Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 

353 posts

Ultimate Geek

  # 394520 21-Oct-2010 20:37
Send private message

Still seeing 1-2% packet improved for awhile earlier today, but not so great as of 15 minutes ago

353 posts

Ultimate Geek

  # 403682 12-Nov-2010 00:25
Send private message

Just an update on this....

Still presenting a major issue. It's being escalated through Telstra level 2 support. After consistent and thorough testing on my end it appears to be a localized congestion issue that is still somewhat mysterious.

From 10am until about 1am packet loss is completely reproduceable on my end and varies from losing 2-3 packets for every 500 to seeing as much as 3% packet loss.

At the same time, running shows throughput dropping from a 6mbps in the offpeak hours in the middle of the night and then moving down to 1.5mpbs during peak hours. All of my test have been performed locally on my connection and remotely (and in parallel) on another Telstraclear connection (and it performs 100% all the time).

The fact that I have not been cabinetized has Telstra suggesting that it is a problem with their wholesaler (Telecom, I assume), but their wholesaler is claiming no issue. So I'm running and logging tons of ping tests and speedtests to submit to telstra to then submit to the wholesaler to prove what I have known for over a month now....

Exceedingly frustrating, but at least Telstra seems to have come to the party and acknowledged that I do in fact have a problem and it's not a CPE issue (which is what Telstra, Chorus, Telecom, etc... have been trying to blame so far).


I think this problem is affecting more users than me, but the problem doesn't become painfully obvious until you try to use VoIP/audio conferencing applications and the packet loss starts to kick in. People who might be affected like me might just think it's their computer, blame Skype or the server, etc...etc...because most users wouldn't even think or now how to run ping tests or how to run them properly (run at least 500 pings for starters)


4 posts

Wannabe Geek

  # 403779 12-Nov-2010 10:06
Send private message

I would definately be agreeing with you - the auckland central exchange atm is munted. Interestingly we've just been talking this over at work, we've just tested on maxnet in parnell, and similar results to my home telstra clear connection just up the road. I generally see it start to clear up at 11pm at night.

sadly, it doesn't look like cabinetizing is due to happen to late 2011 :/

353 posts

Ultimate Geek

  # 403803 12-Nov-2010 11:02
Send private message

interesting....nice to know I'm not alone.

Why they would put one of the heaviest use cabinets on the list to be upgraded at the very end of the project makes no sense at all....

I think we need to figure out who to go to at Chorus to get them to reschedule and bump it up in the queue

2 posts

Wannabe Geek

  # 404103 13-Nov-2010 02:45
Send private message

Experiencing the same issues as described here at around 6:30 every night until 10-11:30. Pretty unpleasant in games :( Have had the issue for over a month also.

353 posts

Ultimate Geek

  # 404124 13-Nov-2010 08:02
Send private message

Mesmerize, are you connected to the auckland central exchange. Which cabinet are you on?

Also, just to confirm, you have performed large volume packet tests (500 ping sessions or more)? If so, how many packets lost out of 500?

I'm working with telstra on this and the answer to these questions would be very helpful.

2 posts

Wannabe Geek

  # 405628 17-Nov-2010 00:07
Send private message

Hey, sorry for the late response. I'm on the Papakura exchange (No cabinet specified if I put my address in - we're rural I guess maybe that has something to do with it as other addresses seem to ;x). Have been doing ping tests but they don't really seem to express how poorly it really is performing in games :< Sorta assumed that it was my line until I saw this post - but then it only seems to occur during peak hours.

@ ~6:45 pm Ping statistics for
Packets: Sent = 500, Received = 491, Lost = 9 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 459ms, Average = 36ms

@ ~8pm Ping statistics for
Packets: Sent = 500, Received = 489, Lost = 11 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 652ms, Average = 32ms

@ 9:30-10pm Ping statistics for
Packets: Sent = 500, Received = 493, Lost = 7 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 380ms, Average = 16ms


353 posts

Ultimate Geek

  # 405641 17-Nov-2010 01:12
Send private message

Hrmm...totally different exchange, but those numbers don't looks so crash hot.

Try running your pings to instead of the IP you were using above and see if you get a difference between 1am-9am vs. peak hours.  That might give you an idea about congestion.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29

Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24

Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59

Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07

Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02

Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41

Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36

2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17

Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46

Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51

Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35

Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24

The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55

Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52

Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.