[TelstraClear] Telstraclear PDQ Congested Exchange? Advice?

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lesta

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#382282 20-Sep-2010 15:02

Hi Cyril,

Sorry not at home at the moment but will do in the next couple hours.

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cyril7

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#382283 20-Sep-2010 15:04

no worries

lesta

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#382289 20-Sep-2010 15:14

ADSL Status Information

Status: Status

Configured
Current

Line Status
---
SHOWTIME

Link Type
---
Interleaved Path

Date Rate: Data Rate
Stream Type
Actual Data Rate

Up Stream
166 (Kbps.)

Down Stream
3879 (Kbps.)

Operation Data / Defect Indication: Operation Data
Operation Data
Upstream
Downstream

Noise Margin
31 dB
12 dB

Attenuation
43 dB
43 dB

Ragnor

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#382292 20-Sep-2010 15:18

Attenuation looks pretty high at 43dB, unless you are 3-4km from the exchange?

cyril7

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#382293 20-Sep-2010 15:18

OK, so that confirms that you are infact in an ADSL2+ area but not within the 10Mb/s expected performance range, infact around 3km from the exchange, does that sound right, remember the cable is normally significantly longer than the drive, pity you missed being on a cabinet.

Regardless you should be able to achieve 3Mb/s of TCP throughput, if you get significantly less than that then there is issues outside of your connection.

Cyril

lesta

16 posts

Geek

#382345 20-Sep-2010 16:28

Hi

Yes 3km sounds about right.
I do sometimes get some good speeds for downloading but sometimes not. Usually I notice it is during peak times where it slows down. Especially whem I'm on the ps3 playing online.

The issue was with youtube video buffering which annoyed me because I went to my friends place and it buffered so smoothly that I realised there is something wrong with my connection not you tube.

The other issue was gaming. Playing games that required high reaction times on a slower connection.

Is there any other advice I could take or request? Or do I just have to sit it out until Telstra rolls out their own equipment at the exchange?

Cheers

cyril7

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#382364 20-Sep-2010 16:55

Hi Lesta what ISP is you mate with, you may find it easier to change ISP.

Cyril

simcore

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#382388 20-Sep-2010 18:16

I upgraded from one of the upload restricted PDQ plans to the full speed new HomePlan packages (Call Local) and noticed a considerable improvement on latency when gaming Lesta.

I'd suggest you try switching plans firstly, and ask for interleaving to be turned off, if you see no improvement then you could consider looking at another ISP after that, but until you've tried all solutions you could just be going down the same path.

lesta

16 posts

Geek

#382392 20-Sep-2010 18:20

Cyril: Friend with Telecom.. But if it is true that my exchange is congested then no matter what ISP I switch to, I would have the same problem as everyone uses the Telecom Exchange don't they? Except for the Telstra Cable service?

lesta

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#382394 20-Sep-2010 18:23

Simcore: Yes I may have to switch to their new plans. But data is more expensive on them. Wish I had switched earlier when they had their max/max on their PDQ as data was cheaper. Even the basic phone line was cheaper.

I won't be switching ISP because from what I gather I have been told that it is the exchange that is congested and no matter whom I switch to will still be using Telecoms exchange. Correct me if I am wrong.

cyril7

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#382422 20-Sep-2010 19:23

Hmmm, its not common that an individual remote exchange gets congestion, the more common issue is the level of capacity an ISP provides to a handover point which would cover a larger geographic area.

But I agree with Simcore, change plans see if it helps, if not move ISP

Cyril

lesta

16 posts

Geek

#382431 20-Sep-2010 19:40

Cyril,

If that is the case then, is there anything I can say to Telstra about this issue and any ideas which I can tell them to do? Or any solutions to the problem.

simcore

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#382532 20-Sep-2010 23:22

Hey there Lesta, I work for TelstraClear so can try to assist you as best as possible. (not directly in faults or sales, but can point you in the right direction at least.)

If you could PM me either your home phone number or account number I'll be in touch to assist you further and see how we can improve the situation for you.

lesta

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Geek

#382536 20-Sep-2010 23:35

Hi
Thank you for that. I'll be in touch.

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