[TelstraClear] Another international outage?

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timmmay

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# 68498 23-Sep-2010 10:59

Can anyone on the TC cable network access these sites?

http://www.sandisk.com/
http://www.alertra.com
http://www.digitalweddingforum.com/
http://photography-on-the.net/

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BDFL - Memuneh
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# 383520 23-Sep-2010 11:01

Working for me, cable service, Wellington (Johnsonville).

timmmay

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# 383529 23-Sep-2010 11:14

I'm in JV too. Even after restarting the cable modem, the router, and my PC I can't access the sites either by name or IP. Seems the problem is in routing, because I can reach most sites.

freitasm

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# 383530 23-Sep-2010 11:14

And what DNS are you using? If you ping those domains does it resolve correctly?

timmmay

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# 383534 23-Sep-2010 11:20

My DNS servers are 203.96.152.4 and 203.96.152.12.

sandisk resolves to 174.143.99.30 and I can ping it.
alertra resolves to 12.187.73.235 and it times out.

Here's a tracert to alertra (skipping my local step)

2 8 ms 7 ms 11 ms 10.33.96.1
3 10 ms 11 ms 9 ms lo0.internet.ivpn.pe19.telstraclear.net [218.1.61.100]
4 * * * Request timed out.
5 21 ms 18 ms 20 ms ie1-g-0-0-0.telstraclear.net [203.98.50.1]
6 19 ms 20 ms 20 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.950.251]
7 19 ms 20 ms 19 ms 210.80.27.5
8 20 ms 18 ms 20 ms 0.xo-1-0-0.XT4.AKL1.ALTER.NET [210.80.35.17]
9 168 ms 163 ms 164 ms 0.so-5-0-0.IR2.LAX12.Alter.Net [210.80.50.89]
10 164 ms 163 ms 164 ms 0.so-5-0-0.IL2.LAX9.ALTER.NET [152.63.48.69]
11 165 ms 165 ms 165 ms 0.so-7-1-0.XL4.LAX15.ALTER.NET [152.63.1.242]
12 164 ms 165 ms 165 ms 0.ae4.BR3.LAX15.ALTER.NET [152.63.113.189]
13 * * * Request timed out.
14 216 ms 214 ms 214 ms cr2.la2ca.ip.att.net [12.123.30.134]
15 213 ms 214 ms 213 ms cr2.dlstx.ip.att.net [12.122.28.177]
16 229 ms 229 ms 225 ms cr1.dlstx.ip.att.net [12.122.1.209]
17 225 ms 226 ms 225 ms cr2.kc9mo.ip.att.net [12.122.28.86]
18 213 ms 216 ms 213 ms cr2.sl9mo.ip.att.net [12.122.28.90]
19 213 ms 213 ms 211 ms gar1.spfmo.ip.att.net [12.122.112.121]
20 218 ms 217 ms 219 ms 12.248.146.74

The rest of the hops time out and don't report an IP.

freitasm

BDFL - Memuneh
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# 383535 23-Sep-2010 11:22

Could you please try using the Clearnet DNS 203.97.78.43 and 203.97.78.44?

freitasm

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# 383537 23-Sep-2010 11:22

Also, it seems my tracert is different from yours, probably because I am on the 100Mbps trial...

timmmay

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# 383540 23-Sep-2010 11:28

I didn't realise I wasn't already using the ClearNet DNS, those are the ones the installers gave me when they set up my cable modem almost 4 years ago.

I changed to the DNS settings you gave me and applied them in my router, used ipconfig /flushdns, restarted my web browsers, and there's no change.

scensation

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# 383658 23-Sep-2010 15:55

Timmmay, I am on Chch cable using the same DNS servers as yours and I can access all of the sites.

timmmay

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# 383682 23-Sep-2010 16:24

They started working for me around 2pm, after I called TC a second time. I'm not sure quite how or why, but this happens fairly regularly, probably monthly.

mentalinc

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# 384213 25-Sep-2010 06:22

Seem to have problems again.
DSL - cant access flickr or isitup or forum.xda-developers.com

CPU: Intel 3770k| RAM: F3-2400C10D-16GTX G.Skill Trident X |MB: Gigabyte Z77X-UD5H-WB | GFX: GV-N660OC-2GD gv-n660oc-2gd GeForce GTX 660 | Monitor: Qnix 27" 2560x1440

timmmay

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# 384287 25-Sep-2010 12:30

I can access those sites and the ones I had trouble with no problem right now.

ajw

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# 384301 25-Sep-2010 13:05

TelstraClear cable internet has been slow in Alicetown, Lower Hutt. Some sites I cannot access. I have been waiting for at least half an hour trying to speak to a TelstraClear tech to report this fault but nobody home so far.

mikerussellnz

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# 384332 25-Sep-2010 14:58

I can't access macrumors.com or wikipedia at all. eventually get a timeout.

can ping both sites fine, but can't telnet to port 80.

seems like http traffic is somehow having issues? proxy? tried rebooting router.

on CHCH cable here.

mikerussellnz

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# 384336 25-Sep-2010 15:09

There really seems to be some issue. I was using the ClearNet dns servers but changing back to the paradise ones doesn't seemed to have helped. I can access the sites if I use a proxy outside of TCL.

scensation

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# 384341 25-Sep-2010 15:24

Same here, on Chch cable. I have been having problems with yahoo, wiki and various other internationa sites since last night. Now, even woolworths.co.nz would take a long time to load.

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