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115 posts

Master Geek
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Vodafone NZ

  Reply # 383965 24-Sep-2010 10:54
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I think there may be some confusion about what you have taken away from what Paul has said.

J2 has been our host for the mobile based email platform for 6 years. They have recently changed names (not sure why) and are now known by UCMMAIL.





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  Reply # 383970 24-Sep-2010 10:57
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robbyp: Thats the problem, these companies subcontact out to cheaper companies, who in turn also subcontract out to even cheaper companies. Each comapny clips the ticket along the way, and the consumer suffers becuase they are not able to communicate directly with the people who are actually providing the end service.


This is the business equivalent of the "funder / provider" model still popular with right-ish politicians of today.

The funder pays less.
The provider does less.

The users of the service get less - but pay more.

No one is accountable because the funder blames the provider.
The provider claims to be under-funded.

BOTH funder and provider have strong incentives to stand shoulder to shoulder and declare there is no problem.

The media will print press releases from the funder and the provider.....but will ignore the voices of the users who pay more for less - at least until there are lots and lots of them.  

It's a very successful model if you want to make money and save money. It's a strong favourite of cronies seeking to pillage the public purse with minimal accountability or effective oversight. 

It's a diabolically *wasteful* model if you just want to get the job done that all the money is SUPPOSED to be achieving. Accountability has been gutted due to the mutual interest of funder and provider in declaring success - whatever actually happens. 

This won't change until the end users organise and revolt.....but such "unions" have been labelled as bad things by the funders and the providers....for obvious reasons. 




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  Reply # 383998 24-Sep-2010 11:49
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Well one an alternative to going all hand holding and kumbaya is just to vote with your wallet change to an ISP that doesn't suck.

At the end of the day the best course of action is to register your own domain and use whatever email provider you like and not rely or be locked in to any particular ISP.

However that doesn't really change the fact that Vodafone's email service is pretty crap currently.

PHJ



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Reply # 383999 24-Sep-2010 11:51
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@ Big Dave: Confused????  When Vodafone's Corporate Communications honcho said: "the company we use used to be called UCMMail and has just changed its name to J2 Global" I thought he meant: "the company we use used to be called UCMMail and has just changed its name to J2 Global". I mean, it's a simple enough statement. What you mean is that you made a mistake.


[Mod (N8): Edited]

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Master Geek
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Vodafone NZ

  Reply # 384004 24-Sep-2010 12:01
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No I just checked and I am wrong I got them mixed up. it is now J2 Global and was previously ucmmail. My apologies




My views are mine and don't necessarily reflect that of my employer.

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Ultimate Geek

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Vodafone

  Reply # 384012 24-Sep-2010 12:28

Um, what? did you just challenge Big Dave to a fight?

seems a bit... over the top.

As I said, we haven't changed anything - our mobile email service provider (which we've used for the past few years) was blacklisted on some spam list. This happens to just about all ISPs at some point. The provider fixed it and the emails were allowed through again.

The whole issue was complicated by the provider changing its name during the process. We weren't told about the name change so could tell our staff.

Cheers

Paul




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Vodafone

http://forum.vodafone.co.nz


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  Reply # 384021 24-Sep-2010 12:54
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PHJ. Settle down.

PHJ



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  Reply # 384034 24-Sep-2010 13:29
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Oh for Gods sakes, I did not challenge anyone to a fight! Blimey! Please publish the message, rather than moderating it. I meant (as I said) that perhaps we should have this discussion outside of GeekZone, so that people in the wider Net community who have had or are having the same problems with Vodafone are alerted.

There was nothing in my message that breached the FUG. Or was it my question about the Vodafone brand which you have decided to hide? You have no credible excuse for blocking that, do you?

If I don't hear back I'll republish the discussion and resume in an open forum.

PHJ



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  Reply # 384038 24-Sep-2010 13:36
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BTW, Paul, your explanation is at odds with the one your smtp host offered me. Nor does it tally with the one provided in the delay messages. (I've already sent these to your office in Akl, on request). Whateverrrrr.

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  Reply # 384045 24-Sep-2010 13:44

This is what happened:

1: Our mobile email provider got blocked by a spam list. This is not uncommon.
2: While they were sorting that out emails from customers to certain addresses that use a host that uses that list were blocked.
3: Our email provider got it sorted and was removed from the black list.
4: Because they have changed their name recently our staff were unaware of the issue and didn't have any contacts with the "new" company to talk to. This caused confusion.

Vodafone regrets the delay and the confusion caused.

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


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