 2 hours of downtime (a cable got cut between the islands). I've been with TelstraClear for about 3 weeks, 22 hours and counting.

Yesterday I had the online blinking light and the modem rebooting (which they've finally added a message about when you call up), but now I've only got 2 lights with the receive light blinking.

919 posts

Ultimate Geek
+1 received by user: 224

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  Reply # 361419 2-Aug-2010 10:53
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I've just spoken to a real person at TCL, I only had a wait time on the phone of about 30 seconds which must be a new record for them. I was told the longest waiting customer was 14 minutes, so I guess their phone system must be busted too. Apparently 10% of their 13,000 customers in Christchurch are back online, and it'll be another few hours until the rest are back.

283 posts

Ultimate Geek
+1 received by user: 2


  Reply # 361423 2-Aug-2010 10:59
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Ours was down between 1pm and somewhere around 10pm on Sunday.

Couldn't connect to the modem to see the log which is pretty bad on motorolas part.  Isn't that the first thing you would want to check if it can't connect.  (192.168.100.1 wouldn't come up during the outage).  



1256 posts

Uber Geek
+1 received by user: 163


  Reply # 361448 2-Aug-2010 11:36
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Article on stuff, they are saying 13,000 customers being restored 500 per hour.  Also report that the outage yesterday was only 4 hours and unrelated.  I guess I'm one of the lucky ones, it came back up for me at about 5:30/6 last night and a few short outages later on but it's up for me currently.

http://www.stuff.co.nz/business/industries/3981582/Fault-cuts-TelstraClear-services-in-Christchurch



About 13,000 Christchurch TelstraClear customers are without broadband internet this morning following a software fault.

It comes after a four hour outage yesterday afternoon that affected the wider Canterbury area but TelstraClear said the faults were unrelated.

A TelstraClear spokesperson said it was not known what had caused the fault in the early hours of this morning, which had disrupted about half of its Christchurch customers, including 400 business customers.

 






---
James Sleeman
I sell lots of stuff for electronic enthusiasts...


1079 posts

Uber Geek
+1 received by user: 31


  Reply # 361478 2-Aug-2010 12:04
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meesham: I was with Telecom's business broadband for almost 2 years and in that time I've had about 2 hours of downtime (a cable got cut between the islands). I've been with TelstraClear for about 3 weeks, 22 hours and counting.

I've had the converse experience. 7 years with Telstra cable, and its been rock-solid , the only outage that I can recall was when a car hit a pole on our circuit. Tried Telecom ADSL for 6 months (before TC offered cable seperate to phone line) and it was atrocious, far too unrelaible to use for a VoIP line. I suspect it was partly due to the crappy ADSL modem that Telecom supply. Not very impressed with this outage though.

919 posts

Ultimate Geek
+1 received by user: 224

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  Reply # 361701 2-Aug-2010 16:19
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27 hours on and my connection is still down, although I'm back to 3 solid lights and the online light blinking again. Apparently their authentication servers are having trouble handling requests, so for anyone who's successfully connected whatever you do don't power cycle your modem.

1079 posts

Uber Geek
+1 received by user: 31


  Reply # 361709 2-Aug-2010 16:27
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Finally - back online, 26 hours later! I'll be sure not to cycle the power on the modem.

166 posts

Master Geek
+1 received by user: 18


  Reply # 361799 2-Aug-2010 18:19
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Back at last 28 hours and 50 mins later!!!!! Bloody ridiculous

919 posts

Ultimate Geek
+1 received by user: 224

Subscriber

  Reply # 361807 2-Aug-2010 18:28
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Yep as of 10 minutes ago I'm finally back too. The prepaid XT stick was one my best investments ever, I easily made back the money I spent on it today by being able to continue working.

I'm still undecided as to whether to go back to Telecom yet, I like the low latency of Cable but if there's another outage in the next couple of weeks it's going go be a no-brainer.

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