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344 posts

Ultimate Geek
+1 received by user: 11


  Reply # 394520 21-Oct-2010 20:37
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Still seeing 1-2% packet loss....it improved for awhile earlier today, but not so great as of 15 minutes ago



344 posts

Ultimate Geek
+1 received by user: 11


  Reply # 403682 12-Nov-2010 00:25
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Just an update on this....

Still presenting a major issue. It's being escalated through Telstra level 2 support. After consistent and thorough testing on my end it appears to be a localized congestion issue that is still somewhat mysterious.

From 10am until about 1am packet loss is completely reproduceable on my end and varies from losing 2-3 packets for every 500 to seeing as much as 3% packet loss.

At the same time, running speedtest.net shows throughput dropping from a 6mbps in the offpeak hours in the middle of the night and then moving down to 1.5mpbs during peak hours. All of my test have been performed locally on my connection and remotely (and in parallel) on another Telstraclear connection (and it performs 100% all the time).

The fact that I have not been cabinetized has Telstra suggesting that it is a problem with their wholesaler (Telecom, I assume), but their wholesaler is claiming no issue. So I'm running and logging tons of ping tests and speedtests to submit to telstra to then submit to the wholesaler to prove what I have known for over a month now....

Exceedingly frustrating, but at least Telstra seems to have come to the party and acknowledged that I do in fact have a problem and it's not a CPE issue (which is what Telstra, Chorus, Telecom, etc... have been trying to blame so far).

(sigh)

I think this problem is affecting more users than me, but the problem doesn't become painfully obvious until you try to use VoIP/audio conferencing applications and the packet loss starts to kick in. People who might be affected like me might just think it's their computer, blame Skype or the server, etc...etc...because most users wouldn't even think or now how to run ping tests or how to run them properly (run at least 500 pings for starters)


 
 
 
 


4 posts

Wannabe Geek


  Reply # 403779 12-Nov-2010 10:06
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I would definately be agreeing with you - the auckland central exchange atm is munted. Interestingly we've just been talking this over at work, we've just tested on maxnet in parnell, and similar results to my home telstra clear connection just up the road. I generally see it start to clear up at 11pm at night.

sadly, it doesn't look like cabinetizing is due to happen to late 2011 :/



344 posts

Ultimate Geek
+1 received by user: 11


  Reply # 403803 12-Nov-2010 11:02
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interesting....nice to know I'm not alone.

Why they would put one of the heaviest use cabinets on the list to be upgraded at the very end of the project makes no sense at all....

I think we need to figure out who to go to at Chorus to get them to reschedule and bump it up in the queue

2 posts

Wannabe Geek


  Reply # 404103 13-Nov-2010 02:45
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Experiencing the same issues as described here at around 6:30 every night until 10-11:30. Pretty unpleasant in games :( Have had the issue for over a month also.



344 posts

Ultimate Geek
+1 received by user: 11


  Reply # 404124 13-Nov-2010 08:02
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Mesmerize, are you connected to the auckland central exchange. Which cabinet are you on?

http://www.telecomwholesale.co.nz/maps

Also, just to confirm, you have performed large volume packet tests (500 ping sessions or more)? If so, how many packets lost out of 500?


I'm working with telstra on this and the answer to these questions would be very helpful.

2 posts

Wannabe Geek


  Reply # 405628 17-Nov-2010 00:07
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Hey, sorry for the late response. I'm on the Papakura exchange (No cabinet specified if I put my address in - we're rural I guess maybe that has something to do with it as other addresses seem to ;x). Have been doing ping tests but they don't really seem to express how poorly it really is performing in games :< Sorta assumed that it was my line until I saw this post - but then it only seems to occur during peak hours.

@ ~6:45 pm Ping statistics for 218.101.61.122:
Packets: Sent = 500, Received = 491, Lost = 9 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 459ms, Average = 36ms

@ ~8pm Ping statistics for 218.101.61.122:
Packets: Sent = 500, Received = 489, Lost = 11 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 652ms, Average = 32ms

@ 9:30-10pm Ping statistics for 218.101.61.122:
Packets: Sent = 500, Received = 493, Lost = 7 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 380ms, Average = 16ms



344 posts

Ultimate Geek
+1 received by user: 11


  Reply # 405641 17-Nov-2010 01:12
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Hrmm...totally different exchange, but those numbers don't looks so crash hot.

Try running your pings to clear.net.nz instead of the IP you were using above and see if you get a difference between 1am-9am vs. peak hours.  That might give you an idea about congestion.

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